Product Help Center

 

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AC1067-WHG-12LF0: 12-ft LED Flexible and Cuttable Plug-in Tape Light - Warm White
The lights flicker after 5 minutes. What can I do to improve the connectivity?

We recommend disconnecting and reconnecting everything, as well as unplugging the power source. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838 for troubleshooting assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Do you have connectors that are longer than the ones in the kit, maybe the length of a microwave for your adhesive tape LED lights? I am hoping to skip over my microwave to connect to my cabinets together with one strip.

We are so sorry to disappoint you, but unfortunately, the only accessories available are what comes in the kit. We do not manufacture longer connectors.

The white LEDs only work on the remote for the beginning of the strip up until it was cut and added to the corner connector so only brightness works in a small spot. Is there something that can fix that?

We recommended disconnecting and reconnecting everything as well as unplugging the power source. This is similar to a reset or reboot. If you are still experiencing this issue, reach out to customer service at 1-800-291-8838 for further assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I just need a 12 ft. reel of the warm white to connect to what I already have. I do not need the plug/switch. Do you just sell the reel?

Unfortunately, you cannot connect multiple kits together. You can only cut and reconnect from the same strip.

I need one more corner connector. Is it possible to get one?

Please reach out to customer service at 1-800-291-8838 to inquire about additional parts.

Can additional power supplies be purchased?

We are so sorry to disappoint you, but unfortunately, the power supply is not available to purchase separately.

You are missing the boat by not selling additional individual parts. Most kitchens the cabinets are broken up by sinks and stoves where lighting needs to be fed from multiple locations. Will separate parts be available in the future (next six months?)

It is something we are looking into, but will not be available in the near future.

Can you use same remote to control 4 separate strip LED lights?

As long as it is the same model, 1 remote will control multiple sets.

I have 2 kits of adhesive light kits. One works fine but the other having problems. The other one only blinks. I can't get the blinking to stop. It started out all red. I checked all the connections, unplugged and plugged. I pushed the 100% and nothing else works. I'm using same remote.

Do you have both kits connected to each other? If so, that is most likely why you are experiencing an issue. You cannot connect two kits together. It overloads the power source and causes the lights to malfunction. 

If this is not the case, reach out to customer service at 1-800-291-8838 to inquire about warranty information. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can I add a 6- or 12-foot “extension” to an 8-foot dimmable kits?

You cannot add on to the tape. You will overload the power source. It is only capable of handling the 8 feet. You can only cut and connect from the same strip.

Where can I get a remote control for this light strip?

For parts replacement, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I have two 12" kits connected (cut off the power supply, so only one runs strip). I used 27" from a third kit to get to the end of window. It is a different color... one over on the remote... if red, then it's green, if green, then it's blue, etc. Why isn't it the same color?

You cannot connect multiple strips of tape light together. You can only cut and connect within the same kit. Each kit needs to be on its own power supply. Adding additional lengths overloads the power supply. 

Where do you cut the strip?

You can only cut the strip on the scissors marks located on the strip. They are every few inches.

Can I bend the strips back on themselves to go around corners?

We recommend using the connectors included in the kit to go over sharp corners. Bending the tape can damage the LEDs.

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UC1230-RPW-24LF7: 24-in Touchless Linkable LED Plug-in Under Cabinet Light - Matte White
We recently purchased one of these and the light turns on as expected but I can't seem to get the wave switch to either turn it off or set the brightness. Is there some sort of tab that needs removed when this is installed to make these functional? The light currently just cycles through brightnesses and does not shut off unless unplugged. It fits our use case well, but it's somewhat a nuisance that we can't turn it off (and rather power wasteful). Any suggestions?

Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Do you sell a longer power cord for the 24-inch under cabinet LED bar? Comes with 5 ft but we need 8 ft.

We are so sorry to disappoint you, but we do not sell/manufacture longer power cords for this fixture.

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WL1175-BK2-06LF1: 6-in LED Rechargeable Work Light - Green/Black
I bought two of these in the spring of 2020 and both have quit working. One does nothing when I plug it in or push any buttons. On the other the LEDs flash like it is going to charge, and then it stops and only one continues to flash indefinitely. I don’t have the receipt from the purchase. Do i have any options for repair or replacement under the warranty or am I out of luck?

Please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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0312-DBZ-I: 12-in LED Plug-in Picture Light - Bronze
Set screw is missing. What are the specifications on the set screw? What is the size and thread count? A 6x32 or 10x24 or what?

3mm length, 3.83 mm diameter, 2mm driver size.

Our bulb isn’t working. We’ve never used items, just installed it. Any tips? Replacement bulb?

Unfortunately, this is an LED fixture so there are no bulbs to replace. Please reach out to customer service at 1-800-291-8838 to inquire about warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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1224-T5-WHES-I: New Castle I 24-in 2-Light T5 Fluorescent Direct Wire Vanity Light - White
Does this light have a fuse or reset?

This fixture does not have a reset or fuse.

Price?

Price ranges from $60-$75 depending on retailer.

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21002-SN-IBX: Modena 48-in T5 Fluorescent Linear Ceiling Light - Satin Nickel
Can I buy just the diffuser? I can't locate the diffuser model number.

Unfortunately there is no replacement diffuser available for this fixture. 

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2401-TWH-I: Allison 12-in Fluorescent Flush Mount - White
We are looking to replace the glass dome which was struck and broken, part number GLS2401-TWH-1, that was installed in our house about 14 years ago. The glass dome is 9 and 3/4 inches across in diameter and about 2 feet and 7 inches in radius. The glass is white. Do you have a replacement globe that we could buy?

This fixture has been discontinued, but we show one replacement diffuser model #D2401 left in stock.

Please reach out to customer service at 1-800-291-8838 for assistance.

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4614-NK-IBX: Andiamo 14-in Fluorescent Flush Mount - Brushed Nickel
How/where can I get a replacement diffuser for this fixture?

Unfortunately there is no replacement diffuser available for this fixture.

The bulb for this fixture lasted several thousand hours less than your specifications. Now I can't seem to locate a safe replacement bulb! I do not want purchase a whole new fixture; that will entail hiring an electrician install it. All I need is a safe replacement bulb.

We recommend 1000bulbs.com.

27W GU24 Bulb

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4614-PB-IBX: Andiamo 14-in Fluorescent Flush Mount - Polished Brass
How do you change bulb?

Your bulb should last up to 10,000 hours in normal use. When bulb replacement is necessary, you must replace the bulb with a 27-watt CF27W self-ballasted GU24 base fluorescent bulb. These bulbs are readily available at your local home center and most larger hardware stores.

  1. Shut off power supply. Allow sufficient time for bulbs to cool properly before handling.
  2. While holding the diffuser in the palms of your hands, apply sufficient pressure onto the glass to rotate it counterclockwise until it unscrews from the pan. This will take approximately 1/4 turn. Be careful not to drop the diffuser once it comes loose from the pan.
  3. Remove the old bulb by grasping it firmly at the plastic base and firmly twist counterclockwise until it “unseats” and lines up with the large end of the openings. Pull straight out. Be careful not to drop the bulb.
  4. Insert the replacement bulb into the socket and twist the bulb clockwise until the bulb locks into place.The bulb will click when it’s secured in the socket. Do not force the bulb into the socket or twist forcefully.
  5. While holding the diffuser in the palms of your hands, reattach it by applying sufficient pressure onto the glass  to rotate it clockwise until it locks on the pan. This will take approximately 1/4 turn. Make sure the diffuser is fully screwed onto the pan before releasing the diffuser with your hands.
  6. Restore power to the electrical box to make sure your fixture is working properly.
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4659-BZ-I: Metropolitan 5-Light Fluorescent Chandelier - Bronze
Where can I get replacement glass shades that are clear or white glass for this collection please? I have 7 fixtures of different models including the chandelier and I would like to get lighter glass shades. The square shape makes it difficult to find a replacement. I don’t want to replace every fixture, but need brighter light. The opaque glass makes it darker and not enough light.

We are so sorry to disappoint you, but our diffusers are specific to the item and the only replacement diffuser we have available for this fixture is the tinted finish.

Can I use higher wattage bulbs than 13W to get more brightness and still be safe?

When bulb replacement is necessary, you must replace the bulb with a 13 watt/CCT-3000K CF13W self-ballasted GU24 base fluorescent bulb.

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9124D-T8-WHI: 24-in T8 Fluorescent Direct Wire Undercabinet Light - White
How do you remove plastic casing?

Remove the diffuser by pulling back and up on the top edge of the diffuser using your fingertips. When replacing a defective bulb, use your thumbs to press and roll the bulb 90 degrees inside the socket. This will disengage the bulb contact pins from the socket contacts. Then slide the bulb pins out of the socket slot.

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9183D-WHX-I: 17-in Xenon Direct Wire or Plug-in Under Cabinet Light - White
Where can I find replacement bulbs 20/wattG8 base bulb/120 V bulb? For Utilitech Under Cabinet Xenon Light (Original brochure provides various Model #'s including: #GU9182D-WHX-I, (9183D), (9184D), #GU9182D-SSX-I, (9183D), (9184D). Not sure of my model #. Do these bulbs "pop" in or screw in? Originals were purchased many years ago i.e. age of all bulbs may require many replacements. Can I order online from you?

Unfortunately, we do not sell light bulbs or directly to the public. You should be able to purchase these bulbs online. We recommend 1000bulbs.com.

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9283C-LED-I: 18-in LED Linking Direct Wire or Plug-In Under Cabinet Light - White
How can we get to the wires to install?

The fixture and metal tabs are very tight when new. You need to squeeze the back chassis-metal compartment tightly (hinged side) and push in and rock it back out of the 2, or 3 metal tabs found at the bottom of the fixture.

Use both hands, thumbs, and first fingers, squeezing one end of the fixture by one thumbnail tab, and add a twisting motion if needed.

To close, use both hands, thumbs, and first fingers, squeezing one end of the fixture by one thumbnail tab, and push back and then release the tab under the matching thin metal strip to lock in. Then move to the next tab and repeat.

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9284C-LED-I: 24-in LED Linking Direct Wire or Plug-In Under Cabinet Light - White
What gauge is the linkable cord?

18 AWG.

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9506-CLR-I: 6-ft Outdoor Incandescent Rope Light - Clear
Is it lit up by lightbulbs within the cord? If yes, can those be replaced if they burn out? How hot does the cord get and can it be attached to a timer to have it turn off/on?

Each incandescent bulb is spaced every 1", and uses approximately .05 watts each. One foot or 12" uses 12 bulbs times 0.05 watts, which is 0.6 watts total.

That is an approximate total of 14.4 watts for a 24' rope light, and 28.8 watts for a 48'. (Watts per bulb 0.05 one bulb per 1".)

The bulbs are not replaceable. The cord will get warm to the touch like any other light fixture. You can use on a timer.

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9524-CLR-I: 24-ft Outdoor Incandescent Rope Light - Clear
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AC1013-WHG-12LF0: 2-Pack 12-in LED Strip Light Expansion Kit
Can I connect two 12-foot strips together?

Unfortunately, you cannot connect multiple strips toghether. You can only cut and connect from the same strip.

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AC1050-AL3-03LF3: 3-Pack 2.75-in Puck Light Plug-In LED Under Cabinet Starter Kit
Can these lights be hardwired?

We do not recommending installing these lights in any manner other than as instructed in the manual. Doing so also voids warranty.

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AC1067-WHG-06LF0: 6-ft LED Flexible and Cuttable Plug-in Tape Light - Warm White
I have this fixture installed in a display case, but the white light is too cool (3000K). I can not access the cord at this point of the case construction. Is there a strip with a a warmer white light (under 3000K) that can be received by this existing prong polarized plug in my display case?

We are so sorry to disappoint you, but all of our tape light kits are 3000K and above.

Are the LED strips dimmable?

No. Unfortunately, our tape light kits are not dimmable.

Can I add another strip to the 6ft?

No, you cannot add an additional tape light.

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AC1068-WHG-06LF0: 6-ft LED Flexible and Cuttable Plug-in Tape Light - RGB, Warm White
Do you sell longer blank cords to connect around windows and stoves? I have areas that I don’t want lighted.

We are so sorry to disappoint you, but the only accessories available for this kit is what is included in the kit. We do not have any longer connecting cords.

Do you make them 36 feet that are color? I am trying to go around the kitchen using only one line.

Our longest tape light is 24 feet. Also, you cannot connect multiple kits together on one power source.

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AC1068-WHG-12LF0: 12-ft LED Flexible and Cuttable Plug-in Tape Light - RGB, Warm White
Solid brightness does not function, patterns start at once when turned on...NO continuous light at all.

Please reach out to customer service at 1-800-291-8838 for troubleshooting and or warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do I use the remote to program different colors?

The buttons at the bottom of the remote control apply festive and changing lights by cycling through colors with varying degrees of fades and jumping light changes.

You can click the effect buttons to transition from color to color in different ways and at different speeds. You can NOT however select specific effect colors.

How many lights can be connected to one transformer?

You can only use one set per transformer. You can cut and connect from the same strip, but you cannot, however, connect multiple kits together.

Do you sell the power supply assembly by itself?

We are so sorry to disappoint you, but unfortunately, the accessories are not sold separately.

Can I get longer extensions for larger joints?

We are so sorry to disappoint you, but the only accessories available for our tape light kits are what is included in the kit. We do not have longer connectors.

I bought 4 of these sets for my kitchen cabinets and put them on a timer. 3 sets all turn on just fine but one always comes on dimmed and had to be unplugged before the remote will work. Is this fixable? I just bought them last week at Lowe’s.

We would need more information on your installation. Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can I make this tape shorter?

Yes. This tape light can be cut on the "scissor" marks on the tape light.

Do you sell just the remote or is there any way one can be downloaded for my phone?

Please reach out to customer service at 1-800-291-8838 for replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.

These tape lights look awesome. But I need 1 more connector to turn a corner. Can I purchase the connector through you? I have model # AC10-WHG-12LFO which I purchased from Lowe's.

Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

What is the wattage of this strip when all lights are fully illuminated?

20.17W

What is maximum (full on) power consumption (watts) for A: White LEDs only, B: Color LEDs only, C: Both simultaneously?

30.2W

Do you offer a T-Shaped connector?

We are so sorry to disappoint you, but the only accessories available for our kits are what comes included with the kit.

Can I make up custom sized connectors?

We do not recommend using any parts accessories not included in the kit. We cannot guarantee it will work and it may void warranty.

So I’m using the strip for my room and I had to cut them an everything work fine but the only problem is that the solid yellow does not work it only go on in the little piece close to the power cube. And all colors are fine is just that one part is not working and I wanna see if there’s any way to fix that.

Disconnect and reconnect everything, and plug back in.

Can three strings be synchronized together and controlled i.e. on/off with a single controller? Push on/off and all three strings come on or go off?

You cannot connect three strips together, but as long as they are the same model/same remote, you can operate three with one remote. Line of sight.

Can I order just a remote?

We are so sorry to disappoint you, but the accessories for our tape light kits are not sold separately. If you're remote is no longer working, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

On your model number AC1068-12LF0-G, it shows on the package that above I believe the sink area there is a light and then all under the cabinet is a light. I want to know if you don't have any longer connections how do you make the light above the sink work? I think your picture is rather deceiving on how these lights work! You need to do something about this either make longer extensions to get to the cabinet above the sink or change the picture on your package!

If you do not have cabinets above your sink to install the tape lights underneath, and/or the corner connectors included will not work with your application, we recommend using two kits with two separate power sources. The same remote will operate both. This kit does come in 6 feet as well.

What is the end voltage after the driver: 12v or 24v dc?

This fixture has a 24V plug-in driver.

I bought two Self-Adhesive Tape Light Kits. I will be installing two separate tape lights near each other in separate cabinets. Each will have its own Power Cord and Controller. Will I be able to use just one of the Remote Controls to turn each on or are the Controllers on different frequencies?

Yes, you can use one remote for two sets.

Can one remote controller be used for different sets? Or, do all your kits use the same IR frequency for your controllers?

As long as it is the same remote and/or model #, you can use one remote for multiple sets. Remotes are light on sight so IR controller/receiver would need to be visible.

I connected two strings of tape light with the supplied connectors (aligning the +RGBW designations for both connections). They both work; however, they are different colors. How do you get the same color for both strings?

The included connectors are so you can cut and connect from the strip within the kit. You cannot connect multiple strips together. That is why they are not operating properly. The power source is only designed to handle on strip. Adding more than one will overload the power source and potentially damage the LEDs.

The color changes still work but the lights will not turn OFF?

Try disconnecting and reconnecting all parts/pieces of your kit. Make sure the IR receiver/controller is visible to the remote.

Installed my kit yesterday and seemed to be working fine. The off and on buttons seem to be working, but even more when you turn them off the red lights stay on no matter what I do unless I actually unplug the kit. And I don’t have them set on red only white.

We recommend disconnecting and reconnecting everything and trying again. If you are still experiencing an issue, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

TV remote is interfering with LED lights. It turns the lights on and off.

It is possible that the IR receiver is getting interference from your remote. Try repositioning the sensor or covering it with electrical tape as needed.

Where do I register and read about your stated 6-year warranty?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Do I have to use the remote control to turn these lights on and off or can I plug the power supply into a plug that has a physical switch?

If the power supply is plugged into a switched outlet, you can use the wall switch. Please note that turning the lights on and off with the switch instead of remote will cause them to default to factory settings.

Where can I purchase a power cord extension for the IR receiver? 5 foot power cord is not long enough.

We are so sorry to disappoint you, but the only parts/accessories we have available for our tape light kits are what comes included in the kit.

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AC1072-WHG-03LF2: Sunrise 3-Pack LED Plug-In Puck Lights - White
Do you sell the control box? The lights are fine.

Parts/accessories for this kit are not sold separately.

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AC1147-CLR-12LF0: 12-ft Outdoor LED Plug-in Rope Light - White
How do we make a warranty claim? Half the strip is out.

Please reach out to customer service at 1-800-291-8838 to being your warranty claim. We are available Monday through Friday 8:30 am to 5:00 pm CST. Or you can submit an online inquiry through our Contact Us page

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AC1147-CLR-24LF0: 24-ft Outdoor LED Plug-in Rope Light - White
A 4-ft section on one of my 48-ft lengths stopped working — how do I obtain warranty as Lowe’s told me to contact the supplier?

We are sorry to hear you are experiencing an issue with one of your fixtures. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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AC1213-BKG-07LF2: 7-ft LED RGBW Flexible USB Tape Light - Black
Assuming the power to USB connection on my TV is linked to/goes on and off with the TV, will the tape light automatically come on (to its most recent setting for color/mode) when the TV is turned on and the USB port is now live? Or will I have to manually turn on the tape light each time.

The tape light will go to it's default settiing once the TV is turned off. You will need to utilize the remote to change colors.

The remote is not working. I pulled plastic tab out, and I am unable to get battery out.

To remove the battery tray, push the small black square piece in toward the tray and pull out.

If you mount this product to the back of the TV, does it mimic color tones that are being displayed on the screen as they change from scene to scene? OR is it the same as all other sets, except that it is black instead of white, and with a USB to be used for power only?

This fixture changes colors by remote. It does not mimic the colors from your television. 

Can I use the app?

This fixture is not Wi-Fi enabled. The only tape light kit we currently have that utilizes Wi-Fi is model #AC1274-RGB-24LFW-G.

I bought this for a record player that it will plug into. Will the lights react to the bass of the music?

The lights will not react to the music.

Can you utilize a USB cord extension with this product? I need an additional 24" to reach my USB plug in.

DO NOT use with an extension cord. Use a power strip with integral over current protection to supply power to the fixture. NEVER use power strip unless the plug can be fully inserted.

The lights work and all but the turn on by themselves every 2 minutes. Why is that? Whether the TV is on or off they still turn on every few minutes.

We need more information about your application to further assist you. Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

It only switch to green and purple and white. There are no blues or reds. Is there a way reset it or something to get all the colors?

Unplug the lights and disconnect all parts. Reconnect and plug back in. If you are still experiencing issues, reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can I connect 2 of there kits together to get 14 feet?

You cannot connect multiple kits together. It will overload the power source.

Are these strong enough for grow lights to grow vegetable seeds? And to keep plants alive?

We do not recommend using these as grow lights. You can view our collection of grow lights here.

Is there a way to select a single color with no light effect? I'd like to keep just a solid pink light on, no strobe effects.

If plugged into the TV, turning the TV on and off will revert the lights to their default color. If you want to use pink, select that color on the remote. 

Remote is not connecting.

Please make sure the plastic tab is removed from the battery tray and that the IR controller/receiver is visible to the remote. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do I set my light strips to fade between all the colors on the remote not just red green and blue? I did this once and hit a button by mistake on my remote and now I can’t get it to go back.

If you unplug the lights or turn them off at the switch, they will default to factory settings. 

Can you change the default color for power on when connected to the TV?

Unfortunately, since this is plugged into the TV, every time the TV is turned off, the lights will default to the factory setting.

Cut to fit?

This tape light kit is not cuttable.

Can I get a replacement remote? The one I had is lost in the house somewhere.

Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can you set lights to be continuously on?

If the tape light is plugged into the USB port in the back of your TV, the TV would have to remain on.

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AC1214-WHG-24LF1: 24-ft LED Flexible High Lumen LED Tape Light - Selectable White Color
What's the maximum length you can run tape lighting?

This tape light is NOT expandable beyond 24 ft. Additional LED tape light lengths CANNOT be added. Only the provided (2) 12 ft tape light in this kit can be linked together.

Where can I buy the connectors separately without the entire kit?

Unfortunately, the accessories for our tape light kits are not sold separately.

Can they be made or programmed to turn on and off with a light switch only?

If you have the lights power source plugged into an outlet controlled by a switch, you can turn the lights on and off by the switch. However, if you selected a color other than the defualt with the remote, this will revert the lights back to the default.

Looking for the corner connectors for your 24-ft tape lights

We are so sorry to disappoint you, but unfortunately, accessories are not sold separately for our tape light kits.

How do I hardwire the lights without a connector?

This fixture is not intended to be hardwired.

How do I hardwire these without a connector?

This fixture is not intended to be hardwired.

Can I get some additional corner connectors and a longer corner connector?

We are so sorry to disappoint you, but the accessories for out tape light kits are not sold separately.

Can you link two kits together to work with one remote?

You can use one remote for two sets, but you cannot connect two sets of tape light from different kits together. You can only cut a reconnect from the same kit.

Can I purchase some more corner connectors or a longer connector? I didn't see any at the retailer I purchased the package I bought.

We are so sorry to disappoint you, but the accessories for our tape light kits are not sold separately.

Will AC1214-whg-24lf1-g work with Alexa?

We have not tested this set with Alexa. We do have a new product that is WiFi enabled and compatible with Google Assistant and Amazon Alexa, Model #AC1275-RWF-24LFW-G.

Is there a way to set the remote so that the setting I like them on will come on every time without having to dim and set color each time?

As long as you use the remote to turn the lights on and off and not the wall switch, the settings should not default.

I unplugged the lights with only 1 section hooked up and now they are blinking.

Please try disconnecting and reconnecting everything to see if that fixes the issue. If not, please reach out to customer service at 1-800-291-8838 for further assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

If I have two packages installed in one room, will the two remote controllers work independently of each other?

Yes. The remotes are not programmed to the fixture, but are line of sight. You can use either remote for both sets of lights.

How close does the remote need to be to work?

The maximum operating distance of the remote control with new batteries is approximately 20 ft. (7 m) with a direct line of sight between the remote control and the IR receiver.

Can I buy an extra roll of lights for this model?

We are so sorry to disappoint you, but you cannot connect tape light from another kit. You can only cut and connect from the same kit.

Can corner connectors be connected in series to make for a longer distance between tape lights?

You cannot connect corner connectors together to make a longer extension.

Can corner connectors be connected in series to provide for more distance between tape light runs?

You cannot connect corner connectors together to make a longer extension.

Can I purchase a replacement remote control?

Please reach out to customer service at 1-800-291-8838 to inquire about additional parts.

Can I buy a replacement power connector block separately?

We are so sorry to disappoint you, but unfortunately, the parts for our tape light kits are not sold separately.

I installed this tape light kit in a second home 6 weeks ago. They worked fine for a week. I just returned and they won’t turn on. I changed the battery (2025) and the lights are still off. Power is direct wired through an outlet that has power. I am inches from the IR receiver antenna. Nothing works. I have checked all the connections. It seems to be either the power supply unit or the remote.

We do not recommend hardwiring our tape light kits. Doing so also voids warranty.

Can I get a new power supply and infrared controller plus controller for this model?

The parts/accessories for our tapelight kits are not currently sold separately.

Can I connect the power supply in the middle of 2 strips? The plug I need to use is in the middle of the area I want to run my lights.

The power supply does not connect directly to the stip. It is connected to the IR receiver/controller, and the IR receiver/controller is connected to the power supply.

Can two 12-ft tape sets be purchased separate from kit?

The strips and parts/accessories for our tape light kits are not sold separately.

The directions were missing in the package I bought at Lowe's for this unit so I don't know how to cut or use the splicers. I could not find it on your website. Please advise.

The instructions can be accessed under "Downloads" on the product page of the website.

I have a cabinet to the left of my stove to the right of my stove and 2 connected cabinets to the right of my sink. How can I link these together? I bought a 24-ft kit, 3500 lumens, thinking that I would be able to make one kit work in all 3 locations. Do you sell anything to double or triple the factory connections? Also do I need to stick with 3500 lumens if I have to buy another kit to work in conjunction with the first kit. Will 2 or 3 separate kits work with the same remote?

Unfortunately, the only accessories available for the tape light kits are what comes include in the kit. We do not have any longer extensions. If you have to jump large spaces, we recommend seperate kits with seperate power sources. You cannot connect multiple kits together or use parts/acccessories from other kits. You can however use the same remote as long as it is the same model#/same remote.

I've had these lights installed for about a month and now all of a sudden they're blinking. Why are they blinking?

Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST. More information is needed on your application.

Help with installation

Please reach out to customer service at 1-800-291-8838 for assistance with installation. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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AC1273-WHG-08LF0: Indoor 8-ft LED Dimmable Plug-In Tape Light - White
We are putting LED tape lights under the kitchen cabinets. We need longer linking cords to get around our stove and sink to continue the lighting under the cabinets. Do you sell these cords and connectors?

We are so sorry to disappoint you, but unfortunately, the only accessories/parts we have for the tape light kits are what is included in the kit. We do not have any longer corner connectors.

Can I get connectors which are 24” long to span the gap between my cabinets?

We are so sorry to disappoint you, but the only accessories we have for the tape light kits are what is included within the kits. There are no longer corner connectors available.

I am wanting to cut my tape light into four segments. Do you sell extra linking cords?

We are so sorry to disappoint you, but unfortunately, the parts/accessories for our tape light kits are not sold separately.

I am wanting to cut my power supply cord in front of the dimmer. Are there 2 or 4 wires leading into the dimmer and can they be spliced back together?

We do not recommend cutting/splicing the power cord. Doing so voids warranty and may cause damage to the tape/LEDs.

I have purchased two self-adhesive white tape dimmable light kits. One of the light system the LED flicker when dimming is used. Both systems are installed the same way. Each are receiving power directly from an electrical outlet.

Please reach out to customer service at 1-800-291-8838 for technical support or replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

What is the operating voltage? I want to use in an RV which has 12 VDC. I can wire it myself.

12 volts.

Can you buy a long power cord?

We are so sorry to disappoint you, but we do not sell/manufacture a longer power cord for this kit.

Can I cut off the plug end and hard wire to 110

We do not recommend manipulating the fixture in any way. Doing so also voids warranty.

If I attach the light tape strip to the power cord, then plug it in, should it light up? I purchased three sets. Two aren't lighting up. I haven't opened the third one as I'm wondering if I should take these back and select a different product. Also, If these did light up, the dimmer is too close to the plug in for me to use the plug above the microwave. I don't want to see the plug in cord so maybe I purchased the wrong product for my design look.

As long as the dimmer control is no in the off position (all the way down) the lights should light up once plugged in and unrolled from the reel. There is no way to manipulate/alter the power cord/dimmer.

Only used about half of the LED strip and would like to use the rest on another project. I am not able to locate power / dimmer and or connectors. Do you offer these separately?

We are sorry to disappoint you, but the parts for our tape light kits are not sold separately.

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AC1274-RGB-24LFW: Indoor/Outdoor 24-ft LED RGBW Plug-In Strip Light with Remote - White
Are there extension kits for this or do you have to buy the ones with the remote each time?

We are so sorry to disappoint you, but there is no expansion kit available for this kit.

Can the tape be cut?

Please be advised that due to the fact that this strip is IP65, water and dust proof, it is not recommended that you cut the strip. Once the strip is cut, it is no longer IP65 and can be damaged by water and/or dust. If you do need/want to cut the strip, please reach out to our customer service department at 1-800-291-8838 so they can assist.

Can you use 2-sided tape to mount LED light strips?

Yes. Double-sided tape is a great alternative if the adhesive wears out.

Would like to know if I can get just the strips in order to get the lights around the whole patio or do I need to purchase another set and find a way to plug it in as well?

We are so sorry to disappoint you, but unfortunately, you cannot add on to the strip. 

Is it possible to get just the power supply and an extra remote separately?

We are so sorry to disappoint you, but the parts/accessories for our tape light kits are not sold separately.

How to connect with app?

This kit is not Wi-Fi enabled. Our Wi-Fi tape light kit is model #AC1275-RWF-24LFW-G.  

Can you connect multiple strips on the app?

Yes. You can group multiple lights and control together through the app.

Why when I plug the lights in and try to turn them on they don’t work?

Please make sure there is power going to the lights and that the switch is on. You may need to disconnect and reconnect all the components.

How do you turn off the lights with the remote? Neither off buttons will turn off the lights.

Make sure the plastic tab is removed from the battery tray and make sure batteries are not dead. You also need to make sure the IR receiver is in sight of the remote for the remote to operate the lights.

My lights won't turn on. I checked the plugs and I plugged it in and they still don't work.

Make sure there is power going to the lights. If you are using the remote, make sure the plastic tab is removed from the battery tray and that the batteries are not dead. You also need to make sure the IR receiver is in sight of the remote.

How do you work the remote? I can’t seem to get it to work to change the color or even turn the lights on/off.

Make sure the plastic tab is removed from the battery tray and that the battery is not dead. You also need to make sure the IR receiver is in sight of the remote. 

I need an extra package of mounting clips and screws. How do I obtain them?

Please reach out to customer service at 1-800-291-8838 to inquire about parts.

Colors won't stay solid and keep blinking and nothing works. Why?

This is a Wi-Fi-enabled fixture. It is flashing because it is going into pairing mode to connect to the app.

Can I connect 72 ft to one power pack?

You cannot exceed 24 feet in one run. You would need a separate power supply for each 24-foot reel. 

I have to lighting strips in close proximity and the remotes are not working cooperatively. One remote is working both strips. Is there a way to change the frequency and/or the channel?

The remotes are line of sight. They are not programmed to the lights individually. As long as the IR receiver can receive signal from the remote, it will operate the lights. 

I'm looking for a connector that will allow me to splice the tape lights. Do you have a connector to go from one strip to two in on the same power supply?

Unfortunately, the only accessories we make for the tape light kits are what comes included in the kit. 

When I turn my lights off with the remote, it used to completely turn the lights off. Now it leaves them a dim green when I turn them off. How do I fix this?

Try unplugging the lights, disconnecting everything, and reconnecting everything. If this does not work, reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can you connect it to the app via Bluetooth?

This fixture is only operable via Wi-Fi.

Does the TV need to be on in order for the strip lights to work?

These lights plug into an outlet not the TV. As long as the switch for the outlet is on, the lights will work.

After installing our strip (which worked originally), it started flashing red and green and now none of the light control buttons seem to be working. We unplugged it for a while and that didn’t help.

Power cycle the lights by unplugging everything and reconnecting everything. If you still experience issues after, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Is there a way to get my 24" LED strip into AP mode, or Manual Mode?

This is not a Wi-Fi tape light kit.

All I need is the power RGBW controller box. How do I order just that?

We do not sell the parts/accessories separately for our tape light kits. If something was missing from your kit, please reach out to customer service for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do I register for the warranty?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Is there a way to program certain colors like red, white, and blue to fade in and out with each color?

Unfortunately not on the AC1274 tape. Some of the effects on the included remote will allow the LEDs to fade between colors; however, selecting specific colors to fade is only possible on the Wi-Fi Tape (AC1275).

When I try to turn off the lights, it goes to red and won't turn off. Do they not turn off?

We recommend unplugging the lights and disconnecting and reconnecting everything. Make sure the IR receiver/controller is visible to the remote. If this does not work, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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AC1275-RWF-24LFW: Indoor/Outdoor 24-ft Smart Wi-Fi LED RGBW Plug-In Strip Light - White
Can you cut these and reattach?

Please be advised that due to the fact that this strip is IP65, water and dust proof, it is not recommended that you cut the strip. Once the strip is cut it is no longer IP65 and can be damaged by water and/or dust. If you do need/want to cut the strip, please reach out to our customer service department at 1-800-291-8838 so they can assist.

How many strings can you add to make a continuous string?

Unfortunately, you cannot connect multiple strips of tape light together. 

Can you have a run longer than 24 feet? And if not, can you sync more than one strand?

You cannot exceed 24 feet with this tape light and you cannot connect multiple strips together. You can, however, operate both sets with the app as this is Wi-Fi.

The strip light is roughly 50” longer than needed. Can it be cut or what would you recommend to shorten it?

Please be advised that due to the fact that this strip is IP65, water and dust proof, it is not recommended that you cut the strip. Once the strip is cut it is no longer IP65 and can be damaged by water and/or dust. If you do need/want to cut the strip, please reach out to our customer service department at 1-800-291-8838 so they can assist.

How do you schedule start and stop times for LED lights? I do not see a stop time in the Good Earth application, only when to turn on the lights and repeat days.
How do I connect without Wi-Fi?

This fixture requires Wi-Fi in order to operate. We have a similar product that uses a remote instead of Wi-Fi. Model #AC1274-RGB-24LFW-G

Do you make a shorter Wi-Fi light system, say 12 feet?

We are sorry to disappoint you, but this is only available in 24 feet. You can cut the strip to shorten if need be. Just make sure you cut on the scissor marks and seal the end with clear silicone or adhesive.

Is this device able to only be controlled by one device at a time? For instance, I would like to have control from Alexa and 1 or 2 phones.

Yes it can be controled from multiple devices but both people should not try and control it at the same time as that would be confusing. You can just login to the same account on both devices.

Can the light strip be controlled by a remote instead of smart phone?

This fixture can only be controlled with the Good Earth Lighting app. We do have a similar kit that is controlled with remote: AC1274-RGB-24LFW.

 
Only works in music mode when the app is open on cell phone. How do you use music mode while still using other apps on cell phone?

Unfortunately, at this time, the app has to remain open for this function. 

Won’t light. Outlet is working and connections are tight. What’s wrong?

Please disconnect and reconnect all components and try again. These lights are controlled via the Good Earth Lighting app. Are you unable to connect to the app?

Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider.

If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz.

The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to.

You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds.

You can also use the auto scan feature to see if the fixture pops up and pair that way.

Try connecting near the router, with the strip unrolled and elevated for first pairing.

You can also watch our Good Earth Lighting YouTube tutorials.

I have the LED light but I'm missing the WiFi controller and brackets and screws. Can I purchase the WiFi controller and the brackets and screws without the light?

We do not sell the parts/accessories for our tape light kits separately. If they were missing from the box, please reach out to customer service at 1-800-291-8838 to inquire about replacement parts under warranty. We are available Monday through Friday 8:30 am to 5:00 pm CST.

What double stick tape works with these lights?

If using outdoors, we recommend using industrial strength. 

Mine was working and one day it wouldn't work on the app. Tried to reset the lights but the lights don't show up when I'm scanning for devices even when they are blinking.

Confirm your router is set to 2.4ghz, restart your router, power off the fixture for two minutes, and try pairing again near the router if possible so the lights receive a better signal. If you are still unable to pair, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

If I purchase more than one 24-FT Outdoor Tape Light RGBW, will I be able to control both strips in the app?

You can pair multiple lights to the app.

Where can I find the connectors for the AC1274-RGB-24LFW-G? Need to go around corner.

We are so sorry to disappoint you but there are no connectors available for this tape light kit. Due to the fixture being IP65 and having the protective coating, you are unable to cut and reconnect. You can only cut to length.

Can you add a dimmer wall switch to the lights (i.e. Lutron)?

These lights cannot be used on a dimming circuit.

Can you cut the extra off?

You can safely cut this tape light at the scissor marks located on the tape itself. We do recommend sealing the end you cut with some clear silicone so the tape does not get any dust or water inside.

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BO1062-WHG-03LF3: 3-Pack 3-in Battery-Operated LED Tap Puck Light - White
Can the LED tap lights be used in the interior of an outdoor shed?

These lights are not recommended for outdoor use.

Can you connect several packages to the same remote?

Yes. One remote will work several lights.

Can they safely be left on 24/7?

Yes, but this is a battery-operated fixture and only lasts about 20 hours with fresh batteries. If you are going to use them 24/7, you may want to invest in rechargeable batteries.

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BO1063-GRY-12LF6: 12-in Battery-Operated LED Tap Bar Light - Grey
Does this come in 18-inch and white? I bought a 12-inch one in white. This comes on automatically when you get close. I think I'd like the touch feature better.

This fixture comes in white, but only 12 inch. Tap on/off.

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BO1063-WHG-12LF6: 12-in Battery-Operated LED Tap Bar Light - White
I have purchased the Ecolight LED Light Bar, model BO1063-WHG-12LF6-E, and the packaging says "for more product and warranty information, go to: www.goodearthlighting.com," and I am unable to locate warranty information with regards to registering, or if that is not required. This model fits our needs and I intend to purchase more. Please provide me with any warranty information and requirements.

This fixture has a 6-year limited warranty. We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Cannot find warranty info.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.

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BO1065-WHG-06LF6: 6-in Battery-Operated LED Motion-Activated Utility Light
Just got one for Christmas and it will not turn off. I have tried placing it in several locations with no motion to make sure it works and it never turns off.

Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I need to use the warranty on this product. How do I do this?

For warranty claims/replacements, reach out to customer service at 1-800-291-8838. We are available Monday throuhg Friday 8:30 am to 5:00 pm CST

I bought two and started using rechargeable batteries. After a week of using rechargeable batteries both lights simultaneously stopped working. Now will not work with normal batteries. Please help.

Please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

If fixtures are not working with new regular batteries and/or charged rechargeable batteries, the fixtures may be defective.

How do you tell batteries need to be replaced?

The fixture will start to dim once the batteries wear down.

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BO1082-WHG-09LF3: 3-Pack 3.5-in Battery-Operated LED Tap Puck Light - White
Looking for warranty info.

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

This fixture has a 6-year warranty.

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BO1182-WHG-03LF6: 6-Pack 3-in Battery-Operated Dimmable LED Tap Light with Remote
If you buy two packs, can one remote work both of them?

Yes. One remote will work two sets.

How do you get the remote to work? I’ve installed all the batteries into the pucks and have tried turning them on and off and nothing happens.

First thing would to make sure the plastic tab in the battery tray is removed and that the batteries are not dead. If neither of these are possible, and the remote is still not operating your lights, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do I get all the lights to turn on at the same time? I am having to push the on button multiple times to get all the lights on.

These fixtures are line of sight. So although you can use one remote for multiple fixtures, you do need to point the remote toward the fixture you are operating.

The remote will turn the lights on but it will not turn the lights off.

Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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BO1183-WHG-12LF6: 12-in Battery-Operated CCT Selectable Dimmable LED Tap Bar - White
How do I register my 12-inch ecolight battery-operated tap light b01183whg12lf6e?

We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

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BO1215-WHG-03LF3: 3-Pack 3-in Battery-Operated RGBW Dimmable LED Tap Puck Light - White
We purchased a six-pack of the Ecolights with a remote. We like the lights very much, but wondered if we can buy a couple of extra remotes. That way, we could leave them near where the lights are installed for quick access. (They are on different floors.)

Unfortunately, we do not sell parts separately and do not sell direct to the public. But please reach out to our Customer Service department at 1-800-291-8838 as we may be able to assist. We are available Monday through Friday 8:30 am to 5:00 pm CST.

6-pack puck lights with remote stopped working all at same time; no response from remote. Manually touching each light also no response. Installed less than 30 days.

Have you tried replacing the batteries?

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BO1271-WHG-09LFC: 2-Pack 9-in Battery-Operated CCT Selectable Dimmable LED Tap Bar with Remote - White
With the auto switch ON, can you increase the time that the light stays on using the remote control for more than 20 seconds? Model RE1250-WHG-12LF1-G.

Press the 1, 5, 15, or 30 buttons (the light will blink twice) to set the timer to 1 minute, 5, minutes, 15 minutes, or 30 minutes.

How do you replace the batteries?

To replace the battery, push the small square part next to the battery tray toward the battery tray and pull it out.

Can an extra remote for this product be purchased? 2 lights need 2 remotes.

Unfortunately, we do not sell parts/accessories separately, but please reach out to customer service at 1-800-291-8838 as we may be able to assist. We are available Monday though Friday 8:30 am to 5:00 pm CST.

Remote is only working for 1 of the 2 lights. How can this be fixed?

Please reach out to customer service at 1-800-291-8838 for possible warranty replacement. We are available Monday though Friday 8:30 am to 5:00 pm CST.

Can one remote operate multiple lights from different packages of the same model?

Yes. As long as it is the same model with the same remote.

Remote doesn’t work at all.

Please make sure the plastic tab is removed from the battery tray and the batteries are not dead. This fixture is line of sight so the remote must be pointed towards the fixture to operate. If you are still experiencing issues with the remote, please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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CO1290-BK2-07LA0: Outdoor Lantern with Clear Water Glass and LED Bulb - Matte Black
How can I reduce the light output? They are just too bright. My neighbors are complaining!

The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter or dimmer bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.

Is it possible to disengage the sensor?

The sensor cannot be overridden. You can turn on and off at the wall switch.

Can you buy a 5000k bulb for this lantern?

The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.

Can I manually turn on the light?

If the fixture is wired to a wall switch, you can turn the fixture on and off with the switch. It will only work from dusk to dawn.

We live in Barrie ON and our temperatures in the winter can be -30 C but the specs for this item states cold start to -20 C. Will this work in our climate? What exactly does "cold start to -20" mean?

For -20 C cold start, that means it will turn on at full brightness up to -20 C. Technically the light should still turn on even below that temp but not at full brightness.

Can you use Philips Hue light bulbs in these fixtures?

The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.

The sensor doesn't work. We just purchased a week ago. Can I get a replacement? We bought the light at Costco in Terrebonne, Quebec.

We can replace the sensor or the fixture. Please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can you access the bulb from the bottom to change it easily without having to take anything apart?

Yes. The fixture should be open at the moment so you can easily replace the bulb.

I bought this item from Costco and one of them is missing a light bulb.

Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Will this work with a motion sensor light bulb?

We have not done any testing on the fixture with motion-sensing light bulbs. 

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CO1297-BK2-96LA3: Outdoor LED Post Lantern Light - Matte Black
Does a plug-in wire come with this fixture?

This is a direct wire fixture.

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D2021: Neptune Flush Mount Replacement Lens - White
I need one of these 12 inches wide by 4 inches deep. Do you have anything close?

Unfortunately, our replacement lenses/diffusers are specific to our models.

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FL1059-BR4-11LF0: Legacy 11-in LED Flush Mount - Bronze
My light stopped working. It just flickers and won’t turn on. How do I get a replacement light?

Please reach out to customer service at 1-800-291-8838 to file a warranty claim. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1059-BR4-15LF0: Legacy 15-in LED Flush Mount - Bronze
Can I get a replacement lens?

Yes, the replacement diffuser ( for this fixture is available at Lowe's.

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FL1059-BR4-19LF0: Legacy 19-in LED Flush Mount - Bronze
How can I order replacement diffusers?
Installed today with Lutron Skylark dimmer and buzzes so loudly that we can’t use it. Any ideas on how to rectify this?

Please reach out to customer service at 1-800-291-8838 for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1059-NK3-19LF0: Legacy 19-in LED Flush Mount - Nickel
Is the replacement glass available for this fixture?
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FL1060-BR4-14LF0: Jordan 14-in LED Flush Mount - Bronze
I do not have a dimmer. The light is very low. How can I increase it?

This fixture has 1677 lumens of bright white light with a color temperature of 3000K bright white. If the fixture is installed correctly and not on a dimmer and appears to be too dim, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I recently bought one of these and a 4-ft light for my kitchen light. The guy installing them dropped the diffuser for the round one an it shattered in a million pieces. Can I buy a new one or do I have to buy a new fixture? I bought a 14 in.
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FL1060-NK3-17LF0: Jordan 17-in LED Flush Mount - Nickel
I want to find the diffuser/shade only for this Jordan 17-inch light fixture. Do you sell it? If not, can you please give me the item number for Lowe's?
Please explain what a "10-Year Limited Warranty" means and what it covers on the Jordan 17.

The manufacturer warrants this lighting fixture to be free from defects in materials and workmanship for a period of (10) years from the date of original purchase by the consumer. The fixture is not warrantied for use in a commercial or retail application.

The warranty is limited to use in a residential environment. We will repair or replace (at our option) the unit in the original color, and style if available, or in a similar color and style if the original item has been discontinued, without charge. Defective units must be properly packed and returned to the manufacturer with a letter of explanation and your original purchase receipt showing date of purchase. Call 1-800-291-8838 to obtain a Return Authorization number and an address where to ship your defective product.

Note: C.O.D. shipments will NOT be accepted. The liability of the manufacturer is in any case limited to replacement of the defective light fixture product. The manufacturer will not be liable for any other loss, damage, labor costs or injury which is caused by the product. This limitation upon the liability of the manufacturer includes any loss, damage, or injury which is (I) to person or property or otherwise; (II) incidental or consequential in nature; (III) based upon theories of warranty, contract, negligence, strict liability, tort, or otherwise; or (IV) directly, or indirectly related to the sale, use, or repair of the product. This warranty gives you specific rights, and you may also have other rights which vary from state to state.

My light is super dim after install, no where near 2300 lumens. What’s wrong?

Please double check that all wiring is tightly connected and connected properly. If so, and fixture is still dim, reach out to customer service for warranty information at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

My light only came with 2 post caps. How can I order 1?

Please reach out to customer service at 1-800-291-8838 for parts replacement.
We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1128-BR4-19LF0: Legend 19-in LED Flush Mount - Bronze
How can I purchase replacement "bulbs" for this?

This is an LED fixture and does not contain light bulbs. Instead of light bulbs, it has LED diodes. They cannot be replaced.

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FL1128-NK7-19LF0: Legend 19-in LED Flush Mount - Nickel
How much is the diffuser as a replacement?

Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser).

If you see a label on your fixture with our name and Model# FL1128-BR4-19LF0-T then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers' lookalike fixtures.

  1. If you verified you definitely have our fixture, the diffuser can be special ordered at the Menards electrical desk
  2. or through Green Electrical Supply in Michigan (phone number is 248-276-9640).
    • Part # ZD-FL1128D19-OPL Diffuser for 19" Legend Fixture Model LF1088-NSM-32LF2-G

Special orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned.

*Note that Fedex home delivery is Tuesday through Saturday.

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FL1196-NK3-11LF1: Plano 11-in White LED Flat Panel Ceiling Light with Nickel Frame
None of the Lowe's in Oklahoma have them in stock. And I can not find it on Amazon.

We show this fixture available on Lowes.com and Amazon.com.

Does this light have to be wired to a dimmer switch?

No. This fixture does not need to be wired to a dimmer switch.

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FL1217-BR4-11LF1: Jordan II 11-in LED Flush Mount - Bronze
How can you take it apart to clean bugs out of the light?

Unscrew the post caps from the fixture to remove the diffuser. Make sure to hold the bottom of the diffuser to avoid dropping it.

Do I need to register my product for the warranty to apply?

We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Just installed this light and it's making a buzzing sound.

We apologize for the problems that you are having dimming your new fixture. Yes, it is normal for some humming to occur when dimming LED fixtures. Read on and see the alternate dimmer list below.

*LED dimmers start up with the lowest range of 25-30%, and this is normal for dimming LED fixtures.
*We suggest leaving the dimmer on "high" when you turn off the switch so that it will start off on high receiving the full amount of electricity to begin with. Then you can dim down to the level of choice.
This will lower the delay of lighting when you turn the dimmer switch on when you enter the room.

We listed 3 example dimmers and since then we have a list of alternate dimmers that we have tested that work better. See below.
*Customer input and feedback is appreciated.

INTRUCTIONS: This fixture is dimmable by specific forward phase electronic (triac) dimmers and is not compatible with 0-10V dimming systems.

Dimmers tested to be compatible with this fixture are:

  • Lutron: Diva® C•L™:DVWCL-153P or DVCL-153P
  • Lumea® C•L™: LGCL-153P
  • Toggler® C•L™: TGCL-153P


*NOTE: This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.

ALTERNATE Reverse Edge DIMMERS recommended by Customers and Electricians:

  • LEVITON: ILLUMA TECH IPI06-1LZ DDL06-BL- 600 watts (available at Home Depot and Amazon)
    • Note that all LED dimmer switches have this Decora style paddle switch.

Reverse Edge Dimmers - "ELV"

  • Lutron Models DVCL-253P-IV larger dimmer paddle and the receptacle has to have a ground.
  • DVELV-300PH-WH, Internet #202247984, SKU #560296
  • Lutron: MAELV-600BL (Digital) DVELV-300P Skylark SELV-300P
  • Lutron DIVA Model #DVELV-300PH-WH, Internet #202247984, SKU #560296
    • Note the wiring requires a white common connection to the lighting fixture circuit.
    • Note that all LED dimmer switches have this Decora style paddle switch.

Leviton TOGGLE TOUCH TGI06-1LW (Digital)

  • The new ToggleTouch™ Preset Toggle Dimmer provides a unique combination of toggle-style ON/OFF switching and digital touch-pad dimming technology.

Where to buy?

  • 1000bulbs.com, Zoro , Home Depot, Electric Bargain Store, Westway Electric Supply

Troubleshooting the problem:

  • To look into the problem, we need to ask you some questions about the installation.
    • Can you send a picture of it installed and the dimmer that it is on? These will be forwarded to the engineers.
    • Are there any other fixtures on the same dimmer? Please check the wiring.
    • Is there any major appliance on the same electrical circuit, like a refrigerator or microwave?
    • Is there a GFCI surge protector on the electrical circuit back at the main box?
  • Why does it hum?
    • Why does the fixture hum utilizing the dimmer listed in the instructions? Is it the wrong dimmer? Is there a solution? Unfortunately, there is currently no industry standard when it comes to dimming LEDs and the performance will vary greatly from one to the next. When LEDs are used on a dimming control, depending on the design of the LED, they can produce high current spikes. These high spikes may cause the diodes or the dimmer itself to produce an audible buzz or hum.
I am missing a post cap. I purchased through Amazon. How do I get another one?

Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1217-BR4-14LF1: Jordan II 14-in LED Flush Mount - Bronze
I need the replacement glass. Do you sell that?

Yes, the replacement diffuser ( is available at Lowe's. 

 

Where do I find the warranty registration?

We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Do you have to have a dimmer switch or just an on/off switch?

This fixture can be used with a regular wall switch. Installing on a dimmer switch is just an option.

How to remove for cleaning?

Remove the post caps at the bottom of the fixture holding the diffuser in place. Make sure you keep your hand on the diffuser so it does not drop and break. Once you remove the post caps and decorative rings, the diffuser should come over for cleaning.

The light dims after about 30 minutes of use. Please tell me what is wrong. I purchased three of them and only one fades out.

Double check that all wiring is tightly connected. If so, please reach out to customer service at 1-800-291-8838 to inquire about warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

With the dimmer and switch all the way off, I still have a glow in the light. Looks like a night light. How do I fix?

Double check all wiring. It is possible that there is a bleed over from the wiring in your home cause a small amount of electricity to bleed into the fixture. It is not dangerous.

I wired this lamp in a bedroom closet to an existing motion detector. As I enter the area the light turns on as expected. However, when I leave the area, instead of fully turning off, it simply dims and remains on in a "dim" type mode. What do I do to correct this problem?

We recommend double checking your wiring. There could be a small bleed over in wiring that is pushing some electricity through to the fixture. It is not dangerous and does not use much electricity. If you used the quick connects instead of wire nuts, make sure the wiring is fit snug within the quick connects. 

It is also possible that the fixture is defective. If you believe the fixture is defective or for further assistance, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1217-BR4-17LF2: Jordan II 17-in LED Flush Mount - Bronze
Do you sell replacement parts for this light? I just need the glass globe.

Yes. The replacement diffuser (for this fixture is available at Lowe's.

Just installed the 17-inch flush mount bronze early this year last week it was very dim. No dimmer switch on the light. What can I do besides replace?

Confirm that all wiring is tightly connected. If so, and the fixture is still coming on dim, it will most likely need to replaced. Reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

We bought this light in 2/2017. Recently one of the panels of LED light has started to flicker. I can't work in a kitchen with a strobe light. It should still be under warranty, but we can't find the receipt. Is there any help you can give us?

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1217-NSM-11LF1: Jordan II 11-in LED Flush Mount - Nickel
Can a LED bulb be replaced with a Day Light bulb?

Unfortunately, no. LEDs are not replaceable like a traditional bulb.

Just connected the fixture but the light is dim. The switch is regular and does not have a dimmer capacity.

Please make sure your wiring is tightly connected. If so, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I need a replacement globe. The one I have is broken.
Can the LED light be replaced if it goes out and where can I find a replacement if so?

LED diodes are not replaceable like a traditional light bulb. If the LEDs fail, the fixture would need to be replaced.

How do you register the product for the 10-year warranty?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

What are the compatible dimmer switches that work with this light? We have an LED dimmer switch but the light buzzes in the mid range?

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

Engineers recommend the Leviton DSL06-1LZ to reduce humming/buzzing.

 

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FL1217-NSM-14LF1: Jordan II 14-in LED Flush Mount - Nickel
Where is this product manufactured?

Good Earth fixtures are manufactured in China, in our factories that only employ legal/of age workers in a safe working environment.

What happens when it burns out?

If the fixture fails while still under warranty, we would replace the fixture with proof of purchase.

Can I get a replacement diffuser lens?
Need to get a post cap for this fixture. Where can I find one?

Please reach out to customer service at 1-800-291-8838 for parts replacement information. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Does this product work with a regular light switch?

Yes, the fixture will work on a regular wall switch. Wiring to a dimming circuit is only an option.

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FL1217-NSM-17LF2: Jordan II 17-in LED Flush Mount - Nickel
I have three Good Earth fixtures 17 inch and I am looking to buy one more. However the shade was not actually glass but some kind of plastic. I bought them a few years ago at Lowe’s and the item was 0805383, model LF1088-NSM-16LF1-G. Do you have anything comparable?

Yes, that fixture, and one other.

Does the model number FL1217-NSM-17LF2-G have a replacement plastic diffuser instead of glass?

The diffuser for this fixture is a frosted opal cast glass.

What is the price of replacement diffuser ZD-FL1217D17-OPF including shipping?

The replacement diffuser retails for $31.65 on Lowes.com. You can also special order through the store. You would have to check with the retailer on shipping costs.

Where can I get replacement parts for this light? I am missing the nuts that secure the glass to the fixture.

Please reach out to customer service at 1-800-291-8838 for assistance with replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1218-BR4-11LF1: Legacy II 11-in LED Flush Mount - Bronze
I'm looking for more information on the 10-year limited warranty on FL1218-BR4-11LF1-G.

If you are experiencing an issue with your fixture and are inquiring about warranty replacement, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. 

If you are inquiring about registering for your warranty, as with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

I purchased a FL1218-BR4-11LF1 fixture. All I received was the fixture and glass lens. Would it be possible to purchase a complete set of hardware for this fixture? If so. Please let me know how to go about obtaining it.

Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1218-BR4-15LF1: Legacy II 15-in LED Flush Mount - Bronze
Where do I go to enter the 10-year warranty on this light fixture. I purchased this light at Lowe's recently.

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

I have recently installed this fixture in my home. Once the light has been on for few minutes it goes from bright to very dim. Is there a fix for this issue?

Please ensure all wiring is tightly connected. If so, and you are still experiencing this issue, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Replacement globe?
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FL1218-BR4-19LF2: Legacy II 19-in LED Flush Mount - Bronze
I need to purchase just the shade to this 19" flush mount light.

The replacement lens is available here

Does this light come in 24 inch?

The 19 inch is the largest size for this fixture.

Why is this light I just purchased no longer bright. All I get is a dim light coming from it now.

Please double check wiring is still tightly connected. If so, please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can you replace the LED strip in the fixture? If so, what is the P/n and cost?

Unfortunately, the LED strips are integrated and are not replaceable like a traditional light bulb.

I bought this light 2 months ago and today lights are really really dim light. I don't know what to do, how can I buy replacement LEDs?

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Light got dim and will not go back bright. I checked the wiring and that's not the problem. I even hooked it up at another light source and that didn't help. I know the box said it has a 10-year warranty but we bought it 2 months ago and cant find the receipt.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1218-NSM-11LF1: Legacy II 11-in LED Flush Mount - Nickel
I just purchased this light but I dropped and broke a glass diffuser. How can I order a replacement diffuser?

The replacement diffuser (i for this fixture is available at Lowe's.

 

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FL1218-NSM-15LF1: Legacy II 15-in LED Flush Mount - Nickel
I bought this from Lowe’s in August 2020 to have installed in my kitchen. On Christmas Eve the light is not functioning as normal the brightness has diminished to a point it barely light the kitchen. I was wondering how can I take advantage of the 10-year warranty on this product. I do not have the packaging anymore or proof of purchase.

Please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1218-NSM-19LF2: Legacy II 19-in LED Flush Mount - Nickel
Can I get a replacement frosted diffuser for this product?

Please reach out to customer service at 1-800-291-8838 for replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.

This model light brightness is set on what %?

This energy saving ceiling fixture has 2200 lumens of bright white light with a color temperature of 3000K bright white.

I have purchased two of these lights, within the last year, and they both have stopped working.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FL1242-BK2-11LF1: Majestic 11-in LED Flush Mount - Matte Black
What dimmer do I use? For the Majestic model FL1242-BK2-11Lf1-G.

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

Does it come in white?

This fixture is available in white.

Why does the night light blink on and off all the time?

This fixture is a flush mount ceiling light. There is no night light and the fixture should not be blinking. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Does this fixture come in a larger size?

This fixture is also available in 14 inches and 17 inches

Can I buy a replacement glass shade? Accidentally broke ours when installing.

Yes. The replacement diffuser (Model #ZD-FL1242D11-WHF) can be purchased through Green Electrical Supply (phone number is 248-276-9640).

 

Trying to do a warranty register (Majestic Model FL1242-BK2-11LF1-G) on the website, but I can't pull it up. Just bought it today at Lowe's.

We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Can I install this light in a shower?

This fixture can be installed in a bathroom, but we do not recommend installing it in the shower.

Do not have ground wire. How do I install?

For safety reasons, we cannot recommend installing this fixture without a ground wire. Please consult a licensed electrician.

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FL1242-BK2-14LF1: Majestic 14-in LED Flush Mount - Matte Black
What does it mean when your LED light goes dim months after it had been working properly?

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.

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FP1221-ESG-48LF4: Grate 49-in White LED Flat Panel Ceiling Light with Espresso Frame
Is a dimmable switch required?

Dimmer is not required. It is just an option.

Is a dimmable switch required?

No. It is only an option.

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FP1222-RGG-48LF4: Aiden 48-in White LED Flat Panel Ceiling Light with Rustic Grey Frame
Dimmable?

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

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FP1246-WHG-17LFC: Plano 17-in LED 5CCT Flat Panel Ceiling Light with White Frame
How do I change the light settings? I'd like the bright white setting.

To change the light settings, select the color temperature by using the slide switch on the fixture pan. 

Is it normal for the back of the light to get hot?

All of our products are safety tested for heat and are safe when installed according to the instruction sheets included with the fixture. All light sources produce heat, all with varying amounts depending on the type of fixtrure and where it is installed. Generally xenon or halogen fixtures produce the most heat. We recommend you not to store food directly above xenon or halogen fixture for your food safety.

Can I link this to a remote?

Unfortunately, we have not done testing with aftermarket remotes for this fixture.

Light seemed to be unevenly flush with the ceiling. The brackets flush the light to the ceiling And the unbracket area pull away from the ceiling. How can I fix this?

Make sure the mounting bracket is not overtightened to the junction box. This can cause the fixture to bow and/or not sit flush with the ceiling.

What would cause the brightness of a Jordan Decorative Ceiling Fixture (Model FL1217-NSM-17LF2-G) to dim?

Double check that the switch and wiring are good. If so, the fixture could be defective. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FP1247-AL5-24LFW: Smart LED Flat Panel 24-in Traditional Ceiling Light with Brushed Nickel Frame
If you have more than one light fixture, can you control them individually?

Yes. Once paired, you can put the fixtures into a "group" on the app, and operate them independently.

Can I connect to Siri?

This fixture is only compatible with Google and Alexa.

Can I use a wall dimmer with this light?

This fixture is not compatible with a dimming circuit. You would have to dim by using the Good Earth Lighting app.

Can you install in a drop grid ceiling?

We do not recommend drop ceiling installation.

Technically it will fit in a drop ceiling, but it is not setup for that as it does not have any safety clips to secure it to the T-bar of the grid ceiling and you would have to add a junction box to the back of the mounting plate in order to properly wire it.

Will this work off a standard on/off switch?

You can turn the fixture on and off via the wall switch, but in order to dim the fixture or use any of the other functions you would need to utilize the app.

Turning the light on via the wall switch:
1. The interval time of the following actions should be longer than 5 seconds:
a) When the light is on, turn the light off - on - off - on via switch
b) When the light is off, turn the light on - off - on - off - on via switch

2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.

3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.

If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.

Can you pair this light with multiple phones so different people can control the light?

Yes. You can use multiple devices to control the fixture. However, you cannot pair to two different app accounts. You will either need to log into the new device with the original login details or "share the home" with the new device.

Here are the directions for sharing the home:

Go to: me
Home Management
Create a home
Once home is created, click on name of home and you can "Add member."
You will receive a code to join the "home" on your app and will have the devices listed on your app.

I have 3 of these in one room. Two will pair to my phone just fine but the the third will not. Any advice?

Please reach out to customer service at 1-800-291-8838 for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FP1247-AL5-48LFC: 48-in White LED 5CCT Flat Panel Ceiling Light with Brushed Nickel Aluminum Frame
Power usage (watts)?

Lamp wattage is 40W.

I've had my light in my kitchen for a few years now. Part of it is turning yellow; I would like to know why.

Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. 

What does linkable mean?

If a fixture is linkable, it means you can link one fixture to another with the included linking cord. This fixture is not linkable.

What setting do I put for temperature change?

You will select the color temperature of your fixture by using the slide switch on the CCT switch underneath the diffuser on the fixture itself.

Which wall dimmer is compatible?

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*.

(This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

Installation instructions, would like to view

The installation instructions for this fixture are under "Downloads" for this item # on the product page.

Can this fixture be suspended instead of flush mounted?

We do not recommend installing this fixture in any way other than the instructions advise.

I can’t get the light to connect to the app. I’ve tried several times. I’m using the 2.4Ghz network. Nothing is working.

Does the model # end in LFW-G or LFC-G? If LGC-G, it is not the smart panel.

Are you in 2.4ghz or 5.0ghz? Your router must be set to 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Try connecting near the router, with the strip unrolled and elevated for first pairing. If you are already paired and are experiencing issues, please reach out with your device ID/virtual ID for further assistance.

How to find the device ID/Virtual ID:

  1. Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for.
  2. Tap on the three dots in the top right-hand corner.
  3. Tap on device information.
  4. Tap on the copy next to the Virtual ID.
  5. Now the Virtual ID is copied you can send it to the desired party.

You can also watch our troubleshooting videos for our smart flat panels here.

If your require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

What is the warranty on the 48" aluminum led 5cct flat panel flush mount model # FP1247-AL5-48LFC?

Quality assurance guaranteed with a 10-year limited manufacture warranty.

Do you make this one as a smart light?

We have a smart version of this fixture in a black finish, FP1247-BLK-48LFW. And a 24 inch in nickel, FP1247-AL5-24LFW.

After using the light for a week, I go to the app and I get a 'Device Offline' message and I am not able to operate the light via the app.

Please check out our Good Earth Lighting YouTube channel for helpful videos. You may need to update the app firmware. If you are still have trouble connecting, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday throuhg Friday 8:30 amd to 5:00 pm CST.

Is this the one with a wireless remote control?

This fixture does not come with a wireless remote control.

My light has Wi-Fi it will not stay connected to my network. It is within 10 feet of a signal point. The light is not connected and it on twilight mode. How do I turn it up when it won’t connect to Wi-Fi? It has not been connected for over a week and I can’t get it to connect.

Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to.

You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds.

You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Try connecting near the router, with the strip unrolled and elevated for first pairing.

Some other things to try:

1. Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only.

2. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering.

3. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied.

*A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices.

How to find the device ID/Virtual ID:

  1. Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for.
  2. Tap on the three dots in the top right-hand corner.
  3. Tap on device information.
  4. Tap on the copy next to the Virtual ID.
  5. Now the Virtual ID is copied you can send it to the desired party.

You can also review Good Earth Lighting's YouTube channel for more tutorials.

Is this able to connect to a dual WiFi system like the google mesh network?

The device only works on 2.4Ghz network. Turn off the 5Ghz, connect it, and then turn the 5Ghz back on.

Can you convert this light to use DC power?

The drivers in the fixture are designed to take 120V AC and turn it into DC voltage at a certain voltage and current depending on the circuit design of that fixture. The driver also contains the WiFi controls and circuitry to adjust the power to the LEDs which changes the color of the white light. You cannot bypass this driver and provide DC voltage directly to the LEDs. We currently do not have a AC/DC dual input driver that would address this need. 

You must make a DC to AC power converter or a generator that RVs can use so you have access to standard appliances.

What is the AMP requirement for this light fixture?

Electrical requirement is 120V 60hz.

Trips breaker

Please reach out to customer service at 1-800-291-8838 for troubleshooting or warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can this light be installed without an electrical box above? Does the fixture qualify as the electrical box?

We do not recommend installing this fixture without a junction or electrical box.

I need a new mounting bracket for this light fixture. The light fell and when the safety chain caught hold, keeping it from falling to the floor, the bracket bent on the side with chain.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can you pair multiple lights on the phone app and how do you do it?

Yes, you can pair multiple fixtures to the app. Our Good Earth Lighting YouTube channel features troubleshooting videos. If you require further assistance, please contact customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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FP1247-BLK-48LFW: Smart LED Flat Panel 47.68-in Traditional Ceiling Light with Matte Black Frame
I have to keep adding the device in the app and in the notification tab it states that device was reset. What is causing it to reset and have to keep adding it back?

Is the device showing offline? Once paired, you should not have to re-add the device.

 

Como logro conectarlo al internet

Buenas Tardes,

Para conectar tienes que confirmar que el WiFi de su hogar sea en 2.4 ghz. Su telefono o tableta donde descargo la aplicacion tiene que estar en el mismo WiFi.

Tenemos un canal en YouTube donde puedes ver videos sobre la conexion de WiFi. Puedes buscar en YouTube a Good Earth Lighting. 

Si necesita mas ayuda o tienes otras preguntas por favor llame a servicios de cliente al 800-291-8838.

Sometimes when you turn on the light, it just flashes like it’s trying to pair with something. How can I fix this?

This is our smart panel so when you turn the fixture on several times at the switch you are putting the fixture into pairing mode.

Turning the light on via the wall switch:
1) The interval time of the following actions should be longer than 5 seconds:
a) When the light is on, turn the light off - on - off - on via switch
b) When the light is off, turn the light on - off - on - off - on via switch
2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.
3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.

If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.

If it burns out can you replace it or do you have to replace the entire unit?

This is an LED fixture so there are no bulbs to replace. If the LED diodes fail, the fixture would need to be replaced.

The WiFi pairing did not work. The "set up account" video says to watch the "WiFi pairing" video but I cannot find another video. Also, the WiFi pairing instruction sheet is not included on the product page or anywhere else on the site. A search on the site for "WiFi" generates zero results.

Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider.

If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz.

The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to.

You can also try restarting/resetting your modem or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds.

You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again.

If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Try connecting near the router.

  1. It could be caused by the fact that the install environment lowers the signal strength.
  2. When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal.
  3. If possible, when this issue occurs:
    • Take the light off the mounting bracket to get it connected.
    • Put the light back on the mounting bracket and see if it can still be controlled.
    • If it can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again.

Turning the light on via the wall switch:

  1. The interval time of the following actions should be longer than 5 seconds:
    • When the light is on, turn the light off - on - off - on via switch.
    • When the light is off, turn the light on - off - on - off - on via switch.
  2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the app. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.
  3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.
  4. If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.

You can also go to our Good Earth Lighting YouTube channel for tutorial videos on installation, how to connect, and how to check and perform the firmware update.

Since this is a smart light, what type of switch is supported? Standard triac type dimmer switch? On/off? Always on?

This fixture cannot be installed on a dimmer switch. This fixture needs to be on a regular on/off wall switch.

At Lowe's, I can only find this model in the matte black. I would like to buy a Smart LED 24" brushed nickel AND a Smart LED 47.68" to match in my kitchen. Does the smart 47.68" light come in brushed nickel?

No; we have a 47.68-inch ceiling light in brushed nickel, but it is not a smart light: FP1247-AL5-48LFC-G

We do, however, have a smart ceiling light in brushed nickel that is 24 inches: FP1247-AL5-24LFW-G

Does this light come in any other color than black? Would it be possible to paint the frame?

This fixture is only available in black. We have a similar fixture (non Wi-Fi) available in aluminum, model number FP1247-AL5-48LFC. If done properly, you can paint the trim.

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FP1257-AL6-48LFC: Fullerton 48-in LED 5CCT Flat Panel Ceiling Light with White Aluminum Frame
Can you add a remote to this fixture?

This fixture does not come with an available remote. We have not tested with aftermarket remotes.

Is there any way to switch color temperatures remotely? I would like to change the color temperature periodically in a room and don’t want to climb a ladder to toggle the switch. I noticed that the display model at Lowe's cycles between color temperatures. Any thoughts on how they do it?

Althought you cannot change the CCT switch remotely, you can use a compatible dimmer switch.

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

Can I get just the lens for the 48” Fullerton?

Unfortunately there is no replacement lens available for this fixture.

We bought this light and got one of the compatible light dimmers, although the light doesn’t go all the way up to the Daylight options. It only has one color and can go dim, how can that be fixed?

This fixture has a CCT switch located on the driver on the back side of the panel that allows you to select from 2700K to 6500K. You may need to select the property color temperature from the CCT switch and then dim down.

I need installation instructions. There were none in the box.

The instructions are available on our website under "Downloads" on the product page.

Do you still make the smaller size of the Fullerton?

This is the only size Fullerton fixture we manufacturer.

Is this fixture Wi-Fi compatible?

This fixture is not Wi-Fi enabled. Please check out FP1247-AL5-24LFW and FP1247-BLK-48LFW

I took the light out of the box and read the instruction sheet. Where is the "light setting slide switch" located? I cannot find it on the light/housing anywhere.

The light setting slide switch is located in the driver (white square/rectangular box) on the back of the panel.

Is this edge lit or direct lit?

These fixtures are edge lit.

Could you please give me the model number of the triac dimmers that are compatible with the Fullerton?

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

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LF1057-WH1-24LF1: Arched Door 24-in Linear LED Flush Mount - White
How do I order a replacement diffuser, and what is the cost?

The replacement diffuser for this fixture should be available special order through Menards electrical desk. Model #ZD-LF1057L24-WHS.

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LF1074-BR4-48LF5: Belmont 48-in LED Flush Mount - Bronze
I need to buy the diffuser for this light. Where do I get that?

Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser). If you see a label on your fixture with our name and Model#LF1074-BR4-48LF5

then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers look alike fixtures. IF you verified you definitely have our fixture the diffuser can be special ordered at Green Electrical Supply:

www.greenelectricalsupply.com or call 248-276-9640.
Part# ZD-LF1074L48-WH Diffuser for Fixture Model# LF1074-BR4-48LF5

Special orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned. Note that Fedex home delivery is Tuesday through Saturday.

I'm looking for just the lens covering only that goes on the light after installed. We had two hurricanes In Louisiana and my LED lights stayed but the lenses blew away or got destroyed. Can you point me in the right direction to find new lens coverings?

The replacement lens for model #LF1074-BR4-48LF5-G is available through Green Electrical Supply, 248-276-9640. Model #ZD-LF1074L48-WH.

How do I get a replacement lens cover?

A replacement cover/diffuser could be purchased by calling Green Electrical Supply at 248-276-9640. Green Electrical Supply is located in Michigan, www.greenelectricalsupply.com

Please provide the following information when placing your order:

Part #: ZD-LF1074L48-WH
Description: DIFFUSER ASPEN/BELMONT 48 X 12" LED

What type of Lutron dimmer switch is compatible with this light?

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P, Diva® DVCL-153P, Maestro® MACL-153M, Toggler® TGCL-153P, Lumea® LECL-153P, Caseta® PD-6WCL, and Eaton Halo® SAL006P. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

is there a way to turn down the illumination on the unit itself?

There is nothing on the fixture itself that allows you to dim it down. It can, however, be installed on a dimmer switch. Compatible dimmers are listed on your instruction sheet.

1530 lumens or 5600 lumens? Which one is it? Also, does this one include drywall anchors ready for drilling?

This fixture has 5600 lumens. The fixture includes ReadyAnchors.

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LF1074-NK7-48LF5: Belmont 48-in LED Flush Mount - Nickel
Can the brightness be set to 6500K?

No. This fixture is 4000K.

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LF1075-NK7-24LF1: Belmont 24-in Linear LED Flush Mount - Satin Nickel
Can I purchase just the diffuser for this light?

Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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LF1085-NK7-24LF2: Manhattan 24-in LED Linear Flush Mount - Nickel
Where is the hardware kit?

The hardware kit should have been in a small bag/package within the box the fixture came in. If you are missing your hardware kit, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Does this product come with a plug-in option?

Unfortunately, this fixture does not come witha plug-in option. Direct wire only.

I have 4 Good Earth Manhattan flush mount lights, installed two years ago but they now have dirt or bugs in them and I see no way to dismantle to clean.

You have to gently push up in the center of the diffuser and slide over to one end. The diffuser should pop out of place.

We just had the 24-inch Good Earth Manhattan installed and we need to purchase a dimmer. Would this one at Lowe's be the proper one? https://www.lowes.com/pd/Lutron-Skylark-Single-Pole-3-Way-White-LED-Slide-Light-Dimmer/4165017

This fixture is dimmable by triac dimmers and is not compatible with 0-10V dimming systems. Dimmers tested to be compatible with this fixture are the Lutron: Diva® C•L™: DVWCL-153PH, Lumea® C•L™: LGCL-153PLH, and Toggler® C•L™: TGCL-153PH. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

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LF1085-NK7-48LF4: Manhattan 48-in LED Linear Flush Mount - Nickel
Fixture won't light. Meter confirms power to ceiling box. Checked connections, all positive.

Please reach out to customer service at 1-800-291-8838 for warranty and troubleshooting information. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I need the clip that holds shade in place. Mine broke. Where can I get one.

Please reach out to customer service at 1-800-291-8838 for replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do you remove cover?

Gently push up in the center off the diffuser and slide the diffuser to one end.

How many bulbs per fixture and can they be replaced?

This is an LED fixture so it does not contain light bulbs. Instead it has LED diodes. They are not replaceable.

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LF1086-BR4-32LF2: Portal 32-in Oval LED Linear Flush Mount - Bronze
Is it possible to get this light with 2700K coloring (soft white)?

This fixture has light output of 2760 lumens with a 4000K color temperature that casts a bright white light, but it is dimmable between 15% to 100% brightness and compatible with most triac wall dimmers to create the ambience lighting needs. 

This fixture is dimmable by triac dimmers and is not compatible with 0-10V dimming systems. Dimmers tested to be compatible with this fixture are the Lutron: Diva® C•L™: DVWCL-153PH, Lumea® C•L™: LGCL-153PLH, and Toggler® C•L™: TGCL-153PH. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)

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LF1086-BR4-48LF5: Portal 48-in LED Linear Flush Mount - Bronze
We got our light (LF1086-BR4-48LF5) a little over 4 years ago at Lowe's. Its bright in our kitchen and we love it, but today one of the LED strips started blinking. Who can I call to order a replacement LED strip? I do not have the receipt from Lowe's, so I know warranty is out of the question. But I figured we could afford replacing the LED strip.

Please reach out to customer service Monday through Friday 8:30 am to 5:00 pm CST at 1-800-291-8838. We can assist with a warranty claim.

Can the bulbs be replaced?

No. This is an LED fixture so there are no light bulbs to replace. There are LED diodes, and the LED strip itself cannot be replaced.

Can lighting strips be changed out?

No. The LED strips cannot be replaced like a traditional light bulb.

Same problem, no receipt and only had it for a year. I'm comfortable with a soldering iron and unscrewing a strip. I'd like a new lighting strip; who manufactures them? I just want to find a matching LED strip of the same color temperature and works with the same 36W dimmable Keystone transformer.

Unfortunately the strips themselves are not replacable. The fixture would need to be replaced. Please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

One of the LED strips started blinking, we don't have receipt. Would this still be covered under factory warranty if we can provide the unit number? Would think that the LED lights would have a longer life than 2 to 3 years.

Please reach out to customer service at 1-800-291-8838 for warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I too have a failed led strip. Lamp is less than 2 years old I need a replacement strip. Please let me know where I can get one. If not I will replace lamp with another brand. Not happy with such short life of this product.

Please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am t0 5:00 pm CST.

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LF1086-NK7-32LF2: Portal 32-in Oval LED Linear Flush Mount - Satin Nickel
I want to sign up for the 10-year warranty for this product that I purchased today.

We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

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LF1086-NK7-48LF5: Portal 48-in LED Linear Flush Mount Light - Satin Nickel
When installing, my diffuser has white paper lining the inside. Is that meant to stay in, or be removed?

Please remove. That is just for protection during shipping.

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LF1087-NK7-48LF5: Carlyle 48-in LED Linear Flush Mount - Nickel
We installed this 2 weeks ago. Today only half lit up. Can this be fixed without taking the entire light down again? It was the last one at our Lowe’s, so returning isn’t an option.

First thing you want to do is make sure all your connections are tight and that none of the wires are loose. If everything is tightly connected, and you are still experiencing issues, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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LF1088-BR4-32LF2: Tanner 32-in LED Linear Flush Mount - Bronze
Is the diffuser plastic?

The diffuser is PMMA.

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LF1088-NK7-32LF2: Tanner 32-in LED Linear Flush Mount - Nickel
Just need plastic cover. Can you give me price on that please?

The replacement diffuser for this fixture, model #ZD-LF1088L32-WHG, can be purchased through our retailer Green Electrical Supply. They will provide you with pricing.

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LF1088-NSM-16LF1: Jordan 17-in Round LED Flush Mount - Satin Nickel
While installing the light, I broke the glass. Can I purchase a replacement glass?

Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser). If you see a label on your fixture with our name and Model#LF1088-NSM-16LF1-G, then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers look alike fixtures. If you verified you definitely have our fixture, the diffuser can be special ordered at Green Electrical Supply:

www.greenelectricalsupply.com or call 248-276-9640.
Part #ZD-LF1088L16-WHG Diffuser for Fixture Model #LF1088-NSM-16LF1-G  

Special orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned. Note that Fedex home delivery is Tuesday through Saturday.

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im_lf1088-nsm-32lf2-g_jordan_1000.jpg
LF1088-NSM-32LF2: Jordan 32-in Oval LED Flush Mount - Satin Nickel
Are there replacement bulbs available?

This is an LED fixture so it does not have traditional light bulbs, but LED diodes. The LED strip cannot be replaced.

Parts list?

Please click on the instruction sheet under "Downloads" on the product page of the website for the parts list.

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LF1089-PEW-52LF4: Tacoma 52-in White LED Flat Panel Ceiling Light with Pewter Frame
Can I purchase just the LED replacement part or does it come as one complete set? Model # lf1089-pew-52lf4 tacoma 52 in led flush mount pewter. Had it for 3 years and now it's not working.

The LEDs are not replaceable/repairable. Please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Need transformers

Keystone driver/transformer should be available. KTLD-50-1-1800-FDIM/AF7, greenelectricalsupply.com in Michigan. 248-276-9640

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LF1130-BR4-48LF4: Vista 48-in x 10-in LED Linear Flush Mount - Light Bronze
When I wired the product, Vista LED Model # LF1130-BR4-48LF4, the light will not turn off at the switch. The previous light was able to be turned off with the switch. The directions provided indicate the unit has two wires, both black and white, that lead into the connector where I would wire my black and white wire. The unit that I purchased the connector has only one black wire and one white wire. What is the reason why the light switch will not work with your light that I purchased?

The two back and two white wires in the instruction picture are probably from the previous generation of fixture that had 2 smaller drivers in it.  It has been changed to 1 larger driver so there will now be only 1 set of black and white wires from the fixture. 

Per engineering, it sounds like a pilot error. It appears you may not have closed the loop on the switch leads. A single pole switch has two leads, 1 in, 1 out, 1 to the switch, and 1 to the fixture.

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LF1130-NK7-48LF4: Vista 48-in x 10-in LED Linear Flush Mount - Painted Nickel
Where can I purchase a new ballast for this model? The ballast in the one I have in my home has gone out.

Unfortunately the ballast itself is not a replaceable part. If you'd like to reach out to customer service at 1-800-291-8838 we can check on warranty for you. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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LF1131-BR4-48LF2: Vista 48-in x 7.5-in LED Linear Flush Mount - Light Bronze
How to remove end caps?

The end caps on this fixture are affixed in the factory and cannot be removed. If you need to remove the diffuser, gently push up in the center and slide to one end. The diffuser will pop out.

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LF1168-NK7-48LF4: Manhattan 48-in LED Linear Flush Mount - Brushed Nickel
I have two of these in my closet and one quite working after just two months. Can the lighting strips be replaced or does the entire light have to be replaced?

Unfortunately because this fixture is integrated LED, the LEDs themselves cannot be replaced. We would have to replace the entire fixture. Please reach out to customer service at 1-800-291-8838 for possible warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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LF1179-BRN-48LF5: Homebridge 47.25-in LED Linear Flush Mount - Salvaged Oak
Where I can find the wood frame?

The wood frame for this fixture is not sold separately. If your frame was missing or damaged, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Where can I buy the frame and lens?

You should be able to order the replacement lens through Menards. Item #ZD-LF1179F48-WHG.

Is the LED light replaceable?

LED diodes are not replaceable like a traditional light bulb. They are integrated strips of LED diodes.

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LF1179-GY5-48LF5: Homebridge 47.25-in LED Linear Flush Mount - Weathered Grey
Is it possible to just buy the diffuser for this?

Yes.

Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser). If you see a label on your fixture with our name and Model# LF1179-GY5-48LF5-G then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers look alike fixtures. IF you verified you definitely have our fixture the diffuser can be special ordered at Green Electrical Supply:

www.greenelectricalsupply.com or call 248-276-9640.
Part # ZD-LF1179F48-WHG Diffuser for Fixture Model #LF1179-GY5-48LF5-G

Special orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned. Note that Fedex home delivery is Tuesday through Saturday.

Have two of these lights and cannot get programmed. Light flashes fast only can’t get it to flash slow. Won’t go into next step of program.

Please confirm this is the correct fixture? This is not a smart panel.

For our smart panels:

  • Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider.
  • If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz.
  • The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to.
  • You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds.
  • You can also use the auto scan feature to see if the fixture pops up and pair that way.
  • If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again.
  • If this is tape light, try connecting with the strip unrolled and elevated for first pairing.
  • Try connecting near the router.

Some other things to try:

  1. Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only.
  2. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering.
  3. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied.
    • *A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices.
  • It could be caused by the fact that the install environment lowers the signal strength.
  • When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal
  • If possible, when this issue occurs, please:
    • Take the light off the mounting bracket to get it connected
    • Put the light back on the mounting bracket and see if it can still be controlled.
    • If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again.
    • Please take a screenshot of the device ID/virtual ID and signal strength.
  • Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for.
  • Tap on the three dots in the top right-hand corner.
  • Tap on device information.
  • Tap on the copy next to the Virtual ID.
  • Now the Virtual ID is copied you can send it to the desired party.


Turning the light on via the wall switch:

  1. The interval time of the following actions should be longer than 5 seconds:
    • When the light is on, turn the light off - on - off - on via switch
    • When the light is off, turn the light on - off - on - off - on via switch
  2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.
  3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.
  4. If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.

You can also view our YouTube videos on installation, how to connect, and how to check and perform the firmware update.

Need a diffuser

The replacement diffuser for this fixture can be special ordered through the electrical desk at Menards. Model #ZD-LF1179F48-WHG

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LF1269-MTI-48LFC: Middleton 48-in White LED Flat Panel Ceiling Light with Matte Indigo Frame
I can’t seem to get the light to blink when trying to pair. Any ideas?

This is not a smart light.

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RE1110-WHG-07LF2: 7-in Rechargeable LED Motion-Activated Closet Light - White
How do you remove back for screw-in ceiling installation?

Remove cover by rotating counter-clockwise.

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RE1118-WHG-11LF6: 11-in Rechargeable LED Desk Lamp with Mounting Clip - White
Can you put a new battery in this reading lamp?

The battery is not replaceable. 

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RE1120-SIL-04LF3: 2-Pack 3.8-in Rechargeable LED Motion-Activated Puck Light - Silver
Why does the light flash on and off while in auto mode instead of staying on?

While in auto mode, the fixture should stay on for 20 seconds after motion is detected. If you would like to keep the fixture on contiously, switch it to the on position.

I have the light setting for motion AUTO SHUT OFF but the light just stays ON will not turn off.

If you have the fixture set on "auto," that will turn the fixture on when it is triggered by motion and turn off after 20 seconds. If you have the fixture set on "on," it will stay on until you turn it off. 

I just bought them and not charging, then after I charged it for hours, charge light stayed red and now, it does not work at all unless plugged in.

The fixtures should take about 2.5 hours to fully charges. Once fully charged, the light should turn green. If you've charged over 2.5 hours and the light has not turned green, reach out to customer service at 1-800-291-8838 as fixtures may be defective. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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RE1120-WHG-04LF3: 2-Pack 3.8-in Rechargeable Integrated LED Puck Lights - White
What is the warranty for this product?

This fixture has a 6-year limited warranty.

Do you need to register the product for the warranty?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Do you sell a battery charge for this light?

Unfortunately, the charging cord and adapter are not sold separately. But this uses a universal micro USB and wall adapter that can be purchased nearly anywhere.

Can the battery be replaced after recharging dies? Says must plug-in when battery is depleted.

The battery cannot be replaced. Once the battery is depleted and can no longer take a charge, it can be used as a plug-in fixture.

Is it possible to get another charger for the 50 lumen 3.8 in Rechargeable LED Motion Puck?

The charging cord and wall adapter are not sold separately, but it is a universal micro USB cord. It is available for purchase at most retailers.

Light won't go out.

Do you have the fixtures on auto mode, or on? If in auto, are they installed near anything reflective or anything that produces heat?

Why is my light flickering after it is fully charged? I have only been using it in my closet for a couple months.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do I know when it needs to be charged?

Your fixture will start to go dim or the red indicator light will go on, letting you know it is time to charge.

Why won’t the battery charge?

We recommend trying alternate USB charging cords, wall adapters, and outlets to rule out defective parts. If they still aren't charging, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.
We are available Monday through Friday 8:30 am to 5:00 pm CST.

Light will not accept charger. Any ideas how to fix it? Was working fine until now.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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RE1122-SIL-12LF0: 12-in Rechargeable LED Motion-Activated Light Bar - Silver
Have this strip light, bought in Oct 2020. It has been working great but now the charging port won’t work to recharge light. Unfortunately I do not have my receipt from Lowe’s any longer. Would this be covered under warranty? I love this light. I have 3 others just like it.

This is something that would be covered under warranty. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do you remove from wall to recharge? Do you do it with by removing from command strip?

This fixture should have included velcro command strips so you can just take the fixture down and put it back up after charging.

Battery is no longer holding charge. How do I get a replacement battery?

The battery is not replaceable. This fixture can be used as a plug in, or if within warranty period, can be replaced under warranty. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Purchased 5. Two of them turn on with auto mode when no motion in room. Suggestions?

The PIR sensor on our fixture is quite sensitive. The fixture can be triggered by reflective surfaces and anything that produces heat as well as small animals. We recommend putting the fixture in wave-by mode as opposed to walk-by to cut down on triggers.

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RE1122-WHG-12LF0: 12-in Rechargeable Integrated LED Light Bar - White
Where is the wave mode?

If the fixture is in auto mode, the sensor will pick up motion and activate the light. The sensor is the round piece on the fixture.

Can these lights be mounted vertically (on back of a door) and still work?

Yes. This is not direct wired so you can install it just about anywhere. You may get a lot of triggers if in auto mode on the back of a door though.

Does the red charging light turn green when fully charged?

Yes. The light will turn green when the fixture is fully charged.

It says 2 modes: wave mode and walk-by mode. Walk by mode is too sensitive for me. How do we do only wave mode?

For walk-by mode, mount the fixture with the motion sensor facing away from the wall. For wave mode, mount the fixture with the motion sensor facing toward the wall.

The description says there is walk-by mode or wave mode. How do you change between the two settings? I see the sensor, but there is nothing that states how to make it either "walk-by" or "wave" mode.

For walk-by activation, mount with the sensor facing away from the wall. For wave activation, mount with the sensor facing toward the wall.

What is the warranty? Mine are brand new and will not hold the charge. The light stays on for 30 minutes on a full charge.

This fixture has a 6-year limited warranty. Please reach out to customer service at 1-800-291-8838 to file a warranty claim. We are available Monday through Friday 8:30 am to 5:00 pm CST.

What is the temperature operating range? Looking to place inside a shed in the backyard.

These lights are not recommended for outdoor use.

Light will not shut off on auto.

Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

What USB wall chargers can be used to charge battery?

This fixture charges with a micro USB cord.

It comes with a micro USB cord. What 120V adapter can be used to charge the fixture. Is the recharging done in place or can the fixture be easily removed to charge it and then reinstall?

This fixture charges with the micro USB cord that can be plugged into a compatible wall adapter. The fixture includes velcro command strips for easy removal for charging.

The light is not to be plugged in after fully charged, but the light can also be plugged in for continuous use? What's the difference? If it's plugged in continuously, won't it still be plugged in past the fully charged status?

Once the battery is depleted and can no longer be charged, this can be used as a plug-in fixture.

Does it matter if its on auto, on off to recharge it?

It does not matter, but we recommend having the fixture on off when recharging.

Can I use my iPad charger to charge the light?

As long as it is a compatible micro USB charger, yes.

Can this be used as a plant grow light?

We do not recommend this for a grow light. Please check out UC1272-WHG-24LF0.

How long does it take to charge?

The fixture, if the battery is completely drained, takes 4.5 hours to charge. Light will turn green once charged.

Can’t get the remote to work. Suggestions?

We do not show that this model comes with a remote. 

Can the rechargeable battery be replaced when it will no longer hold a charge?

The battery cannot be replaced. Once the life of the battery is depleted, it can be used as a plug-in fixture.

I need a new micro USB cord for this lighting. Where can I find one?

This is a universal micro USB cord and can be purchased nearly anywhere. 

Would it be ok to put it in the garage?

This fixture is recommended for indoor use. It really depends on how cold/hot the interior of your garage gets. Extreme cold or heat may affect the fixture and its operation.

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RE1146-SIL-07LF3: 2-Pack 7-in Rechargeable LED Motion-Activated Closet Light - Silver
Can this light be used WITHOUT the motion sensor? Just turned on and off manually, easily?

Unfortunately, no. This fixture is only activated by motion.

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RE1146-WHG-07LF3: 2-Pack 7-in Rechargeable LED Motion-Activated Closet Light - White
I would like to order these lights for my indoor steps. Can these lights be used on indoor steps?

Yes, they can be used on your steps.

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RE1250-SIL-12LF0-G: 2-Pack 12-in Rechargeable Color-Changing Under Cabinet LED Lights - Silver
We have one set on auto in a closet with louvred doors. Several times a night the light just comes on. Why would this happen?

The sensor on this fixture is very senstive. If you have anything reflective or heat producing near the fixture, it can set it off. We recommend turning the fixture around so the sensor is facing away from the entrance and toward the wall.

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RE1252-WHG-04LF3: 2-Pack 3.8-in Rechargeable USB Lighting Motion-Activated Magnetic Pucks - White
My light quit working. Tried charging it and it still does not come on. I haven't had them very long. About 3 months. What is wrong with them?

Please reach out to customer service at 1-800-291-8838 for troubleshooting and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

These lights come on even in the daylight. Is that normal? I was expecting they would stay off if external light was present.

These lights do not have a built-in dusk to dawn sensor. They will activate with motion in daylight as well as at night.

Can I use these lights as grow lights? Are they high enough in lumens?

We do not recommend using these lights as grow lights. You can view our collection of grow lights here.

Wave mode setting

Walk by setting is the sensor facing outward. Wave by setting is the sensor facing inward.

Do they come in black?

This fixture only comes in white.

According to the 5th bullet pt. of your description, it states "Full charge indicator and built-in battery saver light only turns on when it is dark and motion is detected." This implies they will not turn on during daylight. However, your reply to a question above says... "These lights do not have a built-in dusk to dawn sensor. They will activate with motion in daylight as well as at night." Both can't be true, so which is it?

This fixture activates in daylight. 

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SC1127-NK7-11LF0: Legacy 11-in LED Indoor Wall Sconce - Nickel
Is the LED replaceable?

No, LEDs are not replaceable like a traditional light bulb.

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SE1038-WH3-01LF0: 2-Head LED Dusk to Dawn or Switch-Controlled Security Flood Light - White
Can you wire multiple lights to one switch?

With LED technology, wiring more than one (1) fixture on a circuit that was done as a series circuit, causes the second fixture not to get the full 120V voltage, and as a result, can cause it to malfunction. This is because the drivers used to power up the LEDs require the full 120V to operate properly. The fixtures need to be wired in parallel.

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SE1039-TBZ-02LF0: 180-Degree Basic 2-Head LED Motion-Activated Direct Wire Security Flood Light - Bronze
How do you manually override the timer on the motion sensor?

Once the fixture has been tested for proper operation and sensitivity, rotate the rotary knob on the TIMER control to the “TIMER” area. The “TIMER” position allows the fixture to go into AUTO motion sensor mode. Rotating the knob clockwise increases the duration of light up to 5 minutes once motion is detected. Rotating the knob counterclockwise decreases the duration of light down to 10 seconds once motion is detected. It may be necessary to adjust the “TIMER” knob several times until the desired length of time is determined.

To control the security light from inside the home, activate manual “ON” mode by toggling the wall light switch OFF and ON within 2 seconds. The security light will turn on and stay on for approximately 8 hours, or until the dusk-to-dawn sensor detects light in the morning. Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the AUTO motion sensor mode.

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SE1039-WH3-02LF0: 180-Degree Basic 2-Head LED Motion-Activated Direct Wire Security Flood Light - White
Are your products made in USA? If not, where?

Good Earth fixtures are manufactured in China, in our factories that only employ legal/of age workers in a safe working environment.

What does three-hour setting mean?

The three-hour setting will keep the fixture on a low beam at dusk for three hours. It will jump to high beam once motion is detected.

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SE1084-BP2-02LF0: 240-Degree 2-Head DownFire™ LED Motion-Activated Dusk to Dawn Security Flood Light - Bronze
We just bought and installed this light. It won't shut off after the 5 minutes we set it for. What's wrong?

Please keep in mind, it can take anywhere from 24 to 48 hours for the fixture to set. It is in "learning mode" during this time. If you are still experiencing issues after 24-48 hours, the fixture may need to be reset. To reset the fixture, turn the power off, put it into test mode, trigger it in test mode, take it out of test mode, and put in your settings. Give it another 24-48 hours to set and it should operate as it should. If you need assistance, reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do we set the light to turn on as a motion detector?

This fixture should alway activate when triggered by motion. However, if you have the dusk to dawn selected on the back of the fixture, the fixture will stay on from dusk to dawn at low beam and jump to high beam once activated. If you do not want that feature, make sure that is "off."

I've had this for a couple of years now and it doesn't come on anymore. Is there anything I can do or is it just trash like all if the other security lights I had?

You can try resetting the fixture by following the instructions below. If you are still experiencing issues after the reset, please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • SOLUTION: It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire then the problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • SOLUTION: If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, then the motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Then the light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.

 

  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.

 

  • Cold start up? Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.

 

  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
I had to eve mount my new unit. But I'm having trouble orienting the lights in their correct position. I'm also not sure about the sensors position since the controls are on top now, and the owners pamphlet says the controls must remain on the bottom.

Please view our eave mount installation video on YouTube as it may assist with your application. If you require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Where do I need to go to be able to download the user manual for my 240 degree downfiring dual head motion sensor light? I believe that the model number # SE1084-BP2-02LF0-G.

The instruction sheet is located under "Downloads" on the product page.

View all
im_se1084-wh3-02lf0-g_1000.jpg
SE1084-WH3-02LF0: 240-Degree 2-Head DownFire™ LED Motion-Activated Dusk to Dawn Security Flood Light - White
Question on a recent install - model SE1084-WH3-02LF0. It operated correctly for several weeks, but now the light stays on constantly when there is low light conditions. There is a red blinking light on the sensor that stops blinking when I adjust the range to zero and then starts to blink again as soon as the dial moves from the zero position. Is this a defective condition? Do you have any other troubleshooting advice? There is very limited troubleshooting resources included in the product packaging or on this website.

It is possible that the fixture just needs to be reset. Please contact customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Why are both lights blinking?

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • SOLUTION: It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire then the problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • SOLUTION: If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, then the motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Then the light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.

 

  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.

 

  • Cold start up? Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.

 

  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
My fixture is dim and the red light is on as well. I thought maybe the bulb needs to be replaced. The building was built in 2018. What kind of bulb do I need to replace it? I can’t seem to find that info.

Unfortunately, you cannot replace the LEDs.

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test resultsthe the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, thethey will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire thethe problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, thethe motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Thethe light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.
  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.
  • Cold start up? 
  • Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.
  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
Light won’t turn off in any mode selections.

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • SOLUTION: It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire then the problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • SOLUTION: If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, then the motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Then the light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.

 

  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.

 

  • Cold start up? Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.

 

  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
I recently installed this fixture to use as a motion detector security light only. I have the unit set on OFF, the sensitivity at MAX but the light doesn't turn off in the morning. What do I do?

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire then the problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, then the motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Then the light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.
  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.
  • Cold start up? 
  • Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.
  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
I have installed this unit and worked fine until a day ago. Now the light are barely glowing and the unit is only about 2 years old. Should the unit still be under warranty? If so, how do I go about obtaining a replacement?

Please reach out to customer service at 1-800-291-8838 to inquire about warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Installed fixture light stays on all the time. Why?

Is the fixture staying on in daylight as well as all night? If so, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

If it is staying on all night, you may have the dusk to dawn (area light) setting on. This will keep the fixture on between dusk and dawn at a low beam and will jump to high beam if triggered by motion. This is the third setting on the fixture. It is either off, 3 hours, 5 hours, or dusk to dawn. If it is on, turn it off.

 

Used for less than a year. Light it 12 feet off the ground and range is set to 5 feet but it will still randomly activate. Not sure what else to do.

Please reach out to customer service at 1-800-291-8838 for troubleshooting assistance or check out our YouTube channel for troubleshooting/installation videos. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Why is the motion sensor head blinking red and no lights coming on?

The sensor blinks red when it detects motion. If the lights aren't coming on between dusk and dawn, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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se1092-bp2-00lf0-g.jpg
SE1092-BP2-00LF0: 2-Head LED Switch-Controlled Security Flood Light - Bronze
How do I get my lights replaced that I bought from Lowe's?

If passed the stores return/exchange policy period, please contact our Customer Service with a copy of your purchase receipt and warranty page of your instruction sheet.

 
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se1092-wh3-00lf0-g_1000.jpg
SE1092-WH3-00LF0: 2-Head LED Switch-Controlled Security Flood Light - White
Can you mount under eve?

Yes this fixture can be eave mounted. The canopy would sit flush against the eave with the light heads pointing downwards. Eave mounting image is also on the box. 

Why does sensor work only on one side and the middle but not the other side? Can you test unit twice without harming it because I did.

You will not harm the fixture by testing it twice. Please reach out to customer service if you are stille experiencing an issue with your sensor. 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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se1093-bp2-01lf0-g.jpg
SE1093-BP2-01LF0: 2-Head LED Dusk to Dawn Security Flood Light - Bronze
Replacement power supply for SE1093-BP2-01LF0-G? Seems it got wet and no longer works but LED lights will work.

We are so sorry to disappoint you, but unfortunately that is not a replaceable part. 

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se1094_bp2-00lf0-g_alt_view_2000.jpg
SE1094-BP2-00LF0: Commercial LED Switch-Controlled Security Flood Light - Bronze
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im_se1095-bp2_back_f_1000x1000.jpg
SE1095-BP2-02LF0: 240-Degree 3-Head LED Motion-Activated Dusk to Dawn Security Flood Light - Bronze
Can't get the manual override mode to work. Override directions in the literature does not work.

You should be able to switch the fixture to manual override by flipping the switch off-on-off-on within two seconds. If this is not working for you, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

View all
im_se1095-wh3-02lf0-g_1000_1__1.jpg
SE1095-WH3-02LF0: 240-Degree 3-Head LED Motion-Activated Dusk to Dawn Security Flood Light - White
How do you turn on low beam? We installed yesterday and the high beam is very bright.

If the fixture is on the dusk to dawn setting, or the 3 or 5 hour setting. The fixture will stay on at a low beam for the selected amount of time, and will jump to high beam once the fixture is triggered by motion.

Can this be eave mounted? Visually it doesn't seem so.

Yes, this fixture can be eave mounted. The canopy will sit tightly against the eave, the motion sensor would sit above the light heads with the light heads facing downward. Installation image is also on the box.

Instructions unclear. I was told before purchase that unit can operate with no low beam or other "constant" light at night and still be motion activated to bright light. Is this correct and if so, how do I configure settings?

That is correct. The last setting on the fixture (off, 3hrs, 5hrs, dusk to dawn) that needs to be selected as "off" if you do not want the fixture on at low beam during dusk to dawn.

Because the light keeps on constantly and does not turn off, I have made all the settings and it remains the same.

Please reach out to customer service at 1-800-291-8838 for technial support assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I have the light set for dusk to dawn. The light seems to stay on during some cloudy days and doesn't turn off. Should I raise the motion sensor up more to the sky?

The dusk to dawn setting on your fixture keeps the light on from dusk to dawn. If it is a cloudy or dark day that can trick the fixture into thinking it is dusk and the fixture will stay on. If you would like the fixture to operate strictly as a motion light, you can turn that setting off. Or it can go on at dusk for three of five hours.

Can this be operated such that lights can be turned on manually and left on for a period of time, effectively overriding the motion sensor for that period of time?

If wired to a wall switch, you can control the fixture via the wall switch by using manual override. To switch over to manual mode, switch the power off-on-off-on within two seconds.

I have had this light up for about 8 months now and it is currently just flashing red and not coming on. Any idea how to fix this issue?

Please reach out to customer service at 1-800-291-8838 for troubleshooting assistance and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Is the motion sensing and dusk to two separate features? Can we have the light activated by motion only during dusk to dawn when it's dark, but not during the day when it's bright? Which model of yours can do that?

This fixture will only activate with motion at night. It will not activate in daylight due to the built in dusk to dawn sensor.

This fixture also has a dusk to dawn feature. That is our low beam area light. That feature will keep the fixture on at a low beam from dusk to down and once triggered by motion will jump to high beam. It can be set to off, 3 hours, 5 hours, or dusk to dawn. 

If you want this to operate strictly with motion, make sure that setting is "off."

How do you go from manual override back to motion-activated dusk to dawn?

To immediately switch out of manual mode: switch the power off-on-off-on within 2 seconds. The internal dusk to dawn sensor will also cancel out manual mode when the fixture detects light the following morning.

Covered my three model # SE1095-WH3-02LF eave-mounted floodlights with 2-1/2 gallon plastic Ziploc bags duct-taped to the eaves where mounted prior to a contractor pressure washing my house. After pressure washing, I climbed ladder and removed bags, which seemed to have kept all but a couple drops out of the bags. Turned power back on. Two of the three seemed to work normally and came on at dusk. Today I climbed ladder and fiddled with the one that didn't come on. I tried "test" mode and it seemed to work. Tonight it came on at dusk like it was supposed to. Praise the Lord. BUT, one of the other ones which came on the first night is now not coming on at dusk. What is going on? Dusk-to-dawn feature is not coming on at all. What could be wrong?

Please try resetting/rebooting the fixture.

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test resultsthe the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, thethey will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire thethe problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, thethe motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Thethe light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.
  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.
  • Cold start up? Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.
  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
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SE1097-BP2-02LF0: 180-Degree 2-Head LED Motion-Activated Direct Wire Security Flood Light - Bronze
Where do I get replacement bulbs, and size?

This is an LED fixture so the bulbs themselves are not replaceable. If the fixture is defective, we would typically replace the fixture itself.

Where can I buy a hardware kit for model # SE1097?

Unfortunately, we do not sell parts/accessories separately, but please reach out to customer service at 1-800-291-8838 as we may be able to assist. We are available Monday though Friday 8:30 am to 5:00 pm CST.

SE1097-BP2-02LF0-G was flashing at night for some reason, had to turn it off, the red LED in the sensor was also flashing at times. I have two units but just one with issues, both are about a month old now.

Please reach out to customer service at 1-800-291-8838 for warranty and troubleshooting information. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Why is my light staying on all the time?

We would need more information about your installation to properly assist. Please reach out to customer service at 1-800-291-8838 for technical support or possible warranty replacement. We are available Monday through Friday 8:30 am to 5:00  pm CST.

My unit is out of warranty. Will not work. I put a different light up and it works. Can I get a replacement part # LD007-PSL08?

I am not pulling up anything in my system with that part #. 

Can I buy the LED driver for this light, cat. no.ktld-25-1p-800-aq5 /a ?

I do not show that this driver is available separately.

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SE1097-WH3-02LF0: 180-Degree 2-Head LED Motion-Activated Direct Wire Security Flood Light - White
Both of my lights went and stay very dim. I tried the test mode but no more full light emits from the unit. Ideas?

Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How can I replace a fixture?

Please reach out to customer service at 1-800-291-8838 for warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

How do I wire it together?

If the installation instructions are not clear, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

My light cycles on and off repeatedly. I've tried many settings to remedy with no fix.

It is possible that your fixture needs a full reset. Please contact customer service at 1-800-291-8838 for reset instructions. We are available Monday through Friday 8:30 am to 5:00 pm CST.

The lights go on in test mode for the 20 seconds as described in the manual. However, the motion sensor does not seem to activate at all. Have tried re-setting, re-setting the breaker, setting at different distances. We have done the test as described where lights initially come on for 20 seconds, and have waited 2 minutes for the motion sensor to “warm up” before trying motion test. No luck. Any suggestions would be great.

Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I have two units on the same switch. One seems to be in manual and one is in automatic. How do I sync them up?

You cannot wire two LED fixtures on the same electrical circuit in a series. The fixtures need to be wired parallel. 

With LED technology, wiring more than one (1) fixture on a circuit that was done as a series circuit, causes the second fixture not to get the full 120V voltage, and as a result, can cause it to malfunction. This is because the drivers used to power up the LED’s require the full 120V to operate properly.

 

I have it wired correctly and it works except for the dusk to dawn setting. I have to toggle the switch for 2 seconds each night. Is there a setting that that allows the dusk to dawn option to come on each night by itself?

This fixture does not have a dusk to dawn setting. Our SE1084-WH3-02LF0 and SE1095-WH3-02LF0 have that option.

How do you do a manual override?

SETTING THE LIGHT MANUAL OVERRIDE:

If the security light has been turned off at the switch, turn it on for 60 seconds to allow the (PIR) sensor time to warm up prior to initiating the manual override sequence. To switch over to manual mode, switch the power OFF-ON-OFF-ON within 2 seconds. There are 2 ways to return to sensor control:

  1. To immediately switch out of manual mode, repeat the manual mode sequence of power OFF-ON-OFF-ON within 2 seconds. This will cancel out manual mode.
  2. The security light will remain on until the internal dusk-to-dawn sensor detects the next dusk-dawn cycle. Once light is detected, it will allow the motion sensor to return to controlling the fixture the next day.
After installation we tested with movement at dusk, they came on, however did not shut off. I adjusted timer to 3 min. And reduced distance to 10 feet and they still did not shut off after the time set. Am I overlooking anything?

Please reach out to customer service for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST at 1-800-291-8838.

My light has water in both light cases and we bought it 3 years ago from Lowe's and they will not take it back.

Please reach out to customer service at 1-800-291-8838 for warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Flashing red sensor and lights will not turn on anymore. They have been up less than one year.

Please reach out to customer service for technical support at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Light comes on and stays on. Doesn’t shut off. We bought it 3 years ago.

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • SOLUTION: It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire then the problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • SOLUTION: If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, then the motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Then the light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.

 

  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.

 

  • Cold start up? Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.

 

  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
Can I get a softer LED bulb?

LEDs are not replaceable like a traditional light bulb.

My box of SE1097-WH3-02LF0-G from Lowe's says "Light only turns on during night time hours when motion is detected." Is that right? I saw you answered the other question saying there's no D-D feature on this model. If so then the box is misleading. Which model does that to only activate light by motion at night when dark?

That is correct. This fixture will only activate with motion at night. It will not activate in daylight due to the built in dusk to dawn sensor.

We have two fixtures that have a dusk to dawn feature. That is our low beam area light. that feature will keep the fixture on at a low beam from dusk to down and once triggered by motion will jump to high beam. It can be set to off, 3 hours, 5 hours, or dusk to dawn. 

This fixture does not have that feature.

Is there a height restriction? I am wanting to place these in the peak of our gable, approximately 20-30 feet above the ground. Is this too high?

We recommend installing no more than 15-16 feet above ground for best results.

Motion detector is too sensitive. Light turns on by cat or raccoon. Is this normal? Is there a way to adjust sensitivity?

This fixture has a 180-degree adjustable passive infrared sensor (PIR) that detects motion up to 70 feet away. Because it uses infrared, it is detecting changes in temperature so it is normal that it would be triggered by small animals.

Rotate the DISTANCE control knob anywhere from “10 ft” to MAX. (70 feet). When the DISTANCE control knob is turned to “10 ft”, the detection zone is very tight and compact, causing the detection sensitivity to be very high. The reverse is true; when the DISTANCE control knob is turned to “MAX,” it increases the detection zone exponentially.

How do I register a se1097-wh3-02lf0-g for warranty?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Can I get the part of the light that has the controls on it?

That part is not available separately. 

Can you make the light stay on for several hours?

The only way to do this would be putting the fixture in manual mode. The fixture will not operate in daylight.

SETTING THE LIGHT MANUAL OVERRIDE:

If the security light has been turned off at the switch, turn it on for 60 seconds to
allow the (PIR) sensor time to warm up prior to initiating the manual override sequence.
To switch over to manual mode, switch the power OFF-ON-OFF-ON within 2 seconds.
There are 2 ways to return to sensor control:

  1. To immediately switch out of manual mode, repeat the manual mode sequence of
    power OFF-ON-OFF-ON within 2 seconds. This will cancel out manual mode.
  2. The security light will remain on until the internal dusk-to-dawn sensor detects
    the next dusk-dawn cycle. Once light is detected, it will allow the motion sensor to
    return to controlling the fixture the next day.
How do you replace a lamp if it goes out?

If the fixture fails within the warranty period, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Sensor is not detecting 180; it is much more narrow. It is mounted at a 8 foot height — would that be part of the problem? Also, red blinking light inside is off to the left; is that the normal position for it?

This fixture is okay to be installed 8 feet high. We recommend checking out our security light videos on YouTube created by our engineer for tips on installation and troubleshooting.

Please reach out to customer service at 1-800-291-8838 if you have any additional questions. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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im_se1163-bp2-00lf0-g-side_fl_10001_1.jpg
SE1163-BP2-00LF0: 3-Head LED Switch-Controlled Security Flood Light - Bronze
I lost the mounting bracket and the screw. Can I order new ones?

Unfortunately, we do not sell directly to the public, but please reach out to customer service at 1-800-291-8838 as we may be able to assist. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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se1163-wh3-top-step_f_1000.jpg
SE1163-WH3-00LF0: 3-Head LED Switch-Controlled Security Flood Light - White
Where can I buy the missing mounting bracket?

We do not sell the parts separately. Please reach out to customer service at 1-800-291-8838 for parts assistance.

Does this fixture come in other finishes?

This fixture is available in white or bronze.

Model: SE1163-WH3-00LF0 (white)
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SE1216-BRS-02LF4: 180-Degree 2-Head LED Motion-Activated Battery-Operated Security Flood Light - Bronze
I lost the mounting plate. Can I buy a replacement?

Please reach out to customer service at 1-800-291-8838 for replacement parts/hardware. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I just bought and installed Model SE1216-BRS-02LF4-G. Easy to install and gives good light for our need. We installed it in a part of our backyard not covered by the normal direct wired spotlights. We hoped that it would help when my wife takes our small dog to the backyard for his evening "constitutional." Unfortunately, the light goes off fairly quickly after coming on. This gives my wife good light and then very sudden darkness. Is there a way to lengthen the time interval (the timer) so that it stays on for several minutes? If not, I will need to take the product back to Lowe's.

We are so sorry to disappoint you, but unfortunately, this fixture has a fixed timer that turns the fixture off after 15 seconds. You may want to look at our switch-controlled fixtures.

Does the motion detect movement of tree branches blowing in the wind?

No. The fixture actually detects motion with a PIR sensor. Which is infrared. It detects changes in air temperature. It will pick up things like small animals, human beings, cars, etc.

How do you adjust the sensor part? My daughter is too short for it to notice her.

Unfortunately the sensor itself is not adjustable. The fixture provides 180-degree coverage and detects motion up to 40 ft away. The light provides 24 ft of coverage side to side and outward. 

I just bought this product from Walmart and it did not come with the mounting plate. How would I go about getting one of those for this product?

Are you referring to the mounting base? If so, that is not a part that is available separately and comes attached from the factory. We also do not retail this at Walmart. Please double check where you purchased this from and reach out to them for an exchange.

Light installed about 8 feet off the ground. When I checked it to see if it's detecting movement, it seems only to light up when in front of or 3 feet to the left or right. Is it mounted too high?

Fixture should be mounted 8-10 feet high for the fixed PIR to sense motion up to 40 feet away. You can try repositioning the fixture.

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SE1249-BP2-02LF7: Hyper Bright LED CCT High Lumen Motion-Activated Flood Light with Timer - Bronze
Can this be used as a dusk to dawn light? I want to replace my light pole light.

This fixture has a switch control option that allows you to operate it via a wall switch, but no setting to keep the fixture on from dusk to dawn.

I have the light set to be controlled via a switch. I adjusted the light from the default to warm white. When the light is shut off and turned back on the light setting changes back to default, daylight. Is there a way to retain the setting changes?

Unfortunately, controlling the fixture via the switch cuts the power on and off to the fixture. Therefore, it will always default back to the 5000K color temperature.

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se1249-wh3-02lf7-g-03.jpg
SE1249-WH3-02LF7: Hyper Bright LED CCT High Lumen Motion-Activated Flood Light with Timer - White
How do I sign up for the 10-year warranty on my items?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

How do I keep it from reverting back to default settings? Every time I turn it on I have to get back on my ladder and press the buttons on the back to change the lighting.

Unfortunately, if you are turning off the fixture at the switch, it is going to revert to the default 5000K.

How do I set this to come on with sensor?

Rotate the MINUTES control knob to MOTION TEST to calibrate the fixture. The light will turn on for approximately 20 seconds. Allow the motion sensor about 2 minutes to warm up prior to
conducting the “walk by test.”

With the control knob set to MOTION TEST, do a “Walk by Test” by walking in front of the motion sensor (figure at right). As movement is detected, the light will activate. Remain still for approximately 5 seconds (when movement is no longer detected), the light will shut off. Resume walking and the light should turn on. Once out of the detection range, the light will shut off and the test is complete.

Rotate the MINUTES control knob away from the MOTION TEST and set between the 1 and 10. Do not rotate the MINUTES control knob back to the TEST area, or to switch control.

Rotate the DISTANCE control knob anywhere from “10 Ft” to MAX (100 ft). When the DISTANCE control knob is turned to “10 Ft”, the detection zone is very tight and compact, causing the detection sensitivity to be very high. The reverse is true; when the DISTANCE control knob is turned to “MAX.” it increases the detection zone exponentially. Perform a “walk by test” by walking across the motion detection field at the approximate distance set on the DISTANCE control knob.

What is the cost to operate this light at 7000 lumens around 12 hours. I just bought three of these for my home.

This is an 80-watt fixture.

Not knowing where you live, and the cost of your local utility charges for electricity, makes pinning this number down accurately somewhat difficult.

However, if we use the average U.S. cost of electricity for 2019 at $0.13 per kilowatt/hour, then the cost of operating this fixture for 12 hours continuously would be approx. $0.12-13. Also, this is the main reason we put the PIR on this fixture because most people do not need the light to be on continuously, and the PIR will only activate the light when needed, thus reducing the electrical costs even more.

I hope this helps.

If I can only mount the light at 7 feet, will that still work okay?

Fixture will still work if installed at 7 feet.

I have mounted the light and have attempted to get the motion sensor to work with no luck. I used the 1 min, 5 min, and 10 min settings. I turned the light off for several minutes between settings and it still does not operate correctly. I changed to different distances and nothing is working. What do I need to do to get it to work as advertised?

SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why?

For best test resultsthe the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode.

So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode.

  • Why doesn't it turn off or light erratically?
    You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings.
    • Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on.
    • It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion.
    • Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again.
      • *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min.

2nd knob: Set your range, "SENSITIVITY."

  • How many feet out will it trigger? Start at Max then bring it in a little for more triggering.

3rd knob: AREA LIGHT SETTING

  • You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright).
    • *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours).
    • *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode.

RESETTING?

  • Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
    reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.

OPERATION OF MANUAL "ON" mode FAQs:

  • *Make sure it came on 2 times in test mode first and select the time.
  • **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.)

OPERATION OF MANUAL "ON" mode:

  • Switch off all the security lights and wait for 10 sec. OFF rest period.
  • Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings.

MULTIPLE FIXTURES ON ONE SWITCH:

  • Switch off all the security lights and wait for 10 sec.
    • *This is to ensure all the lights are completely off and they are all enter into the same state.
  • Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done;
  • After 20 sec., switch off and on again within 1-2 seconds, thethey will all go into the manual "on" mode.

Why doesn't it trigger when I walk straight at it?

  • IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees.
  • RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed)
  • VERTICAL: 30 degrees
  • HORIZONTAL: 80 degrees
  • Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees.
    • *Do not extend further or you will break the moisture seal and the arm at the ball joint.
    • *Weather and or power sprayers can drive the water into the fixture. IP64 rated.

TROUBLESHOOTING GUIDE

  • Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners, or heat pumps).
    • *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it.
    • **The fixture PIR sensor will reset itself in the morning and go back to the original settings.
  • Change the position of the light head, aim light away from the reflecting surfaces.
  • Put a small piece of black electrical tape over the dusk-to-dawn sensor.
  • Relocate the security light to a different location where it no longer causes reflected light.

EXAMPLE #3

  • SE1095-WH3-02LF0-G flashing after it was in test mode. Worked for one week. Why?
  • It was not grounded properly. The ground wire pulled out of the wire nut.
    • *When you secure the ground wire thethe problem goes away. The red eye in the center of the sensor comes on when the sensor is triggered. It is saying "I see you." It will fade away when the light comes on fully.
  • Have you had any extreme weather or power surge during a storm?
  • If yes, you first need to reboot the microprocessor inside the PIR sensor by re-doing the test mode again and reset the setting.

    PROBLEM: You are installing this on an eave right now. It is in test mode. You have not done anything else. Is this defective if it will not shut off? No.
  • Double check if the sensor is angled down away from the house the way that is shown in diagram. 45 degrees max.
  • Is it grounded? You may have not seen this at first, only a black and white wire.

CYCLING ON AND OFF? TROUBLESHOOTING GUIDE

  • Is this installed by a dryer vent or an air conditioning unit?
    • IMPORTANT: If the light is too close to the ground, snow and ice will reflect the light back into the sensor and continually turn it on and off. It will go back to the original settings.
  • I see a red light flashing, thethe motion sensor is not sensing correctly. Why? Where is this red eye?
  • Inside the sensor and it comes on and flashes basically saying that it detects motion and is working. Thethe light stays on full bright for the time that is set.
  • Did you reset the settings? If yes, be patient. The fixture needs to 24 hours for the adjustments to take.
  • Problems sensing small furry animals or dogs? Why?
  • The sensor may not pick up small furry animals all the time because of the low heat signature. Body heat needs to be more to register and trigger the sensor.
  • Cold start up? Good to 20 degrees below zero. At that point it will be slow to come on but it will come on dimly.
  • Can I use it with no motion sensor or dusk-to-dawn sensor? I just want to use the wall switch.
  • It is installed already. A better fixture choice is the switch controlled model 2 light head SE1092-WH3-00LF0. If this is not an option what can I do?
    • Have you considered totally taping off the sensor module? Unfortunately this will cancel out BOTH sensors, and we have not tested this. *Then you turn it on and off by "toggling" the inside wall switch off and then back on again. (Normally the switch is always left "on" so the fixture has electricity.)
    • You will need to manually use the switch and do this every day, and then turn it off in the morning. *IMP. Unfortunately this voids the warranty, because this has not been tested through UL.
  • Best solution would be to purchase a different fixture, or to have the electrician permanently take off the PIR sensor and wire this to a timer.
    • *Wiring schematics is proprietary and not available for this fixture.
  • Too bright. Can I dim the fixture?
  • No. Adjust the sensor angle by aiming the light heads away from the window or the neighbors' house.
    • Apply tinted automotive film to the acrylic lenses.
    • Apply tape across the top half of the lenses, or the side of the lens to help cut the amount of light. You may need to do a combination.
  • Just installed and it does not work. I checked the wiring and there is electricity going to it.
  • Double check the wires in the back and make sure that the bundled together colored wires with the white and black wires have not been undone from the clear crimp-on caps put on at the factory. The single black and white wires with the red quick connector are found tightly tucked in along the rim on the back of the fixture on the opposite side of these wires.
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SH1178-AL3-46LF6: 46-in Motion-Activated Linkable LED Shop Light - Brushed Aluminum
Can you remove the 5" cord and add an 8" or 9" cord?

We do not recommend modifying the fixture in any way. Doing so also voids warranty.

For the 46" LED shop lights with motion sensor, if several lights are linked together does any 1 motion sensor keep all of them lit?

They will all work independently.

What is the time the lights stay on with motion sensor? Is it adjustable?

PIR SETTINGS:
MANUAL: Light stays on continuously. Can be turned off with a wall switch.

AUTO: The light turns on when the motion sensor detects movement. 120-degree sensor detects motion up to 8 ft. Light automatically turns off after 5 minutes with no motion detected.

How do I get a copy of the 5-year limited warranty?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Please let me know if I can be of further assistance.

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SH1187-WHG-46LF2: 46-in Basic LED Pull Chain Shop Light - White
The pull chain broke. How can I fix it?

Please reach out to customer service at 1-800-291-8838 for a replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1010-WH1-24LF5: 24-in Basic LED Linking Plug-in Under Cabinet Light - Gloss White
Amazon shows this as unavailable. Where else can I buy this model?

This fixture is no longer being sold at any of our retailers, but we still have stock and can reach out to one of our smaller retailers to possibly process an order for you. Please reach out to customer service at 1-800-291-8838 extension 230. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1024-WHG-21T51: 21-in T5 Fluorescent Plug-in Under Cabinet Light - White
If the product says "do not install above a sink," and I know someone who installs one above a sink, what's the worst thing that could happen?

It is not recommended as it could damage the fixture. It also voids warranty.

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UC1045-WH1-18T81: 18-in T8 Fluorescent Direct Wire Under Cabinet Light - White
Is this a two-wire white-to-white black-to-black hook up?

Yes. For safety and proper operation, the fixture must be properly grounded. If unfamiliar with the methods of properly grounding the fixture, consult a qualified electrician. A copper ground wire is pre-attached to the fixture.

If the electrical box is made of plastic and/or has a green or bare copper grounding wire inside, the fixture grounding wire and the electrical box ground wire should be connected using one of the wire nuts.

If the fixture is being connected using a flexible whip or NM cable, the fixture grounding wire and the electrical supply ground wire should be connected using one of the wire nuts. Connect the supply leads to the fixture wire leads using the supplied wire nuts. The black leads from the fixture go to the black supply lead and the white leads from the fixture go to the white supply lead. Tighten the wire nuts properly to prevent the wires from coming loose. If unsure of tightness, tape the wire nuts to the wire using electrical tape.

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UC1051-WH2-14LF0: Designer Series 14-in LED Direct Wire or Plug-in Under Cabinet Light - Satin White
Can this unit link to a UC1138 unit?

Yes. These units has the same linking cord and can be linked together.

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UC1052-SGM-30LF0: 30-in Premium Series LED Direct Wire Under Cabinet Light - Silver Metallic
I have bought a 30.125" LED under kitchen counter light from Lowe's. Model # UC1052-xxx-30FLO-X. My electrician is asking what voltage. Is it 120?

Input voltage: 120V, 60Hz, 0.17A max.

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UC1061-WH1-12LF0: 12-in Basic Series LED Direct Wire Under Cabinet Light - Gloss White
Do you sell 6-foot wiring to link to other lights?

This is not a linkable fixture.

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UC1061-WH1-24LF0: 24-in Basic Series LED Direct Wire Under Cabinet Light - Gloss White
Instructions indicate not to install over a sink? We have 4" from sink to where we want to install this light. Is that a concern?

We do not recommend installing this fixture over a sink or stove as it can cause damage to the fixture and voids warranty.

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UC1061-WH1-30LF0: 30-in Basic Series LED Direct Wire Under Cabinet Light - Gloss White
How to install?

If the instructions are not clear and you need assistance with installation, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1071-WH1-24LF0: Slim Edge 24-in LED Linking Plug-in Under Cabinet Light - Gloss White
I need linking cords. Do you sell them for this light? I need 6 feet and 4 feet.

We are so sorry to disappoint you, but linking cords are not sold separately and no longer linking cables are available than the 18" linking cable that comes with the fixture.

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UC1138-WH1-12LF0: 12-in Slim Series Selectable White Color Direct Wire Under Cabinet Light - Gloss White
I need to link several lights that are further apart than the linking cable provided. Are the linking cables available to buy separately, and if so are they available in longer lengths?

Unfortunately the cords are not sold seperately and we do not manufacture longer linking cords than the 18" cord provided.

Do you have 8" or 9" in this series?

The smallest size this fixture is available in is 12 inch.

Can you use the linking cable to link different sizes - for instance, one 30" and one 12" fixture together?

Yes. If they are from the same UC1138 series, you can link multiple sizes.

Dimmer switch needed for under cabinet hardwired LED?

This fixture is dimmable by triac dimmers and are not compatible with 0-10V dimming systems the dimmers we tested to be compatible with this fixture are the Lutron Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta®PD-6WCL*, Eaton Halo® SAL06P*.

*This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application.

*Dimmers not listed do not imply non-compatibility.


We have tested the list of dimmers recommended in the instruction sheets and they were compatible in our application as well as for many customers. Each installation application is different and is affected by different things unique to your particular installation such as wiring in the house, what else is on the same circuit, appliances in the area, etc. LEDs are electronic circuits and can be interfered with by a variety things present. They differ from one application to another. With that being said, we share what other customers have found worked in their particular application in hopes that it may help you in your application and meet your needs if the specified dimmers do not work for you.

We hope the following information will be helpful to finding a dimmer that will work for your application:

Alternate dimmers that reduced buzzing/humming in their applications:

Best Reviews:

  • LEVITON: ILLUMA TECH IPI06-1LZ DDL06-BL, 600 watts. Home Depot and Amazon note that all LED dimmer switches have this Decora style paddle switch.

Reverse Edge Dimmers - ELV:

  • Lutron MAELV-600BL (Digital), Model #DVELV-300P
  • Skylark SELV-300P Lutron, Model # DVCL-253P-IV, Larger dimmer paddle. The receptacle has to have a ground.
  • Lutron DIVA, Model # DVELV-300PH-WH; Internet #202247984; SKU #560296.
    • Note the wiring requires a white common connection to the lighting fixture circuit.
    • Note that all LED dimmer switches have this Decora style paddle switch.
  • Leviton TOGGLE TOUCH TGI06-1LW (Digital): The new ToggleTouch™ Preset Toggle Dimmer provides a unique combination of toggle-style ON/OFF switching and digital touch-pad dimming technology.
    • *NOTE: GEL LED fixtures are not compatible with remote "SMART HOME" systems

Other Dimmers:

  • TRIAC (Leading Edge Dimmers)
  • Lutron: DIVA DV-600P
  • SKYLARK S-600P
  • ARIADNI AY-600P
  • ARIADNI TG-603P
  • MAESTRO MA-600 (Digital)
  • DIVA CFL/LED DVCL-153P
  • Satin Colors DVSC-600P-SW 6641

Wireless/Remote Dimmer:

  • LEVITON, DW6HD
    • Note that 3-way LED dimmers are not recommended because they have not been tested through UL.
    • 3-way switches are okay with the following limits: There should be no difference in a single pole switch and a 2-pole 3-way switch of the same dimmer series as long as the second 3-way switch is not also a dimmer. The fixture will not work well if you try to use 2-dimmer, 3-way switches.
    • Dimmers can be found at local retail stores and 1000bulbs.com, Zoro, Lowes, Electric Bargain Store, Westway Electric Supply, Home Depot and other locations.
What is the wire gauge of the linking wires?

18 AWG.

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UC1138-WH1-18LF0: 18-in Slim Series Selectable White Color Direct Wire Under Cabinet Light - Gloss White
Are there longer linkable cables available for these lights 48"-60"?

We are so sorry to disappoint you, but there are no longer linking cords available for this fixture. 

I recently purchased two UC1138-WH1-18LF0-G lights. They are wonderful lights, but one of the 3-position switches (Warm to Cool) is missing. How can I order another switch?

Please reach out to customer service at 1-800-291-8838 for replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1138-WH1-24LF0: 24-in Slim Series Selectable White Color Direct Wire Under Cabinet Light - White
How many watts does the UC1138-WH1-24LF0 consume? Also, how many watts for the UC1138-WH1-18LF0?

UC1138-WH1-18LF0 lamp wattage is 8.54W. UC1138-WH1-24LF0 lamp wattage is 14.63W.

How to remove wire from connector?

The fixture and metal tabs are very tight when new. You need to squeeze the back chassis-metal compartment tightly (hinged side) and push in and rock it back out of the 2, or 3 metal tabs found at the bottom of the fixture.

Use both hands, thumbs and first fingers squeezing one end of the fixture by one thumbnail tab, and add a twisting motion if needed.

To close: use both hands, thumbs and first fingers squeezing one end of the fixture by one thumbnail tab, and push back and then release the tab under the matching thin metal strip to lock in. Then move to the next tab and repeat.

How do I get the wire compartment cover off? The directions are not very helpful, only saying to push the side, which does nothing.

Yes, the fixture and metal tabs are very tight when new. You need to squeeze the back chassis-metal compartment tightly (hinged side) and push in and rock it back out of the 2, or 3 metal tabs found at the bottom of the fixture.

Use both hands, thumbs, and first fingers, squeezing one end of the fixture by one thumbnail tab, and add a twisting motion if needed.

To close, use both hands, thumbs, and first fingers, squeezing one end of the fixture by one thumbnail tab, and push back and then release the tab under the matching thin metal strip to lock in. Then move to the next tab and repeat.

Is a 3-foot connecting cord available for this model?

Please reach out to customer service for information on longer linking cords. We are available Monday through Friday 8:30 am to 5:00 pm CST at 1-800-291-8838.

Can you use linking cord at either end of light?

Yes. You can link on either side of the fixture. 

Is it possible to get a new button for the color selector switch? My electrician knocked mine off and we can't find it.

We don't sell the parts separately, but please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1138-WH1-30LF0: 30-in Slim Series Selectable White Color Direct Wire Under Cabinet Light - Gloss White
How do I register my product?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.

Are replacement bulbs available? If so, what is the code number for model UC1138-WHI-30LFO-G?

In fixtures with permanent module LEDs, the LED are not replaceable. In fixtures with replaceable LED modules, the LEDs can be replaced by a qualified electrician. Please check the product specification sheet on our website for your fixture. Currently, most of our fixtures use permanent LED modules.

My store didn't have the light switches listed in the instructions. Can I use other Lutron LED dimming switches? Specifically, can I use the Lutron Lumea LECL-150H or LECL-153-PH-LA? Can I use Lutron Dahlia RCL-153PNL?

This fixture is dimmable by triac dimmers and are not compatible with 0-10V dimming systems. Yhe dimmers we tested to be compatible with this fixture are Lutron Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta®PD-6WCL*, Eaton Halo® SAL06P*.

*This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application.
*Dimmers not listed do not imply non-compatibility.

We have tested the list of dimmers recommended in the instruction sheets and they were compatible in our application as well as for many customers. Each installation application is different and is affected by different things unique to your particular installation such as wiring in the house, what else is on the same circuit, appliances in the area, etc. LEDs are electronic circuits and can be interfered with by a variety things present. They differ from one application to another. With that being said, we share what other customers have found worked in their particular application in hopes that it may help you in your application and meet your needs if the specified dimmers do not work for you.

Do you sell different length connector cords to connect two of these lights together? I am looking for a shorter one.

We do not have any linking cords shorter than 18 inches.

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UC1139-WHG-12LF0: 12-in Basic Series LED Plug-In Under Cabinet Light - White
What is the warranty for this item?

Quality assurance guaranteed with a 6-year limited manufacture warranty.

Went hardwiring several units to the same switched circuit. Will a dimmer switch be compatible with these lights?

This fixture cannot be wired to a dimming circuit.

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UC1139-WHG-18LF0: 18-in Basic Series LED Plug-In Under Cabinet Light - White
When direct wiring to a single switched source, will a dimmer switch, suitable for florescent and LED, allow for dimming?

This fixture cannot be installed on a dimming circuit.

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UC1139-WHG-24LF0: 24-in Basic Series LED Plug-In Under Cabinet Light - White
Can you link more than one unit together? If so how do you connect them together?

This is not a linkable fixture.

Plugged in light now am unable to turn off or dim with “wave” under the sensor. It there a trick I don’t know?

Please reach out to customer service at 1-800-291-8838 for warranty information. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1142-WHG-12LF1: 12-in Flat Panel LED Plug-in Under Cabinet Light - White
I have two of these lights, and one has developed a loose connection between the switch and the short wire that goes between the switch and the light. Are replacement parts available?

Replacement parts are available for this fixture. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1142-WHG-12LF2: 2-Pack 12-in Flat Panel LED Plug-in Under Cabinet Light - White
What kind of plugs are on the 6” & 20” connecting cords? I’m going to need one much longer than that, like about 6-8 ft long. Do you have that in stock that you could send me?

Unfortunately, the cords are specific to the fixture and there are no longer linking cords available for this fixture.

Is there a replacement for the sensor?

There is a replacement sensor available for this fixture. Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Do you have to use the wave sensor to operate, or can lights solely operate through an electrical outlet controlled by a light switch?

This fixture is only operable by using the wave switch sensor.

My under cabinet light will not light even when it's plugged in to outlet. I've had them for 3 months.

Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Can the power supply be purchased separately?

We are so sorry to disappoint you, but unfortunately, the parts/accessories are not sold separately.

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UC1143-WH1-18LF0: 18-in Slim Series LED Direct Wire Under Cabinet Light - Gloss White
Do you sell longer connection cords for this under cabinet light? I need one about 4’ long.

We are so sorry to disappoint you, but longer linking cables are not available for this fixture.

Do you sell a coupler to connect 2 connection cables together?

Sorry to dissapoint you, but we do not sell a couple to connect two linking cords together.

How do you get the metal compartment cover off? Instructions are not clear where to press to disengage the locks.

Yes, the fixture and metal tabs are very tight when new.

You need to squeeze the back chassis-metal compartment tightly(hinged side) and push in and rock it back out of the 2, or 3 metal tabs found at the bottom of the fixture.

Use both hands, thumbs and first fingers squeezing one end of the fixture by one thumbnail tab, and add a twisting motion if needed.

To close -use both hands, thumbs and first fingers squeezing one end of the fixture by one thumbnail tab, and push back & then release the tab under the matching thin metal strip to lock in. Then move to the next tab and repeat.

We have an installation video on a similar fixture that may help with your installation.

Do you have any recommended single-pole dimmer switches for this model?

This fixture is dimmable by specific forward phase electronic (triac) dimmers.

Dimmers tested to be compatible with this fixture are:

  • Lutron: Diva® C•L™ : DVWCL-153P or DVCL-153P
  • Lumea® C•L™: LGCL-153P
  • Toggler® C•L™ : TGCL-153P
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UC1229-RPW-18LF5: 18-in Touchless Linkable LED Plug-in Under Cabinet Light with Bluetooth Speakers - Powdered Matte White
Can you disable the wave technology? I have it under a cabinet where there are small appliances on the counter. It is thinning the appliance is a hand and it dims and brightens when nobody is near the light.

Unfortunately, there is no way to disable the wave sensor.

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UC1230-RPW-18LF5: 18-in Touchless Linkable LED Plug-in Under Cabinet Light - Matte White
Lamp dims and brightens constantly. dim to bright to dim to bright to dim etc. What should we look for?

Please reach out to customer service at 1-800-291-8838 for further assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

I have soft wood as a cabinet so I'm having a hard time getting the lamp to attach to the brackets. Is there another way to attach?

You can try industrial 3M command strips.

Can this be hardwired in lieu of plug in?

We do not recommend installing this fixture any way other than described in the instruction manual. Doing so also voids warranty.

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UC1248-WH1-12F0: 12-in Contractor Series II LED Direct Wire Under Cabinet Light - Gloss White
Can I get a 40" linking wire?

We are so sorry to disappoint you, but there are no longer linking cords available for this fixture.

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UC1248-WH1-18F0: 18-in Contractor Series II LED Direct Wire Under Cabinet Light - Gloss White
How do you control bright, soft, or warm setting?

This fixture has a 3000K color temperature, bright white.

This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are Lutron Skylark SCL-153P, Lutron Diva DVCL-153P, Lutron Maestro MACL-153M, Lutron Toggler TGCL-153P, Lutron Lumea LECL-153P, Lutron Caseta PD-6WCL, and Eaton Halo SAL06P. Not recommended for use with motion or light sensors, timers, or any other external controls.

I don’t understand what this “linkable” function is. I have power running to both fixtures, and the linking cord installed, but cannot determine exactly what is supposed to be happening. Both fixtures operate independent of one another in this configuration.

If you are only able to direct wire one fixture, you can use the included linking cord to link an additional fixture without having to direct wire. 

How do you mount this light?

You can view our UC1248 Pro Series Under Cabinet Direct Wire Bar Installation video created by one of our engineers on our Good Earth Lighting YouTube channel.

Only the middle is glowing very dim.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.
We are available Monday through Friday 8:30 am to 5:00 pm CST.

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UC1248-WH1-24F0: 24-in Contractor Series II LED Direct Wire Under Cabinet Light - Gloss White
I am looking for either a longer linkable cable (36”) or a coupler to connect two of the 18” linkable cables.

The 36" linking cord (item #ZP-UCDW-LINK-36) is available at Green Electrical Supply.

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UC1248-WH1-30F0: 30-in Contractor Series II LED Direct Wire Under Cabinet Light - Gloss White
Looking for a model # UC1061-WH1-30LFOU, item # 0774391. Could not locate this particular model #. I want to replace the no-longer-working unit that I have. If this unit is no longer available, what is the difference in my old one and the new model # that popped up? Is there any warranty with these units?
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UC1272-WHG-24LF0: 24-in Linkable Under Cabinet Plug-in Grow Light - White
How many inches above the plants do you put the light?

Plants will do best with the light mounted between 12 in. to 39 in. above the plants. Mount the height of the light so the light shining down from the fixture is not focused and creates a “hot spot” on a concentrated area resulting in the plants at the perimeter of the coverage area getting less light absorption.

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UC1277-RGB-18LFW: 18-in LED RGBW Plug-In Under Cabinet Light - White
Warranty information?

We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration. This fixture has a 6-year warranty.

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UC1277-RGB-24LFW: 24-in LED RGBW Plug-In Under Cabinet Light - White
I would like to place lights under cabinets and need to link them but I do not want the link to be lit. Do you have a patch cord to link lights? Do you have a way to turn on and off with motion detection and not with remote control or light switch on lamps.

We do not have any additional accessories for this fixture. We have not tested this fixture with a motion detector.

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VA1047-NK3-32LF0: Seattle I 32-in LED Direct Wire Vanity Light - Nickel
Is it possible to just buy the glass front as a replacement part?

Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser). If you see a label on your fixture with our name and Model#VA1047-NK3-32LF0-G   then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers look alike fixtures. IF you verified you definitely have our fixture the diffuser can be special ordered at Green Electrical Supply:

www.greenelectricalsupply.com or call 248-276-9640.
Part #ZD-VA1047D32-WHF Diffuser for Fixture Model #VA1047-NK3-32LF0-G  


Special orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned. Note that Fedex home delivery is Tuesday through Saturday.

Love the light. It just started flickering and going dark. Some of the bulbs are not lit. Light is only 3 years old. Do we have to replace the whole light or is there a part?

We are so sorry to hear you are experiencing an issue with your fixture. Unfortunately, the LEDs themselves cannot be replaced. We would have to replace the entire fixture. Please reach out to customer service at 1-800-291-8838 so we can check into warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.

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VA1047-NK3-32LFC: Seattle 32-in LED Selectable White Color Direct Wire Vanity Light - Nickel
I hooked my light up and it on stays on for about 1 minute then turns off.

Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday though Friday 8:30 am to 5:00 pm CST.

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WL1176-BK2-00LF1: 7-in LED Fold Flat Plug-in Work Light - Green/Black
I need a replacement charger for the previous model, WL1166-BK2-06LF1-G.

This fixture is charged by a USB cord with 2A adapter. We do not sell that part.

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ZP-UCDW-LINK-24: 24-in Undercabinet Linking Cord - White
Can the cord be trimmed or shortened? Can connectors be removed and reattached after trimming to desired length?

We do not recommend manipulating the linking cord in any way. We cannot guarantee it will work and it voids warranty.

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