Product Help Center

 

imgw_ac1013-whg-18lf0-e_1000.jpg
AC1013-WHG-18LF0: 2-Pack 18-in LED Strip Light Starter Kit
I have Good Earth lights underneath my cabinets. I am looking for a power supply that will fit my lights. It had input 100-240v, 50/60Hz .32A, output: DC 12v. 833mA. Do you have something I can replace it with?
These LED Tape light kits have no driver/transformer cords power supplies that can be purchased separately. Parts are specifically made for our sets. The sets are reasonably priced so that customers are advised to purchase more starter sets if more parts are needed for an installation. They are custom to our LED tape lights kits.*IMPORTANT: note that each manufacturer has different drivers, cords and connector ends. They are all made differently.
Can I cut the excess light tape off to fit it to my application?
The tape light can be cut to length on the scissors marks located on the tape only.
View all
ac1067-whg-06lf0-u.jpg
AC1067-WHG-12LF0: 12-ft LED Flexible and Cuttable Plug-in Tape Light - Warm White
The lights flicker after 5 minutes. What can I do to improve the connectivity?
We recommend disconnecting and reconnecting everything, as well as unplugging the power source. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838 for troubleshooting assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Do you have connectors that are longer than the ones in the kit, maybe the length of a microwave for your adhesive tape LED lights? I am hoping to skip over my microwave to connect to my cabinets together with one strip.
We are so sorry to disappoint you, but unfortunately, the only accessories available are what comes in the kit. We do not manufacture longer connectors.
The white LEDs only work on the remote for the beginning of the strip up until it was cut and added to the corner connector so only brightness works in a small spot. Is there something that can fix that?
We recommended disconnecting and reconnecting everything as well as unplugging the power source. This is similar to a reset or reboot. If you are still experiencing this issue, reach out to customer service at 1-800-291-8838 for further assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I just need a 12 ft. reel of the warm white to connect to what I already have. I do not need the plug/switch. Do you just sell the reel?
Unfortunately, you cannot connect multiple kits together. You can only cut and reconnect from the same strip.
I need one more corner connector. Is it possible to get one?
Please reach out to customer service at 1-800-291-8838 to inquire about additional parts.
Can additional power supplies be purchased?
We are so sorry to disappoint you, but unfortunately, the power supply is not available to purchase separately.
Can you use same remote to control 4 separate strip LED lights?
As long as it is the same model, 1 remote will control multiple sets.
I have 2 kits of adhesive light kits. One works fine but the other having problems. The other one only blinks. I can't get the blinking to stop. It started out all red. I checked all the connections, unplugged and plugged. I pushed the 100% and nothing else works. I'm using same remote.
Do you have both kits connected to each other? If so, that is most likely why you are experiencing an issue. You cannot connect two kits together. It overloads the power source and causes the lights to malfunction.  If this is not the case, reach out to customer service at 1-800-291-8838 to inquire about warranty information. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can I add a 6- or 12-foot “extension” to an 8-foot dimmable kits?
You cannot add on to the tape. You will overload the power source. It is only capable of handling the 8 feet. You can only cut and connect from the same strip.
Where can I get a remote control for this light strip?
For parts replacement, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I have two 12" kits connected (cut off the power supply, so only one runs strip). I used 27" from a third kit to get to the end of window. It is a different color... one over on the remote... if red, then it's green, if green, then it's blue, etc. Why isn't it the same color?
You cannot connect multiple strips of tape light together. You can only cut and connect within the same kit. Each kit needs to be on its own power supply. Adding additional lengths overloads the power supply. 
Where do you cut the strip?
You can only cut the strip on the scissors marks located on the strip. They are every few inches.
Can I bend the strips back on themselves to go around corners?
We recommend using the connectors included in the kit to go over sharp corners. Bending the tape can damage the LEDs.
Do you have guides for installing tape lighting all around a box every corner in one fluid motion?
If you are using one kit, and had to go around a sharp corner, you would need to cut on the designated scissor marks on the tape, and use the corner connecters to reattach and go around the corner.
How do I get the remote controller to work?
Make sure the plastic tab is removed from the battery compartment and that the batteries are good. Point the remote at the fixture you are trying to operate. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I want bright light not warm, where can I order 12 ft of that?
This kit is only available in warm white. Please take a look at this kit, AC1214-WHG-24LF1. Please note it is not compatible with the kit you have.  
View all
fp1266-lcb-48lfc-g-02-02.jpg
FP1266-LCB-48LFC: Baltic 48-in LED Bronze Flat Panel Ceiling Light with Cherry Frame
I bought a pair of these lights and installed them in a 3 way installation. 2 switches. One is a regular switch and the other is a Lutron SCL-153P switch. No matter what I do these lights barely dim, or are erratic no matter what adjustments I make on the Lutron switch with the small adjustor. What else can be done? I believe I have these lights set on 5000K color temp as well.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I choose the different light temperatures?
You can change the color temperature of the fixture with the 3 light setting slide switch located on the driver on the back of the panel.
View all
re1250-bkg-12lf1-g-05_2.jpg
RE1250-WHG-12LF2: 2-Pack 12-in Rechargeable Color-Changing Under Cabinet LED Lights - Black
View all
uc1230-rpw-24lf7-g_05.jpg
UC1230-RPW-24LF7: 24-in Touchless Linkable LED Plug-in Under Cabinet Light - Matte White
We recently purchased one of these and the light turns on as expected but I can't seem to get the wave switch to either turn it off or set the brightness. Is there some sort of tab that needs removed when this is installed to make these functional? The light currently just cycles through brightnesses and does not shut off unless unplugged. It fits our use case well, but it's somewhat a nuisance that we can't turn it off (and rather power wasteful). Any suggestions?
Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Do you sell a longer power cord for the 24-inch under cabinet LED bar? Comes with 5 ft but we need 8 ft.
We are so sorry to disappoint you, but we do not sell/manufacture longer power cords for this fixture.
View all
wl1175-bk2-06lf1-g_03.jpg
WL1175-BK2-06LF1: 6-in LED Rechargeable Work Light - Green/Black
Will not charge, no green lights.
Please first try using alternate charging cords and/or adapters to rule out defective parts. If this does not apply, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
g1217-ss-i_1000.jpg
1217-SS-IBX: Seine 49.5-in Fluorescent Direct Wire Vanity Light - Nickel
Light doesn’t work anymore. Replacement parts?
The ballast for this fixture is replaceable and is available at Green Electrical Supply.
View all
g1224_new_castle_1000_1.jpg
1224-T8-WHES: New Castle I 24-in 2-Light T8 Fluorescent Direct Wire Vanity Light - White
My F17T8/835/ECO get very hot and turns off. It will not turn back on until it cools down.
That could be an indication that the ballast is starting to fail.
View all
imgw_g1236-t5-whes-i_1000_2.jpg
1236-T8-WHES: New Castle I 36-in 2-Light T8 Fluorescent Direct Wire Vanity Light - White
View all
imgw_g1248-t5-whes-i_1000_1.jpg
1248-T8-WHES: New Castle 48-in 2-Light T8 Fluorescent Direct Wire Vanity Light - White
View all
g2401-twh-i_1000.jpg
2401-TWH-I: Allison 12-in Fluorescent Flush Mount - White
We are looking to replace the glass dome which was struck and broken, part number GLS2401-TWH-1, that was installed in our house about 14 years ago. The glass dome is 9 and 3/4 inches across in diameter and about 2 feet and 7 inches in radius. The glass is white. Do you have a replacement globe that we could buy?
This fixture has been discontinued, but we show one replacement diffuser model #D2401 left in stock. Please reach out to customer service at 1-800-291-8838 for assistance.
View all
g4130-wh-ibx.jpg
4130-WH-IBX: Taverna 15-in Fluorescent Flush Mount - White
View all
imgw_g4659-bz-i_1000.jpg
4659-BZ-I: Metropolitan 5-Light Fluorescent Chandelier - Bronze
Where can I get replacement glass shades that are clear or white glass for this collection please? I have 7 fixtures of different models including the chandelier and I would like to get lighter glass shades. The square shape makes it difficult to find a replacement. I don’t want to replace every fixture, but need brighter light. The opaque glass makes it darker and not enough light.
We are so sorry to disappoint you, but our diffusers are specific to the item and the only replacement diffuser we have available for this fixture is the tinted finish.
Can I use higher wattage bulbs than 13W to get more brightness and still be safe?
When bulb replacement is necessary, you must replace the bulb with a 13 watt/CCT-3000K CF13W self-ballasted GU24 base fluorescent bulb.
Where can I buy just the diffusers? I need a replacement.
Replacement diffuser model #D1633. Please reach out to customer service at 1-800-291-8838 ext. 230 for assistance ordering. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
imgw_g9124d-t8-whi_1000.jpg
9124D-T8-WHI: 24-in T8 Fluorescent Direct Wire Undercabinet Light - White
How do you remove plastic casing?
Remove the diffuser by pulling back and up on the top edge of the diffuser using your fingertips. When replacing a defective bulb, use your thumbs to press and roll the bulb 90 degrees inside the socket. This will disengage the bulb contact pins from the socket contacts. Then slide the bulb pins out of the socket slot.
I just need the bulb cover; where can I find it?
The replacement diffuser can be special ordered through Lowes or online at Lowes.com.
how to get to the wires
Place fingertips above the locking tab on the face of the chassis cover, press on thecover and lift up. You may have to disengage each one individually before it can freely be removed.
View all
imgw_g9183-whx-i_1000.jpg
9183D-WHX-I: 17-in Xenon Direct Wire or Plug-in Under Cabinet Light - White
View all
imgw_glc9283c-led-i_1000.jpg
9283C-LED-I: 18-in LED Linking Direct Wire or Plug-In Under Cabinet Light - White
How can we get to the wires to install?
The fixture and metal tabs are very tight when new. You need to squeeze the back chassis-metal compartment tightly (hinged side) and push in and rock it back out of the 2, or 3 metal tabs found at the bottom of the fixture.Use both hands, thumbs, and first fingers, squeezing one end of the fixture by one thumbnail tab, and add a twisting motion if needed.To close, use both hands, thumbs, and first fingers, squeezing one end of the fixture by one thumbnail tab, and push back and then release the tab under the matching thin metal strip to lock in. Then move to the next tab and repeat.
View all
imgw_glc9284c-led-i_1000.jpg
9284C-LED-I: 24-in LED Linking Direct Wire or Plug-In Under Cabinet Light - White
What gauge is the linkable cord?
18 AWG.
View all
g9506-clr-i_1000.jpg
9506-CLR-I: 6-ft Outdoor Incandescent Rope Light - Clear
Is it lit up by lightbulbs within the cord? If yes, can those be replaced if they burn out? How hot does the cord get and can it be attached to a timer to have it turn off/on?
Each incandescent bulb is spaced every 1", and uses approximately .05 watts each. One foot or 12" uses 12 bulbs times 0.05 watts, which is 0.6 watts total. That is an approximate total of 14.4 watts for a 24' rope light, and 28.8 watts for a 48'. (Watts per bulb 0.05 one bulb per 1".) The bulbs are not replaceable. The cord will get warm to the touch like any other light fixture. You can use on a timer.
What is the wattage of this 6-foot set?
.05w Miniature
View all
imgw_g9712p-t5-whes-i_1000.jpg
9712P-T5-WHES-I: 12-in T5 Fluorescent Plug-In Under Cabinet Light - White
What is the length of the fluorescent bulb?
Use only with a linear fluorescent bulb: Bulb #F8T5 8W 
View all
imgw_ac1013-whg-12lfo-u_1000.jpg
AC1013-WHG-12LF0: 2-Pack 12-in LED Strip Light Expansion Kit
Can I connect two 12-foot strips together?
Unfortunately, you cannot connect multiple strips toghether. You can only cut and connect from the same strip.
Do you have longer expansion cords available for lengthening the lights?
Unfortunately we only manufacturer what comes included within the kit.
View all
im_ac1041-al3-3fl1_add-on_hr_1000.jpg
AC1041-AL3-03LF1: Single Add-On Expansion Puck Light
View all
ac1041-al3-3lf3.jpg
AC1041-AL3-03LF3: 3-Pack 2.8-in Puck Light Plug-In LED Under Cabinet Starter Kit
What is the part numbers for the power supply and connection bar?
These parts are not available separately. 
View all
im_ac1050-al3-03lf1-u.jpg
AC1050-AL3-03LF1: AC1050 Single Add-On Expansion Puck Light
View all
im_ac1050-al3-03lf3-u.jpg
AC1050-AL3-03LF3: 3-Pack 2.75-in Puck Light Plug-In LED Under Cabinet Starter Kit
Can these lights be hardwired?
We do not recommending installing these lights in any manner other than as instructed in the manual. Doing so also voids warranty.
View all
0709224_ac1067-whg-06lf0-u_1000-2.jpg
AC1067-WHG-06LF0: 6-ft LED Flexible and Cuttable Plug-in Tape Light - Warm White
I have this fixture installed in a display case, but the white light is too cool (3000K). I can not access the cord at this point of the case construction. Is there a strip with a a warmer white light (under 3000K) that can be received by this existing prong polarized plug in my display case?
We are so sorry to disappoint you, but all of our tape light kits are 3000K and above.
Are the LED strips dimmable?
No. Unfortunately, our tape light kits are not dimmable.
Can I add another strip to the 6ft?
No, you cannot add an additional tape light.
After cutting the light strip to fit, I have leftover light strip. Can I purchase the plug-in assembly separate?
We are so sorry to disappoint you, but unfortunately parts are not sold separately for our tape light kits.
My lights flash like a strobe when turned on.
Do you have more than one kit on one power supply? That will cause the lights to flash. You can only put one strip on a power supply, or it overloads it. If this does not apply, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I have 3 sets of these lights as my kitchen cabinets run along 3 separate walls. Is there a way to sync all 3 together to allow one switch to power all 3 units? Bluetooth or Wi-Fi?
This kit is not Bluetooth or Wi-Fi enabled. The only way to turn them on at the same time would be to have them plugged into outlets controlled by the same wall switch.
View all
im_ac1068_rgbw_1_6.jpg
AC1068-WHG-06LF0: 6-ft LED Flexible and Cuttable Plug-in Tape Light - RGB, Warm White
Do you sell longer blank cords to connect around windows and stoves? I have areas that I don’t want lighted.
We are so sorry to disappoint you, but the only accessories available for this kit is what is included in the kit. We do not have any longer connecting cords.
Do you make them 36 feet that are color? I am trying to go around the kitchen using only one line.
Our longest tape light is 24 feet. Also, you cannot connect multiple kits together on one power source.
My self-adhesive tape light with remote stopped working after 4 months. What can I do to fix it?
Have you tried replacing the battery in the remote? And is the receiver/IR controller still visible? This is a line of sight remote so the IR controller/receiver needs to be visible to receive the signal from the remote. If receiver is visible and batteries were replaced, please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does this come with “ L” brackets to deal with 90-degree turns?
This kit does not include "L" brackets. Only corner and block connectors.
View all
im_ac1068_rgbw_1.jpg
AC1068-WHG-12LF0: 12-ft LED Flexible and Cuttable Plug-in Tape Light - RGB, Warm White
Solid brightness does not function, patterns start at once when turned on...NO continuous light at all.
Please reach out to customer service at 1-800-291-8838 for troubleshooting and or warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I use the remote to program different colors?
The buttons at the bottom of the remote control apply festive and changing lights by cycling through colors with varying degrees of fades and jumping light changes. You can click the effect buttons to transition from color to color in different ways and at different speeds. You can NOT however select specific effect colors.
How many lights can be connected to one transformer?
You can only use one set per transformer. You can cut and connect from the same strip, but you cannot, however, connect multiple kits together.
Do you sell the power supply assembly by itself?
We are so sorry to disappoint you, but unfortunately, the accessories are not sold separately.
Can I get longer extensions for larger joints?
We are so sorry to disappoint you, but the only accessories available for our tape light kits are what is included in the kit. We do not have longer connectors.
I bought 4 of these sets for my kitchen cabinets and put them on a timer. 3 sets all turn on just fine but one always comes on dimmed and had to be unplugged before the remote will work. Is this fixable? I just bought them last week at Lowe’s.
We would need more information on your installation. Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can I make this tape shorter?
Yes. This tape light can be cut on the "scissor" marks on the tape light.
Do you sell just the remote or is there any way one can be downloaded for my phone?
Please reach out to customer service at 1-800-291-8838 for replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.
These tape lights look awesome. But I need 1 more connector to turn a corner. Can I purchase the connector through you? I have model # AC10-WHG-12LFO which I purchased from Lowe's.
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What is the wattage of this strip when all lights are fully illuminated?
20.17W
What is maximum (full on) power consumption (watts) for A: White LEDs only, B: Color LEDs only, C: Both simultaneously?
30.2W
Do you offer a T-Shaped connector?
We are so sorry to disappoint you, but the only accessories available for our kits are what comes included with the kit.
Can I make up custom sized connectors?
We do not recommend using any parts accessories not included in the kit. We cannot guarantee it will work and it may void warranty.
So I’m using the strip for my room and I had to cut them an everything work fine but the only problem is that the solid yellow does not work it only go on in the little piece close to the power cube. And all colors are fine is just that one part is not working and I wanna see if there’s any way to fix that.
Disconnect and reconnect everything, and plug back in.
Can three strings be synchronized together and controlled i.e. on/off with a single controller? Push on/off and all three strings come on or go off?
You cannot connect three strips together, but as long as they are the same model/same remote, you can operate three with one remote. Line of sight.
Can I order just a remote?
We are so sorry to disappoint you, but the accessories for our tape light kits are not sold separately. If you're remote is no longer working, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
On your model number AC1068-12LF0-G, it shows on the package that above I believe the sink area there is a light and then all under the cabinet is a light. I want to know if you don't have any longer connections how do you make the light above the sink work? I think your picture is rather deceiving on how these lights work! You need to do something about this either make longer extensions to get to the cabinet above the sink or change the picture on your package!
If you do not have cabinets above your sink to install the tape lights underneath, and/or the corner connectors included will not work with your application, we recommend using two kits with two separate power sources. The same remote will operate both. This kit does come in 6 feet as well.
What is the end voltage after the driver: 12v or 24v dc?
This fixture has a 24V plug-in driver.
I bought two Self-Adhesive Tape Light Kits. I will be installing two separate tape lights near each other in separate cabinets. Each will have its own Power Cord and Controller. Will I be able to use just one of the Remote Controls to turn each on or are the Controllers on different frequencies?
Yes, you can use one remote for two sets.
Can one remote controller be used for different sets? Or, do all your kits use the same IR frequency for your controllers?
As long as it is the same remote and/or model #, you can use one remote for multiple sets. Remotes are light on sight so IR controller/receiver would need to be visible.
I connected two strings of tape light with the supplied connectors (aligning the +RGBW designations for both connections). They both work; however, they are different colors. How do you get the same color for both strings?
The included connectors are so you can cut and connect from the strip within the kit. You cannot connect multiple strips together. That is why they are not operating properly. The power source is only designed to handle on strip. Adding more than one will overload the power source and potentially damage the LEDs.
The color changes still work but the lights will not turn OFF?
Try disconnecting and reconnecting all parts/pieces of your kit. Make sure the IR receiver/controller is visible to the remote.
Installed my kit yesterday and seemed to be working fine. The off and on buttons seem to be working, but even more when you turn them off the red lights stay on no matter what I do unless I actually unplug the kit. And I don’t have them set on red only white.
We recommend disconnecting and reconnecting everything and trying again. If you are still experiencing an issue, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
TV remote is interfering with LED lights. It turns the lights on and off.
It is possible that the IR receiver is getting interference from your remote. Try repositioning the sensor or covering it with electrical tape as needed.
Where do I register and read about your stated 6-year warranty?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
Do I have to use the remote control to turn these lights on and off or can I plug the power supply into a plug that has a physical switch?
If the power supply is plugged into a switched outlet, you can use the wall switch. Please note that turning the lights on and off with the switch instead of remote will cause them to default to factory settings.
Where can I purchase a power cord extension for the IR receiver? 5 foot power cord is not long enough.
We are so sorry to disappoint you, but the only parts/accessories we have available for our tape light kits are what comes included in the kit.
I have purchased (4) 12" sets. I now have 3 extra remotes, many connectors, and 3 power plugs. Can I just buy the tape lights separately? I have another room I would like to light up and this seems like a lot of wasted parts.
We are so sorry to disappoint you, but the tape light is not available separately.
Is there a jump wire/extender available to go up and around stove vent to create one circuit?
We are so sorry to disappoint you, but unfortunately, the only accessories available for our tape light kits are what comes included in the kit. If you have to jump a large space, we recommend two separate kits plugged in independently. You can use one remote for both.
On the plug that you put into the wall it has 2 others coming off. One connects to the lights and the other is for what? It has a black cap on it.
It sounds like you are referring to the IR controller/receiver and not the power supply. Connect the IR controller to the LED tape light by lining up the arrows molded into the top of each plug end of both the power cord and the LED tape light. Plug in power cord to outlet. The cord with the antenna is the receiver and needs to be visible to the remote. 
Doe the 12-foot reels of lights come in both bright white and warm white? I installed two different packages in two different places in my kitchen and one package looks like a warm white while the other package looks like a bright white (did not keep the packaging of the first set). Is this inconsistency in the manufacturing process or did I buy two different products?
It is possible you purchased two different kits. We would need the model # of each kit to properly assist.
How do I turn off the flash on the remote?
Unplugging the lights from the wall will reset the lights to factory default.
How do I program the model AC1068-WHG-12LF0 with your android app? I tried the sync instructions but the lights won't flash for setup.
This is not a Wi-Fi kit.
I need to connect about 7 more ft. What do I need to purchase?
Unfortunately you cannot connect multiple tape light kits together. Each kit needs to be plugged in separately using its own power supply and IR receiver/controller. We recommend purchasing an additional kit. This does come in a 6 ft. One remote will work both kits. 
Do you sell expansion kits for AC1068-WHG-12LF0?
Our tape light kits cannot be expanded. The power supply included is only capable of handling the length of the kit.
How can change colors? I am trying to do two colors together.
You cannot do two different colors at one. Only one color at a time by using the remote included with the kit.
I need a 24" extension to go around a microwave. Do you sell this?
Unfortunately, the only accessories available for this kit are what comes included in the kit. We do not have longer linking cords. We recommend two separate kits plugged in separately with all three components. One remote will work both.
Connected 2 strips of tape lights long strip is one color and the short end is another color - tried changing block connectors, but no luck
You cannot connect two strips together. The power supply is only capable of handling the length of the kit. You need to plug each kit in separately on its own power supply with its own IR receiver/controller. One remote will work both kits.
View all
imgw_ac1072-whg-03lf3-u_1000.jpg
AC1072-WHG-03LF2: Sunrise 3-Pack LED Plug-In Puck Lights - White
Do you sell the control box? The lights are fine.
Parts/accessories for this kit are not sold separately.
View all
im_ac1147-clr-24lf0-g_1000.jpg
AC1147-CLR-24LF0: 24-ft Outdoor LED Plug-in Rope Light - White
A 4-ft section on one of my 48-ft lengths stopped working — how do I obtain warranty as Lowe’s told me to contact the supplier?
We are sorry to hear you are experiencing an issue with one of your fixtures. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can the 48-foot light be cut in 2?
Rope lighting cannot be cut.
View all
48-ft_outdoor_led_plug-in_rope_light_-_white.jpg
AC1147-CLR-48LF0: 48-ft Outdoor LED Plug-in Rope Light - White
View all
ac1213-bkg-07lf2-g_02.jpg
AC1213-BKG-07LF2: 7-ft LED RGBW Flexible USB Tape Light - Black
Assuming the power to USB connection on my TV is linked to/goes on and off with the TV, will the tape light automatically come on (to its most recent setting for color/mode) when the TV is turned on and the USB port is now live? Or will I have to manually turn on the tape light each time.
The tape light will go to it's default settiing once the TV is turned off. You will need to utilize the remote to change colors.
The remote is not working. I pulled plastic tab out, and I am unable to get battery out.
To remove the battery tray, push the small black square piece in toward the tray and pull out.
If you mount this product to the back of the TV, does it mimic color tones that are being displayed on the screen as they change from scene to scene? OR is it the same as all other sets, except that it is black instead of white, and with a USB to be used for power only?
This fixture changes colors by remote. It does not mimic the colors from your television. 
Can I use the app?
This fixture is not Wi-Fi enabled. The only tape light kit we currently have that utilizes Wi-Fi is model #AC1274-RGB-24LFW-G.
I bought this for a record player that it will plug into. Will the lights react to the bass of the music?
The lights will not react to the music.
Can you utilize a USB cord extension with this product? I need an additional 24" to reach my USB plug in.
DO NOT use with an extension cord. Use a power strip with integral over current protection to supply power to the fixture. NEVER use power strip unless the plug can be fully inserted.
The lights work and all but the turn on by themselves every 2 minutes. Why is that? Whether the TV is on or off they still turn on every few minutes.
We need more information about your application to further assist you. Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
It only switch to green and purple and white. There are no blues or reds. Is there a way reset it or something to get all the colors?
Unplug the lights and disconnect all parts. Reconnect and plug back in. If you are still experiencing issues, reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can I connect 2 of there kits together to get 14 feet?
You cannot connect multiple kits together. It will overload the power source.
Are these strong enough for grow lights to grow vegetable seeds? And to keep plants alive?
We do not recommend using these as grow lights. You can view our collection of grow lights here.
Is there a way to select a single color with no light effect? I'd like to keep just a solid pink light on, no strobe effects.
If plugged into the TV, turning the TV on and off will revert the lights to their default color. If you want to use pink, select that color on the remote. 
Remote is not connecting.
Please make sure the plastic tab is removed from the battery tray and that the IR controller/receiver is visible to the remote. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I set my light strips to fade between all the colors on the remote not just red green and blue? I did this once and hit a button by mistake on my remote and now I can’t get it to go back.
If you unplug the lights or turn them off at the switch, they will default to factory settings. 
Can you change the default color for power on when connected to the TV?
Unfortunately, since this is plugged into the TV, every time the TV is turned off, the lights will default to the factory setting.
Cut to fit?
This tape light kit is not cuttable.
Can I get a replacement remote? The one I had is lost in the house somewhere.
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can you set lights to be continuously on?
If the tape light is plugged into the USB port in the back of your TV, the TV would have to remain on.
Hello, I purchased your LED product but it keeps changing light colors every time I start my car. Please tell how to reset to stop changing colors.
Are the lights cycling while on? If you selected a color via the remote, when you turn off the car, you cut power to the lights, so they will default back to factory. There is no way to avoid this unfortunately.
Can I connect the 12 ft. multicolor light strip with the 7 ft. multicolor rope light that’s supposed to be on the back of a TV?
None of our tape light kits can be connected to each other. You can only run one kit off the included power source.
I bought the 7-foot tape and attached it to my TV. When I turned it on, one third of the tape was one color and the other two thirds were a different color. Is there a way to get the tape to be all one color or is the tape defective?
Unplug the lights from the TV and plug them back in. Make sure the IR receiver/controller is visible to the remote. If you are still experiencing an issue, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is this just for behind TVs or can I use it under kitchen cabinets?
It can be used anywhere, but you would need a USB port to plug in the lights.
Can I cut and make it smaller?
This kit is not cuttable.
My lights come on with my TV but once my TV starts playing, the lights go off.
There could be interference from the TV remote. We recommend covering the IR receiver if this is a tape light when using another remote nearby.  If this does not apply, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
It takes about a minute for the light to come on or off when pressing on/off buttons. Colors also take a while to change color. It could be the control? Do I need a replacement?
Make sure the IR receiver is visible to the remote. The remote is line of sight. If the IR receiver is visible and you are still experiencing issues, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST. 
How long is the USB power tail from end of lights to USB tip?
Product Dimensions (LxWxH): 120 in. x 0.40 in. x 0.10 in. 
View all
im_ac1214-whg-24lf1-g-set_1000.jpg
AC1214-WHG-24LF1: 24-ft LED Flexible High Lumen LED Tape Light - Selectable White Color
What's the maximum length you can run tape lighting?
This tape light is NOT expandable beyond 24 ft. Additional LED tape light lengths CANNOT be added. Only the provided (2) 12 ft tape light in this kit can be linked together.
Where can I buy the connectors separately without the entire kit?
Unfortunately, the accessories for our tape light kits are not sold separately.
Can they be made or programmed to turn on and off with a light switch only?
If you have the lights power source plugged into an outlet controlled by a switch, you can turn the lights on and off by the switch. However, if you selected a color other than the defualt with the remote, this will revert the lights back to the default.
Looking for the corner connectors for your 24-ft tape lights
We are so sorry to disappoint you, but unfortunately, accessories are not sold separately for our tape light kits.
How do I hardwire the lights without a connector?
This fixture is not intended to be hardwired.
How do I hardwire these without a connector?
This fixture is not intended to be hardwired.
Can I get some additional corner connectors and a longer corner connector?
We are so sorry to disappoint you, but the accessories for out tape light kits are not sold separately.
Can you link two kits together to work with one remote?
You can use one remote for two sets, but you cannot connect two sets of tape light from different kits together. You can only cut a reconnect from the same kit.
Can I purchase some more corner connectors or a longer connector? I didn't see any at the retailer I purchased the package I bought.
We are so sorry to disappoint you, but the accessories for our tape light kits are not sold separately.
Will AC1214-whg-24lf1-g work with Alexa?
We have not tested this set with Alexa. We do have a new product that is WiFi enabled and compatible with Google Assistant and Amazon Alexa, Model #AC1275-RWF-24LFW-G.
Is there a way to set the remote so that the setting I like them on will come on every time without having to dim and set color each time?
As long as you use the remote to turn the lights on and off and not the wall switch, the settings should not default.
I unplugged the lights with only 1 section hooked up and now they are blinking.
Please try disconnecting and reconnecting everything to see if that fixes the issue. If not, please reach out to customer service at 1-800-291-8838 for further assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
If I have two packages installed in one room, will the two remote controllers work independently of each other?
Yes. The remotes are not programmed to the fixture, but are line of sight. You can use either remote for both sets of lights.
How close does the remote need to be to work?
The maximum operating distance of the remote control with new batteries is approximately 20 ft. (7 m) with a direct line of sight between the remote control and the IR receiver.
What is the default light color?
Default should be 4000K.
Can I buy an extra roll of lights for this model?
We are so sorry to disappoint you, but you cannot connect tape light from another kit. You can only cut and connect from the same kit.
Can corner connectors be connected in series to make for a longer distance between tape lights?
You cannot connect corner connectors together to make a longer extension.
Can corner connectors be connected in series to provide for more distance between tape light runs?
You cannot connect corner connectors together to make a longer extension.
Can I purchase a replacement remote control?
Please reach out to customer service at 1-800-291-8838 to inquire about additional parts.
Can I buy a replacement power connector block separately?
We are so sorry to disappoint you, but unfortunately, the parts for our tape light kits are not sold separately.
I installed this tape light kit in a second home 6 weeks ago. They worked fine for a week. I just returned and they won’t turn on. I changed the battery (2025) and the lights are still off. Power is direct wired through an outlet that has power. I am inches from the IR receiver antenna. Nothing works. I have checked all the connections. It seems to be either the power supply unit or the remote.
We do not recommend hardwiring our tape light kits. Doing so also voids warranty.
Can I get a new power supply and infrared controller plus controller for this model?
The parts/accessories for our tapelight kits are not currently sold separately.
Can I connect the power supply in the middle of 2 strips? The plug I need to use is in the middle of the area I want to run my lights.
The power supply does not connect directly to the stip. It is connected to the IR receiver/controller, and the IR receiver/controller is connected to the power supply.
Can two 12-ft tape sets be purchased separate from kit?
The strips and parts/accessories for our tape light kits are not sold separately.
The directions were missing in the package I bought at Lowe's for this unit so I don't know how to cut or use the splicers. I could not find it on your website. Please advise.
The instructions can be accessed under "Downloads" on the product page of the website.
I have a cabinet to the left of my stove to the right of my stove and 2 connected cabinets to the right of my sink. How can I link these together? I bought a 24-ft kit, 3500 lumens, thinking that I would be able to make one kit work in all 3 locations. Do you sell anything to double or triple the factory connections? Also do I need to stick with 3500 lumens if I have to buy another kit to work in conjunction with the first kit. Will 2 or 3 separate kits work with the same remote?
Unfortunately, the only accessories available for the tape light kits are what comes include in the kit. We do not have any longer extensions. If you have to jump large spaces, we recommend seperate kits with seperate power sources. You cannot connect multiple kits together or use parts/acccessories from other kits. You can however use the same remote as long as it is the same model#/same remote.
I've had these lights installed for about a month and now all of a sudden they're blinking. Why are they blinking?
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST. More information is needed on your application.
Help with installation
Please reach out to customer service at 1-800-291-8838 for assistance with installation. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Need a remote control.
For parts replacement, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
If you use a timer will the light come on with the same setting as when it went off?
As long as it is not turned off at the light switch, it should turn to whatever color you have selected on the remote.
My lights work fine with the remote except I cannot turn them off. How do I turn the lights off?
Please make sure the IR/controller receiver is visible to the remote. If you cut and reconnected the kit, try disconnecting and reconnecting all parts/pieces. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Ten months after installation and turning the lights bright full on and off via wall switch, when turned on now, lights come on at about half dim and must be brightened using the remote control every time lights are turned back on using wall switch. What now causes loss of setup when lights are turned off?
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST. Turning the lights on and off with the wall switch should default the lights back to the factory setting. You can try disconnecting and reconnecting all parts to see if that fixes the issue.
What is the factory setting of the lights?
Factory preset should be 4000K.
We installed a 12-foot strip of your AC1214-WHG-24LF1-G lights, and they worked fine for a couple of days, until we happened to hit the "mute" switch on our DVR remote, and that caused the lights to cycle between white and yellow. We haven't yet figured out how to make it stop, We want a continuous warm white (yellowish) light. How do we make that happen? And a second question is can we make the receiver for the lights ignore the other remote?
If the lights are plugged into a switched outlet, turning off the switch will reset them to factory. Or you can unplug from the outlet and plug back in. If the receiver is reading a signal from your remote, you can try putting some electrical tape over the receiver.
The led strip doesn’t have a -negative- mark just + marks on the entire length of the strip top and bottom are +. How else can I tell what’s the negative side to make connections?
You should be able to use the connectors either way. If you cut and connect and the strip does not light, open the connector, flip it around, and try again.
What is the default setting for this light strip?
Default color temperature should be 3000K.
The instructions say the polarity symbols (+ and -) are located on the LED tape every 8". My tape has the followings markings: +24U WW CW WW +24U There are no negative symbols at all.
You should be able to use the corner connectors either way. If the lights do not turn on, remove the connector, and try it the other way.
If I use the 24’ in four to six different areas, in the same room, does each area (strip) have to be plugged in to a power source? Or, can I just buy something that links one power source to all?
You can cut and reconnect within the same kit with the connectors included. You cannot add from another kit.
I need another system that has matching light for the other side of my sink that is only 6' or 12' long that will work with the same remote. What model number would I get ?
Unfortunately we do not have a 6- or 12-foot kit available that works off the same remote. Our AC1068 comes in 6 or 12 feet but has a different remote. 
How long are the corner connectors?
The corner connectors for this kit are about 4 inches long.
When installing the light strip, when you reach the end not connected to the power supply, is there a cap/end fitting necessary to insulate the open end the tape strip?
You can use the block connectors included with the kit, but it is safe to leave the cut end as is.
View all
im_ac1273-whg-08lf0-g_f_1000.jpg
AC1273-WHG-08LF0: Indoor 8-ft LED Dimmable Plug-In Tape Light - White
We are putting LED tape lights under the kitchen cabinets. We need longer linking cords to get around our stove and sink to continue the lighting under the cabinets. Do you sell these cords and connectors?
We are so sorry to disappoint you, but unfortunately, the only accessories/parts we have for the tape light kits are what is included in the kit. We do not have any longer corner connectors.
Can I get connectors which are 24” long to span the gap between my cabinets?
We are so sorry to disappoint you, but the only accessories we have for the tape light kits are what is included within the kits. There are no longer corner connectors available.
I am wanting to cut my tape light into four segments. Do you sell extra linking cords?
We are so sorry to disappoint you, but unfortunately, the parts/accessories for our tape light kits are not sold separately.
I am wanting to cut my power supply cord in front of the dimmer. Are there 2 or 4 wires leading into the dimmer and can they be spliced back together?
We do not recommend cutting/splicing the power cord. Doing so voids warranty and may cause damage to the tape/LEDs.
I have purchased two self-adhesive white tape dimmable light kits. One of the light system the LED flicker when dimming is used. Both systems are installed the same way. Each are receiving power directly from an electrical outlet.
Please reach out to customer service at 1-800-291-8838 for technical support or replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What is the operating voltage? I want to use in an RV which has 12 VDC. I can wire it myself.
12 volts.
Can you buy a long power cord?
We are so sorry to disappoint you, but we do not sell/manufacture a longer power cord for this kit.
Can I cut off the plug end and hard wire to 110
We do not recommend manipulating the fixture in any way. Doing so also voids warranty.
If I attach the light tape strip to the power cord, then plug it in, should it light up? I purchased three sets. Two aren't lighting up. I haven't opened the third one as I'm wondering if I should take these back and select a different product. Also, If these did light up, the dimmer is too close to the plug in for me to use the plug above the microwave. I don't want to see the plug in cord so maybe I purchased the wrong product for my design look.
As long as the dimmer control is no in the off position (all the way down) the lights should light up once plugged in and unrolled from the reel. There is no way to manipulate/alter the power cord/dimmer.
Only used about half of the LED strip and would like to use the rest on another project. I am not able to locate power / dimmer and or connectors. Do you offer these separately?
We are sorry to disappoint you, but the parts for our tape light kits are not sold separately.
For best lighting effect, should the tape light be positioned on the underside front of the cabinet, or, the underside back of the cabinet closer to the wall, or, in the underside middle of the cabinet?
It is really your personal preference, but most customers center their lighting.
I bought 3 kits but I really only have a good place for one power supply. Can I wire more lights to a single power supply from a secondary Good Earth Kit?
You can cut and connect from the same kit, but you cannot connect multiple kits together. The power supply can only handle the strip included in the kit.
Can I use a short piece of tape light (2”) to link two linking cords together? If I cut the tape at the designated place (two inches in length) I would be able to double the length of the linking cord?
We do not recommend using the tape light kit any way other than instructed.
Can a remote be purchased for this product?
This tape light kit is not compatible with a remote.
I have installed the strip light per instructions; about 5' of light strip. The light flickers periodically; usually when in the full off position, the light will "flash" on and off. This condition does not happen all the time. How can this be remedied?
If you've cut and reconnected the tape light anywhere, unplug from the outlet, disconnect and reconnect all connections and try it again. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I bought the kit and installed it but notice the lights were a warm white. How do you make it go to cool white?
This kit is 930 lumens of bright white and a 3000K warm white color temperature.
I need a longer power cord with dimmer switch.
We do not have longer power supplies available for this kit. Only what comes included in the kit.
Is it normal for plug to be a little warm?
It is normal for the plug to be a little warm, but it should not be too hot to touch. 
My just purchased LED tape light has a + sign on the outside edge of both sides of the LED side of the strip, not a + on one side and a - sign on the other. There are 2 - signs in the middle. How do I decide which side to align with the molded triangle of the power cord?
You can attach the power supply to the tape light on the correct end with the arrow on either side. It will work either way. 
View all
ac1274-rgb-24lfw-g-02.jpg
AC1274-RGB-24LFW: Indoor/Outdoor 24-ft LED RGBW Plug-In Strip Light with Remote - White
Are there extension kits for this or do you have to buy the ones with the remote each time?
We are so sorry to disappoint you, but there is no expansion kit available for this kit.
Can the tape be cut?
Please be advised that due to the fact that this strip is IP65, water and dust proof, it is not recommended that you cut the strip. Once the strip is cut, it is no longer IP65 and can be damaged by water and/or dust. If you do need/want to cut the strip, please reach out to our customer service department at 1-800-291-8838 so they can assist.
Can you use 2-sided tape to mount LED light strips?
Yes. Double-sided tape is a great alternative if the adhesive wears out.
Would like to know if I can get just the strips in order to get the lights around the whole patio or do I need to purchase another set and find a way to plug it in as well?
We are so sorry to disappoint you, but unfortunately, you cannot add on to the strip. 
Is it possible to get just the power supply and an extra remote separately?
We are so sorry to disappoint you, but the parts/accessories for our tape light kits are not sold separately.
How to connect with app?
This kit is not Wi-Fi enabled. Our Wi-Fi tape light kit is model #AC1275-RWF-24LFW-G.  
Why when I plug the lights in and try to turn them on they don’t work?
Please make sure there is power going to the lights and that the switch is on. You may need to disconnect and reconnect all the components.
How do you turn off the lights with the remote? Neither off buttons will turn off the lights.
Make sure the plastic tab is removed from the battery tray and make sure batteries are not dead. You also need to make sure the IR receiver is in sight of the remote for the remote to operate the lights.
My lights won't turn on. I checked the plugs and I plugged it in and they still don't work.
Make sure there is power going to the lights. If you are using the remote, make sure the plastic tab is removed from the battery tray and that the batteries are not dead. You also need to make sure the IR receiver is in sight of the remote.
How do you work the remote? I can’t seem to get it to work to change the color or even turn the lights on/off.
Make sure the plastic tab is removed from the battery tray and that the battery is not dead. You also need to make sure the IR receiver is in sight of the remote. 
I need an extra package of mounting clips and screws. How do I obtain them?
Please reach out to customer service at 1-800-291-8838 to inquire about parts.
Can I connect 72 ft to one power pack?
You cannot exceed 24 feet in one run. You would need a separate power supply for each 24-foot reel. 
I have to lighting strips in close proximity and the remotes are not working cooperatively. One remote is working both strips. Is there a way to change the frequency and/or the channel?
The remotes are line of sight. They are not programmed to the lights individually. As long as the IR receiver can receive signal from the remote, it will operate the lights. 
I'm looking for a connector that will allow me to splice the tape lights. Do you have a connector to go from one strip to two in on the same power supply?
Unfortunately, the only accessories we make for the tape light kits are what comes included in the kit. 
When I turn my lights off with the remote, it used to completely turn the lights off. Now it leaves them a dim green when I turn them off. How do I fix this?
Try unplugging the lights, disconnecting everything, and reconnecting everything. If this does not work, reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does the TV need to be on in order for the strip lights to work?
These lights plug into an outlet not the TV. As long as the switch for the outlet is on, the lights will work.
After installing our strip (which worked originally), it started flashing red and green and now none of the light control buttons seem to be working. We unplugged it for a while and that didn’t help.
Power cycle the lights by unplugging everything and reconnecting everything. If you still experience issues after, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is there a way to get my 24" LED strip into AP mode, or Manual Mode?
This is not a Wi-Fi tape light kit.
All I need is the power RGBW controller box. How do I order just that?
We do not sell the parts/accessories separately for our tape light kits. If something was missing from your kit, please reach out to customer service for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I register for the warranty?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
Is there a way to program certain colors like red, white, and blue to fade in and out with each color?
Unfortunately not on the AC1274 tape. Some of the effects on the included remote will allow the LEDs to fade between colors; however, selecting specific colors to fade is only possible on the Wi-Fi Tape (AC1275).
When I try to turn off the lights, it goes to red and won't turn off. Do they not turn off?
We recommend unplugging the lights and disconnecting and reconnecting everything. Make sure the IR receiver/controller is visible to the remote. If this does not work, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can I cut RGBW strip?
This kit can be cut on the scissor marks located on the tape only. We recommend sealing the end you cut with some clear silicion so no water or dust gets inside the tape.
I can't get the blue light to come on.
Try disconnecting and reconnecting all parts. Make sure the IR controller/receiver is visible to the remote.
Installed them behind my TV and they aren’t working at all, took the plastic battery tab out and everything. Is it possible that when I plugged the USB in first it broke or something?
Unplug the lights from the TV. Plug them back in and make sure the IR controller/receiver is visible to the remote. Also try replacing the battery in the remote. If you are still experiencing an issue, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Why do lights keep flashing? It's not a Wi-Fi strip.
There could be an issue with your connections. Unplug the lights from the outlet. Disconnect all three pieces and reconnect. Make sure the IR controller/receiver is visible to the remote. If you are still experiencinng issues, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Randomly my lights are stuck on flashing red and blue. It won’t go back to solid and my remote may not be working as well. How can I get help with this?
First thing would be to unplug the lights from the outlet and disconnect and reconnect all parts. If you are still experiencing issues, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can two 24-foot power strips operate with one remote?
As long as they come with the same remote, yes, you can use one remote for multiple sets.
Can you cut these? I need to customize length.
Yes. You can safely cut on the scissors marks. Be sure to seal the end with some clear silicione so no dust or moisture gets inside the strip.
Where are the places where you cut them?
You can safely cut on the scissor marks located on the tape in between the two sets of copper circles. Since it is an indoor/outdoor tape light and has a silicone coating, we recommend sealing the end you cut with some clear silicone.
Can you overlap 2 strips? The room is only 44 ft.
You cannot connect multiple strips together, but you can use one remote for multiple strips plugged in separately.
Where do you cut the IP65 tape? I have about 2 feet, too much.
There is a small scissor mark every few inches on the tape itself in between 4 or 5 copper circles. It is safe to cut on the scissor mark. We recommend sealing the end with clear silicione so no water or dust gets inside the tape.
Can you direct me to the correct connectors so that I can splice and ad wire for under the cupboard installation? We ordered some from Amazon that were to wide and wouldn't connect.
Because this is indoor/outdoor, it has a silicone coating over the tape light. This strip can only be cut if it needs to be shortened. You cannot reconnect to go around a corner, etc. Nothing aftermarket is compatible.
Can they be hardwired?
This fixture is plug-in only. We cannot recommend hardwiring.
The site states "input wattage" of 36; does that mean the set USES 36 watts? How many watts if dimmed.. 36 seems a lot for LEDs.
36 watts is the maximum the driver is rated for. If the tape light is dimmed, it will use less wattage.
View all
ac1275-rwf-24lfw-g-02.jpg
AC1275-RWF-24LFW: Indoor/Outdoor 24-ft Smart Wi-Fi LED RGBW Plug-In Strip Light - White
Can you cut these and reattach?
Please be advised that due to the fact that this strip is IP65, water and dust proof, it is not recommended that you cut the strip. Once the strip is cut it is no longer IP65 and can be damaged by water and/or dust. If you do need/want to cut the strip, please reach out to our customer service department at 1-800-291-8838 so they can assist.
How many strings can you add to make a continuous string?
Unfortunately, you cannot connect multiple strips of tape light together. 
Can you have a run longer than 24 feet? And if not, can you sync more than one strand?
You cannot exceed 24 feet with this tape light and you cannot connect multiple strips together. You can, however, operate both sets with the app as this is Wi-Fi.
The strip light is roughly 50” longer than needed. Can it be cut or what would you recommend to shorten it?
Please be advised that due to the fact that this strip is IP65, water and dust proof, it is not recommended that you cut the strip. Once the strip is cut it is no longer IP65 and can be damaged by water and/or dust. If you do need/want to cut the strip, please reach out to our customer service department at 1-800-291-8838 so they can assist.
How do you schedule start and stop times for LED lights? I do not see a stop time in the Good Earth application, only when to turn on the lights and repeat days.
How do I connect without Wi-Fi?
This fixture requires Wi-Fi in order to operate. We have a similar product that uses a remote instead of Wi-Fi. Model #AC1274-RGB-24LFW-G
Do you make a shorter Wi-Fi light system, say 12 feet?
We are sorry to disappoint you, but this is only available in 24 feet. You can cut the strip to shorten if need be. Just make sure you cut on the scissor marks and seal the end with clear silicone or adhesive.
Is this device able to only be controlled by one device at a time? For instance, I would like to have control from Alexa and 1 or 2 phones.
Yes it can be controlled from multiple devices but both people should not try and control it at the same time as that would be confusing. You can just login to the same account on both devices.
Can the light strip be controlled by a remote instead of smart phone?
This fixture can only be controlled with the Good Earth Lighting app. We do have a similar kit that is controlled with remote: AC1274-RGB-24LFW.    
Only works in music mode when the app is open on cell phone. How do you use music mode while still using other apps on cell phone?
Unfortunately, at this time, the app has to remain open for this function. 
Won’t light. Outlet is working and connections are tight. What’s wrong?
Please disconnect and reconnect all components and try again. These lights are controlled via the Good Earth Lighting app. Are you unable to connect to the app? Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. Try connecting near the router, with the strip unrolled and elevated for first pairing. You can also watch our Good Earth Lighting YouTube tutorials.
I have the LED light but I'm missing the WiFi controller and brackets and screws. Can I purchase the WiFi controller and the brackets and screws without the light?
We do not sell the parts/accessories for our tape light kits separately. If they were missing from the box, please reach out to customer service at 1-800-291-8838 to inquire about replacement parts under warranty. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What double stick tape works with these lights?
If using outdoors, we recommend using industrial strength. 
Mine was working and one day it wouldn't work on the app. Tried to reset the lights but the lights don't show up when I'm scanning for devices even when they are blinking.
Confirm your router is set to 2.4ghz, restart your router, power off the fixture for two minutes, and try pairing again near the router if possible so the lights receive a better signal. If you are still unable to pair, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
If I purchase more than one 24-FT Outdoor Tape Light RGBW, will I be able to control both strips in the app?
You can pair multiple lights to the app.
Where can I find the connectors for the AC1274-RGB-24LFW-G? Need to go around corner.
We are so sorry to disappoint you but there are no connectors available for this tape light kit. Due to the fixture being IP65 and having the protective coating, you are unable to cut and reconnect. You can only cut to length.
Can you add a dimmer wall switch to the lights (i.e. Lutron)?
These lights cannot be used on a dimming circuit.
Can you cut the extra off?
You can safely cut this tape light at the scissor marks located on the tape itself. We do recommend sealing the end you cut with some clear silicone so the tape does not get any dust or water inside.
Can you buy a replacement remote if you broke yours?
The remote for this tape light kit is not sold separately, but please reach out to customer service at 1-800-291-8838 for assistance.
Can you buy a long roll cut it and buy more transformers?
Unfortunately, the parts and accessories for our tape light kits are not sold separately.
How do you pair two outdoor light strips?
Please click the link below to view our installation and pairing how to for your lights. If you require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. 1. Good Earth Lighting - Indoor/Outdoor Smart LED Wi-Fi Strip Light Installation 2. Good Earth Lighting App - How to Pair your Smart Lighting
After you pair 2 sets of lights to the app, how do you synchronize the lights to flash at the same time with the same color? What are the "menu" steps?
Please click the the links below to view our YouTube videos on how to operate your lights. If you require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. 1. Good Earth Lighting App - How to Set Schedule, Functions, and Controls (RGB, CCT) 2. Good Earth Lighting App - How to Schedule Lights to Certain Conditions (Time, Date, Weather)
Can I buy a replacement connector cord?
This kit does not come with linking cords/corner connectors. 
Does this light tape work well in the salt air on the beach? Does it work well where it is very windy?
This tape light has a silicone cover and is IP65-rated, meaning it is dustproof and waterproof. It is also installed with clips as opposed to adhesive so it should work fine for your application.
I installed 6 of these for cabinet lights upper and lower. When I switch them on (all on the same switch) 2 of them blink for the first 5 minutes then go solid like the rest. What’s wrong? I’m not using them for Wi-Fi/color. Just the 3K color.
When these fixtures flash that means they are in pairing mode so you can connect them to our app via Wi-Fi. There is really no way to avoid that. If you are not planning to use them with the app/Wi-Fi, we recommend our non Wi-Fi version, AC1274-RGB-24LFW-G.
How do I get the microphone on the controller to pick up sound?
There is no microphone or controller. This is a Wi-Fi kit and should be paired to the Good Earth Lighting app via Wi-Fi to control the lights. If you need assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. Or check out our YouTube page for helpful videos.  
Can I use an existing wall switch to turn on/off? Does it remember last color and brightness settings?
You can turn on and off via the wall switch. It is possible that the fixture will reset if the switch is off too long so we do recommend using the app.
Can different sections be set to different colors, I.e. 24 one foot sections of different colors
No. That is not possible with this kit.
Can the strip be controlled by Bluetooth?
No. This must be paired to the app via Wi-Fi.
We are struggling to connect the LED light strip to the good earth app. We may have issues because the Wi-FI is not always set at 2.4 ghz.
If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz. Make sure your phone or tablet is on the 2.4ghz network you are using to connect.
Do the lights come with a remote to control them or is it just from your phone?
These lights do not come with a remote control. The only way to operate them is with the Good Earth Lighting app VIA WiFi. We do have a similar set that works off a remote. Model #AC1274-RGB-24LFW-G.
View all
bo1101-whg-04lf1-e_pt02.jpg
Battery-Operated LED Motion-Activated Directional Pathway Light - White
View all
IM_BO1062-GRY-03LF3-E_3_Puck_Kit_Gray_Set_1000.jpg
BO1062-GRY-03LF3: 3-Pack 3-in Battery-Operated LED Tap Puck Light - Grey
View all
IM_BO1062-WHG-03LF3-E_alt1_1000.png
BO1062-WHG-03LF3: 3-Pack 3-in Battery-Operated LED Tap Puck Light - White
Can the LED tap lights be used in the interior of an outdoor shed?
These lights are not recommended for outdoor use.
Can you connect several packages to the same remote?
Yes. One remote will work several lights.
Can they safely be left on 24/7?
Yes, but this is a battery-operated fixture and only lasts about 20 hours with fresh batteries. If you are going to use them 24/7, you may want to invest in rechargeable batteries.
View all
im_bo1063-gry-12lf6-e_1000.jpg
BO1063-GRY-12LF6: 12-in Battery-Operated LED Tap Bar Light - Grey
Does this come in 18-inch and white? I bought a 12-inch one in white. This comes on automatically when you get close. I think I'd like the touch feature better.
This fixture comes in white, but only 12 inch. Tap on/off.
View all
im_bo1063-whg-12lf6-e_1000.jpg
BO1063-WHG-12LF6: 12-in Battery-Operated LED Tap Bar Light - White
How do I register this product for the 6-year warranty?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
How do you change batteries when it's mounted?
This fixture should have came with hook-and-loop fastener Command™ Strips from 3M so you can remove the fixture to replace the batteries.
View all
im_bo1064-whg-03lf1-e_0709202_3_pack_1000x1000_2.jpg
BO1064-WHG-03LF1: 3-Pack 3-in Battery-Operated LED Tap Light - White
View all
im_bo1065-whg-6lf6-e_3300.jpg
BO1065-WHG-06LF6: 6-in Battery-Operated LED Motion-Activated Utility Light
Just got one for Christmas and it will not turn off. I have tried placing it in several locations with no motion to make sure it works and it never turns off.
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I need to use the warranty on this product. How do I do this?
For warranty claims/replacements, reach out to customer service at 1-800-291-8838. We are available Monday throuhg Friday 8:30 am to 5:00 pm CST
I bought two and started using rechargeable batteries. After a week of using rechargeable batteries both lights simultaneously stopped working. Now will not work with normal batteries. Please help.
Please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST. If fixtures are not working with new regular batteries and/or charged rechargeable batteries, the fixtures may be defective.
How do you tell batteries need to be replaced?
The fixture will start to dim once the batteries wear down.
View all
im_bo1080-gry-01lf1-e_1000.jpg
BO1080-GRY-01LF1: Battery-Operated LED Motion-Activated Outdoor Deck Light
View all
im_bo1081-whg-07lf6-e_closet_light_main_view_fl_1000x1000.jpg
BO1081-WHG-07LF6: 2-Pack 7-in Battery-Powered LED Closet Pull Cord Light with Timer
How to open the back to put the battery in
Hold each side of the fixture. Rotate counter-clockwise to release light from cover. 
View all
im_bo1082-gry-03lf3-e_3.5_puck_gray__1000.jpg
BO1082-GRY-03LF3: 3.5-in Battery-Operated LED Tap Puck Light - Grey
How long should I expect batteries to last?
Battery life at full charge is 20 hours. The light will start to go dim as the batteries wear down.
View all
IM_BO1082-GRY-09LF3-E_Q_1000.jpg
BO1082-GRY-09LF3: 3-Pack 3.5-in Battery-Operated LED Tap Puck Light - Grey
View all
bo1082-whg-03lf3-e_02.jpg
BO1082-WHG-03LF3: 3.5-in Battery-Operated LED Tap Puck Light - White
View all
IM_BO1082-WHG-09LF3-E_3.5_Puck_Kit__1000.jpg
BO1082-WHG-09LF3: 3-Pack 3.5-in Battery-Operated LED Tap Puck Light - White
Looking for warranty info.
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration. This fixture has a 6-year warranty.
View all
im_bo1083-whg-06lf3_main_view_1000x1000.jpg
BO1083-WHG-06LF3: 6-in Battery-Operated LED Tap Bar Light - White
View all
im_bo1100-whg-02lf1-e_q_2200.jpg
BO1100-WHG-02LF1: Battery-Operated LED Motion-Activated Bed Side Light - White
View all
3467257_cmyk_perspective.jpeg
BO1101-WHG-04LF1: Battery-Operated LED Motion-Activated Directional Pathway Light
Price individual compared to bulk
Please click on the retailer's logo under where to buy on the product details page to check retail in your area.
View all
im_bo1182-whg-03lf6-g_6_puck_w_remote_1000.jpg
BO1182-WHG-03LF6: 6-Pack 3-in Battery-Operated Dimmable LED Tap Light with Remote
If you buy two packs, can one remote work both of them?
Yes. One remote will work two sets.
How do you get the remote to work? I’ve installed all the batteries into the pucks and have tried turning them on and off and nothing happens.
First thing would to make sure the plastic tab in the battery tray is removed and that the batteries are not dead. If neither of these are possible, and the remote is still not operating your lights, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I get all the lights to turn on at the same time? I am having to push the on button multiple times to get all the lights on.
These fixtures are line of sight. So although you can use one remote for multiple fixtures, you do need to point the remote toward the fixture you are operating.
The remote will turn the lights on but it will not turn the lights off.
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I lost my remote. Do I have the option to buy one separately?
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What is the “easy” way to unlock the back cover? I’ve tried turning it by hand, using towels to help hold it, etc... still can’t get it open.
Use two hands. Hold the front of the light with your left hand and the back of the light with your right. Twist the front clockwise and the back counterclockwise. 
I need one additional light. Can I buy that one separately?
Unfortunately, these lights are not sold separately. They are only available in a 6-pack.
Can I register my warranty online?
There is no online registration. Keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future.
Do these work for only 20 hours before you have to replace the batteries?
Yes. These lights have a 20-hour battery life with fresh batteries. The lights will begin to dim down once the batteries starting wearing down.
I cannot turn cover of light to open.
Remove cover by rotating counterclockwise. Use two hands and twist in opposite directions. If you are still unable to open any of your puck lights, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.We are available Monday through Friday 8:30 am to 5:00 pm CST.
Battery life at 10% setting?
Battery life is 20 hours.
View all
bo1183-whg-12lf6-e_05.jpg
BO1183-WHG-12LF6: 12-in Battery-Operated CCT Selectable Dimmable LED Tap Bar - White
How do I register my 12-inch ecolight battery-operated tap light b01183whg12lf6e?
We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
View all
bo1191-whg-03lf3-e_03.jpg
BO1191-WHG-03LF3: 3.5-in Battery-Operated RGBW Dimmable LED Tap Puck Light - White
View all
bo1192-whg-03lf3-e_06.jpg
BO1192-WHG-03LF3: 3-Pack 3-in Battery-Operated CCT Selectable Dimmable LED Tap Puck Light - White
View all
bo1215-whg-03lf3-e_06.jpg
BO1215-WHG-03LF3: 3-Pack 3-in Battery-Operated RGBW Dimmable LED Tap Puck Light - White
We purchased a six-pack of the Ecolights with a remote. We like the lights very much, but wondered if we can buy a couple of extra remotes. That way, we could leave them near where the lights are installed for quick access. (They are on different floors.)
Unfortunately, we do not sell parts separately and do not sell direct to the public. But please reach out to our Customer Service department at 1-800-291-8838 as we may be able to assist. We are available Monday through Friday 8:30 am to 5:00 pm CST.
6-pack puck lights with remote stopped working all at same time; no response from remote. Manually touching each light also no response. Installed less than 30 days.
Have you tried replacing the batteries?
I have purchased 2 sets of the 3 pucks. I want to know how to sync the two sets to run off of one remote. At this point, when I turn them on or off at least one of the lights remains on or off.
The remote is not programmable. It is line of sight. You will have to point the remote near the lights you would like to operate.
With the purchase of two or three sets of lights, is it possible to use one remote to control different sets of ecolights, instead of using two or three different remotes in one room?
As long as they are the same model # with the same remote. 1 remote will work multiple sets.
Remote won’t work straight out of package. What should I do?
Please make sure the plastic tab is removed from the battery compartment and batteries are good. If the remote is still not working, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
bo1271-whg-09lfc-e_2p_wremote_1000.jpg
BO1271-WHG-09LFC: 2-Pack 9-in Battery-Operated CCT Selectable Dimmable LED Tap Bar with Remote - White
With the auto switch ON, can you increase the time that the light stays on using the remote control for more than 20 seconds? Model RE1250-WHG-12LF1-G.
Press the 1, 5, 15, or 30 buttons (the light will blink twice) to set the timer to 1 minute, 5, minutes, 15 minutes, or 30 minutes.
How do you replace the batteries?
To replace the battery, push the small square part next to the battery tray toward the battery tray and pull it out.
Can one remote operate multiple lights from different packages of the same model?
Yes. As long as it is the same model with the same remote.
Remote doesn’t work at all.
Please make sure the plastic tab is removed from the battery tray and the batteries are not dead. This fixture is line of sight so the remote must be pointed towards the fixture to operate. If you are still experiencing issues with the remote, please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can I reprogram a remote? I bought two kits (two lights for each package), but I would like two lights on one remote and two lights on the other.
Unfortunately the remote for this fixture is line of sight. It is not programmable. 
Can these be used in a refrigerator?
The cold of the refrigerator may affect the fixture, but it should still operate.
I installed these lights (6) using the Command Strips. Am I able to change batteries without having to remove/uninstall or am I going to have to "reinstall" each time the batteries need to be replaced?
The battery compartment cover will stay attached to wherever you installed with the Command Strips. You can slide off the fixture to change batteries.
Can these stay on longer than 30 min?
IR remote control functions include warm and cool color temperature selection, adjustable dimming, and an auto off timer setting (1, 5, 15, or 30 minutes). If you use the tap on/off instead of the remote, the fixture will stay on until you tap off.
View all
bo1298-whg-07lfr-e_w_remote_2.png
BO1298-WHG-07LFR: 7-in LED Battery Tap Light with Remote Switch
Can you get this light to stay on longer than 15 minutes?
If you tap the light on it should remain on. If you use the remote it will turn off via the timer.
View all
im_bo1307-rgb-09lf1-e_in_rgb_bar-1_f.jpg
BO1307-RGB-09LF1: 9-in Battery-Operated RGBW LED Bar with Remote - White
If I install 6 lights, can I use one remote?
Yes. One remote will operate multiple fixtures.
How do I link multiple units?
This fixture is not linkable.
View all
im_bo1308-rgb-03lf3-e_3_pack-remote_main_image.jpg
BO1308-RGB-03LF3: 3-Pack 3-in Battery-Operated RGBW LED Magnetic Puck Light with Remote - White
I cannot locate my remote for this product. Do you offer a replacement remote for purchase?
Unfortunately we do not sell direct to the public and do not sell parts separately. 
How do you control the three lights separately? This light will be mounted in a hard-to-reach location; can I use the remote to turn on and off without physically touching the light?
Yes. The remote is line of sight so just point at the light you would like to operate. If the lights are in close proximity it may operate all of them.
I just purchased this product and my remote does not work. How do I get a replacement?
Please make sure the plastic tab is removed from the battery compartment and that the batteries are good. You also need to point the remote towards the light you want to operate. If it still does not work, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
im_bo1308-rgb-03lf6-e_6_pack-remote.jpg
BO1308-RGB-03LF6: 6-Pack 3-in Battery-Operated RGBW LED Magnetic Puck Light with Remote - White
How long do the batteries last?
With fresh batteries the lights should last 27 hours until 10 lumen output. 
View all
im_bo1309-rgb-03lf1-e_3.5_in_rgb_puck-remote_main.jpg
BO1309-RGB-03LF1: 3.5-in Battery-Operated RGBW LED Magnetic Puck Light with Remote - White
View all
co1290-bk2-07la0-g-01-04_1.jpg
CO1290-BK2-07LA0: Outdoor Lantern with Clear Water Glass and LED Bulb - Matte Black
How can I reduce the light output? They are just too bright. My neighbors are complaining!
The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter or dimmer bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.
Is it possible to disengage the sensor?
The sensor cannot be overridden. You can turn on and off at the wall switch.
Can you buy a 5000k bulb for this lantern?
The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.
Can I manually turn on the light?
If the fixture is wired to a wall switch, you can turn the fixture on and off with the switch. It will only work from dusk to dawn.
We live in Barrie ON and our temperatures in the winter can be -30 C but the specs for this item states cold start to -20 C. Will this work in our climate? What exactly does "cold start to -20" mean?
For -20 C cold start, that means it will turn on at full brightness up to -20 C. Technically the light should still turn on even below that temp but not at full brightness.
Can you use Philips Hue light bulbs in these fixtures?
The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.
The sensor doesn't work. We just purchased a week ago. Can I get a replacement? We bought the light at Costco in Terrebonne, Quebec.
We can replace the sensor or the fixture. Please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can you access the bulb from the bottom to change it easily without having to take anything apart?
Yes. The fixture should be open at the moment so you can easily replace the bulb.
I bought this item from Costco and one of them is missing a light bulb.
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Will this work with a motion sensor light bulb?
We have not done any testing on the fixture with motion-sensing light bulbs. 
How sensitive is the sensor? I just installed it and can’t turn it on when covering the sensor completely.
We recommend waiting until dusk to test the fixture. Even covering the sensor, light may sneak in somewhere and prevent the fixture from turning on.
I need new a replacement glass for one of narrow corners. Can I purchase from you?
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Costco in Ontario Canada have stopped selling the Outdoor Lantern with Clear Water Glass and LED Bulb - Matte Black; cannot seem to find it anywhere else in Canada. Do you have any other distributors in Ontario Canada that sell this specific product? Can I order directly from this website? Will this product be back to Costco next year (2022)?
This fixture is sold exclusively through Costco Canada. It is not currently available throuhg any other retailers, and we do not sell directly to the public. This fixture has not been discontinued, but may be out of stock at some Costco locations. Continue checking with your local Costco for an ETA on when the fixtures will be available.
How can I test in daylight the Outdoor LED Wall Lantern (model #CO1290-BK2-07LA0-G). I've installed it and I'm unable to illuminate the fixture.
You can try covering the sensor, but it is best to test after dusk.
What are the dimensions of the backplate?
Base measurements/Standard electrical box 5" W x 7"
Where can you purchase replacement light bulbs for these lights?
WHERE TO BUY THE LED BULB/LAMP?Bulb part # on the Lantern box :ZB-LA8W-2700FIL LED BULB*Call to order through 1000BULBS division for Canadian customersIGLOBAL 385-263-4370 customerservice@iglobal.ioUS Customers call 800-624-4488-https://www.1000bulbs.com/product/219185/BULBRI-776769.htmlNatural Light - 850 Lumens - 8 Watt - 3000 Kelvin - LED Edison Bulb60 Watt Equal - Dimmable - 90 CRI - 120 Volt - Bulbrite 776769
View all
co1297-bk2-96la3-g_1.png
CO1297-BK2-96LA3: Outdoor LED Post Lantern Light - Matte Black
Does a plug-in wire come with this fixture?
This is a direct wire fixture.
Does this fixture have a classic 'Edison E26 base' 120VAC socket? and thereby customer can change the LED bulb with a dimmable type?
The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.
Wondering the dimension of base? I’m replacing older light posts and wondering space between bolts to see if they will fit on base.
Hollow square base 12 1/4" x 12 1/4".
Are the bulbs replaceable screw-in LED bulbs?
Yes. The Energy Star LED bulb is included with the product and is 800 lumens at full brightness, but a brighter bulb could be used if preferred. It’s a 120V fixture. Standard Edison base socket.
Is there any way to make the lamp shorter by not installing the lower or upper post section?
Yes, the post lantern heads can be installed on the lower post by not using the upper post. The lower post uses 6 screws to attach to the base section, the upper post has provisions for 4 screws.
Where is the circuit breaker and junction box located?
The circuit breaker and junction box are on your home. Please reach out to an electrician.
Does it have a manual turn off and on?
This is a dusk to dawn fixture so it will automatically turn on at dusk and off at dawn. If wired to a wall switch, you can turn the switch off to turn off the fixture.
Can you override the sensor or not use it to have the fixture function by switch? I want the lights to come on earlier and stay on later.
This is a dusk to dawn fixture so it will automatically come on at dusk and turn off at dawn. It will never come on in daylight unless you completely cover the sensor so it is tricked into thinking it is dark. If wired to a wall switch, you can turn the switch off to turn off the fixture.
Can the lantern head be installed to an existing post?
We can not recommend installing the fixture any way other than the instructions dictate.
I would like to install 6 of these lights over a run of 500 feet in length, what electrical wire should I use if connecting to a 15 or 20 amp?
Type UF cable is generally used when placing a cable outside, buried in the ground between a house and an outside post lantern. Specifically for this application, due to the 500ft length and current draw, to stay within the 3% voltage drop rule of thumb, 12 awg wire is recommended.  However, electricians may have different recommendations based on local codes.
What is the dimensions of the mounting base?
12 1/4" X 12 1/4"
View all
neptune_replacement_lens.png
D2021: Neptune Flush Mount Replacement Lens - White
I need one of these 12 inches wide by 4 inches deep. Do you have anything close?
Unfortunately, our replacement lenses/diffusers are specific to our models.
View all
Modena_Silver_Replacement_Lens_1.jpg
DL2100: Modena Silver Replacement Lens
What are the dimensions of this lens? I need 1- 2"W x 1.5"H x 36"L, and 3- 2"W x 1.5"H x 18"L.
Unfortunately, since our diffusers are specific to our fixtures only, we do not have dimensions for our diffusers. They will not work with other fixtures.
View all
im_fl1059-br4-11lf0-g_1000.jpg
FL1059-BR4-11LF0: Legacy 11-in LED Flush Mount - Bronze
My light stopped working. It just flickers and won’t turn on. How do I get a replacement light?
Please reach out to customer service at 1-800-291-8838 to file a warranty claim. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1059-br4-15lf0-g_1000.jpg
FL1059-BR4-15LF0: Legacy 15-in LED Flush Mount - Bronze
Can I get a replacement lens?
Yes, the replacement diffuser (Item #720711, Model #ZD-FL1059D15-OPL) for this fixture is available at Lowe's.
View all
im_fl1059-br4-19lf0-g_1000.jpg
FL1059-BR4-19LF0: Legacy 19-in LED Flush Mount - Bronze
How can I order replacement diffusers?
Installed today with Lutron Skylark dimmer and buzzes so loudly that we can’t use it. Any ideas on how to rectify this?
Please reach out to customer service at 1-800-291-8838 for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1059-nk3-11lf0-g_1000_1_.jpg
FL1059-NK3-11LF0: Legacy 11-in LED Flush Mount - Nickel
View all
im_fl1059-nk3-15lf0-g_1000.jpg
FL1059-NK3-15LF0: Legacy 15-in LED Flush Mount - Nickel
View all
im_fl1059-nk3-19lf0-g_1000.jpg
FL1059-NK3-19LF0: Legacy 19-in LED Flush Mount - Nickel
Is the replacement glass available for this fixture?
View all
im_fl1060-br4-14lf0-g_1000.jpg
FL1060-BR4-14LF0: Jordan 14-in LED Flush Mount - Bronze
I do not have a dimmer. The light is very low. How can I increase it?
This fixture has 1677 lumens of bright white light with a color temperature of 3000K bright white. If the fixture is installed correctly and not on a dimmer and appears to be too dim, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I recently bought one of these and a 4-ft light for my kitchen light. The guy installing them dropped the diffuser for the round one an it shattered in a million pieces. Can I buy a new one or do I have to buy a new fixture? I bought a 14 in.
View all
im_fl1128-br4-19lf0-t_3_1.jpg
FL1128-BR4-19LF0: Legend 19-in LED Flush Mount - Bronze
How can I purchase replacement "bulbs" for this?
This is an LED fixture and does not contain light bulbs. Instead of light bulbs, it has LED diodes. They cannot be replaced.
View all
im_fl1128-nk7-19lf0-t.jpg
FL1128-NK7-19LF0: Legend 19-in LED Flush Mount - Nickel
How much is the diffuser as a replacement?
Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser). If you see a label on your fixture with our name and Model# FL1128-BR4-19LF0-T then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers' lookalike fixtures. If you verified you definitely have our fixture, the diffuser can be special ordered at the Menards electrical desk or through Green Electrical Supply in Michigan (phone number is 248-276-9640). Part # ZD-FL1128D19-OPL Diffuser for 19" Legend Fixture Model LF1088-NSM-32LF2-G Special orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned. *Note that Fedex home delivery is Tuesday through Saturday.
View all
fl1195-nk7-11lfl-g_1000.jpg
FL1195-NK7-11LF1: Vista 11-in LED Flush Mount - Nickel
View all
fl1195-nk7-14lfl-g_1000.jpg
FL1195-NK7-14LF1: Vista 14-in LED Flush Mount - Nickel
View all
im_fl1196-nk3-11lf1-g-main_f.jpg
FL1196-NK3-11LF1: Plano 11-in White LED Flat Panel Ceiling Light with Nickel Frame
None of the Lowe's in Oklahoma have them in stock. And I can not find it on Amazon.
We show this fixture available on Lowes.com and Amazon.com.
Does this light have to be wired to a dimmer switch?
No. This fixture does not need to be wired to a dimmer switch.
View all
im_fl1060-br4-11lf0-g_1000.png
FL1217-BR4-11LF1: Jordan II 11-in LED Flush Mount - Bronze
How can you take it apart to clean bugs out of the light?
Unscrew the post caps from the fixture to remove the diffuser. Make sure to hold the bottom of the diffuser to avoid dropping it.
Do I need to register my product for the warranty to apply?
We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
Just installed this light and it's making a buzzing sound.
We apologize for the problems that you are having dimming your new fixture. Yes, it is normal for some humming to occur when dimming LED fixtures. Read on and see the alternate dimmer list below.*LED dimmers start up with the lowest range of 25-30%, and this is normal for dimming LED fixtures.*We suggest leaving the dimmer on "high" when you turn off the switch so that it will start off on high receiving the full amount of electricity to begin with. Then you can dim down to the level of choice.This will lower the delay of lighting when you turn the dimmer switch on when you enter the room.We listed 3 example dimmers and since then we have a list of alternate dimmers that we have tested that work better. See below.*Customer input and feedback is appreciated.INTRUCTIONS: This fixture is dimmable by specific forward phase electronic (triac) dimmers and is not compatible with 0-10V dimming systems. Dimmers tested to be compatible with this fixture are: Lutron: Diva® C•L™:DVWCL-153P or DVCL-153P Lumea® C•L™: LGCL-153P Toggler® C•L™: TGCL-153P *NOTE: This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.ALTERNATE Reverse Edge DIMMERS recommended by Customers and Electricians: LEVITON: ILLUMA TECH IPI06-1LZ DDL06-BL- 600 watts (available at Home Depot and Amazon) Note that all LED dimmer switches have this Decora style paddle switch. Reverse Edge Dimmers - "ELV" Lutron Models DVCL-253P-IV larger dimmer paddle and the receptacle has to have a ground. DVELV-300PH-WH, Internet #202247984, SKU #560296 Lutron: MAELV-600BL (Digital) DVELV-300P Skylark SELV-300P Lutron DIVA Model #DVELV-300PH-WH, Internet #202247984, SKU #560296 Note the wiring requires a white common connection to the lighting fixture circuit. Note that all LED dimmer switches have this Decora style paddle switch. Leviton TOGGLE TOUCH TGI06-1LW (Digital) The new ToggleTouch™ Preset Toggle Dimmer provides a unique combination of toggle-style ON/OFF switching and digital touch-pad dimming technology. Where to buy? 1000bulbs.com, Zoro , Home Depot, Electric Bargain Store, Westway Electric Supply Troubleshooting the problem: To look into the problem, we need to ask you some questions about the installation. Can you send a picture of it installed and the dimmer that it is on? These will be forwarded to the engineers. Are there any other fixtures on the same dimmer? Please check the wiring. Is there any major appliance on the same electrical circuit, like a refrigerator or microwave? Is there a GFCI surge protector on the electrical circuit back at the main box? Why does it hum? Why does the fixture hum utilizing the dimmer listed in the instructions? Is it the wrong dimmer? Is there a solution? Unfortunately, there is currently no industry standard when it comes to dimming LEDs and the performance will vary greatly from one to the next. When LEDs are used on a dimming control, depending on the design of the LED, they can produce high current spikes. These high spikes may cause the diodes or the dimmer itself to produce an audible buzz or hum.
I am missing a post cap. I purchased through Amazon. How do I get another one?
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I dim these?
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.) This is an aftermarket item purchased seperately. You cannot dim the fixture on the fixture itself.
If my light was working fine (for several months), but all of a sudden became very dim, do you have any suggested troubleshooting?
Double check your switch and wiring. If wiring and switch are good, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Light continues to be emitted even after being turned off. How can I fix that?
It could be a defective fixture or the wiring from the home allowing a small amount of electricity to pass through. It is not dangerous and is very low voltage. We can replace the fixture, and if the new fixture does the same thing, it may be the wiring in the home.
View all
im_fl1060-br4-14lf0-g_1000_1.jpg
FL1217-BR4-14LF1: Jordan II 14-in LED Flush Mount - Bronze
I need the replacement glass. Do you sell that?
Where do I find the warranty registration?
We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
Do you have to have a dimmer switch or just an on/off switch?
This fixture can be used with a regular wall switch. Installing on a dimmer switch is just an option.
How to remove for cleaning?
Remove the post caps at the bottom of the fixture holding the diffuser in place. Make sure you keep your hand on the diffuser so it does not drop and break. Once you remove the post caps and decorative rings, the diffuser should come over for cleaning.
The light dims after about 30 minutes of use. Please tell me what is wrong. I purchased three of them and only one fades out.
Double check that all wiring is tightly connected. If so, please reach out to customer service at 1-800-291-8838 to inquire about warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
With the dimmer and switch all the way off, I still have a glow in the light. Looks like a night light. How do I fix?
Double check all wiring. It is possible that there is a bleed over from the wiring in your home cause a small amount of electricity to bleed into the fixture. It is not dangerous.
I wired this lamp in a bedroom closet to an existing motion detector. As I enter the area the light turns on as expected. However, when I leave the area, instead of fully turning off, it simply dims and remains on in a "dim" type mode. What do I do to correct this problem?
We recommend double checking your wiring. There could be a small bleed over in wiring that is pushing some electricity through to the fixture. It is not dangerous and does not use much electricity. If you used the quick connects instead of wire nuts, make sure the wiring is fit snug within the quick connects.  It is also possible that the fixture is defective. If you believe the fixture is defective or for further assistance, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1060-br4-17lf0-g_f_1000.jpg
FL1217-BR4-17LF2: Jordan II 17-in LED Flush Mount - Bronze
Do you sell replacement parts for this light? I just need the glass globe.
Yes. The replacement diffuser (Item #720710; Model #ZD-FL1060D17-OPL) for this fixture is available at Lowe's.
Just installed the 17-inch flush mount bronze early this year last week it was very dim. No dimmer switch on the light. What can I do besides replace?
Confirm that all wiring is tightly connected. If so, and the fixture is still coming on dim, it will most likely need to replaced. Reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
We bought this light in 2/2017. Recently one of the panels of LED light has started to flicker. I can't work in a kitchen with a strobe light. It should still be under warranty, but we can't find the receipt. Is there any help you can give us?
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How bright should this light be?
This energy-saving ceiling fixture has 2270 lumens with a color temperature of 3000K bright white. If your fixture is coming on dim, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1060-nk3-11lf0-g_1000_1.jpg
FL1217-NSM-11LF1: Jordan II 11-in LED Flush Mount - Nickel
Can a LED bulb be replaced with a Day Light bulb?
Unfortunately, no. LEDs are not replaceable like a traditional bulb.
Just connected the fixture but the light is dim. The switch is regular and does not have a dimmer capacity.
Please make sure your wiring is tightly connected. If so, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I need a replacement globe. The one I have is broken.
Can the LED light be replaced if it goes out and where can I find a replacement if so?
LED diodes are not replaceable like a traditional light bulb. If the LEDs fail, the fixture would need to be replaced.
How do you register the product for the 10-year warranty?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
What are the compatible dimmer switches that work with this light? We have an LED dimmer switch but the light buzzes in the mid range?
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.) Engineers recommend the Leviton DSL06-1LZ to reduce humming/buzzing.  
We bought the Jordan and didn't realize that it was dimmable at the time. Will this light fixture still be useable and safe with a regular on off switch which is not dimmable? If this fixture is not compatible, is there a recommendation for one that will work with an on off switch that is similar to the Jordan?
This fixture will work just fine on a regular wall switch. The dimmer is only an option.
I just had an electrician install the Jordan yesterday, with a Lutron TGCL-153PH-IV dimmer switch. When powered on, the fixture emits a noticeable buzz, which becomes louder when the dimmer switch is moved lower. The loudest buzz occurs when dimmer switch is positioned at midway point. The least amount of buzz is emitted with dimmer switch at the brightest point. The buzz is very irritating, to the point that I don't even want to turn on the light. Other integrated LED lights do not emit this buzz. Is this a defect with the Jordan, and if so, how can it be corrected?
Yes, it is normal to have some humming with LED fixtures. Typically in installations the humming is indicative of the dimmer causing a vibration in the fixtures. Also, interference from another appliance on the circuit can contribute as well. Unfortunately, there is currently no industry standard when it comes to dimming LEDs and the performance will vary greatly from one to the next. When LEDs are used on a dimming control, depending on the design of the LED, they can produce high current spikes. These high spikes may cause the diodes or the dimmer itself to produce an audible buzz or hum. Led dimmers start up with the lowest range of 25-30%, and this is normal for dimming LED fixtures. We suggest leaving the dimmer on "high" when you turn off the switch so that it will start off on high receiving the full amount of electricity to begin with. Then you can dim down to the level of choice. This will lower the delay of lighting when you turn the dimmer switch on when you enter the room.While our instruction sheets state this fixture is dimmable by triac dimmers and are not compatible with 0-10V dimming systems, the dimmers we tested to be compatible with this fixture are the Lutron: Diva® C•L™: DVWCL-153PH, Lumea® C•L™: LGCL-153PLH, and Toggler® C•L™: TGCL-153PH. This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.We have tested the list of dimmers recommended in the instruction sheets and they were compatible in our application as well as for many customers. Each installation application is different and is affected by different things unique to your particular installation such as wiring in the house, what else is on the same circuit, appliances in the area, etc. LED's are electronic circuits and can be interfered with by a variety things present. They differ from one application to another. With that being said, we share what other customers have found worked in their particular application in hopes that it may help you in your application and meet your needs if the specified dimmers do not work for you.The following is a list of dimmers other customers have found to work in their application after experiencing dimming interference. We hope this information will be helpful to finding a dimmer that will work for your application.Alternate dimmers that reduced buzzing/humming in other customer applications:Best Reviews:Reverse Edge Dimmers- ELV Lutron : MAELV-600BL (Digital); DVELV-300P Skylark SELV-300P; Lutron Model DVCL-253P-IV Larger dimmer paddle. The receptacle has to have a ground.Lutron DIVA Model # DVELV-300PH-WH Internet #202247984 SKU #560296 Note the wiring requires a white common connection to the lighting fixture circuit. *Plan ahead to use 3 wire Romex rather than the more typical 2 wire switch wiring.TOGGLE TOUCH TGI06-1LW (Digital)Other dimmers:TRIAC (Leading Edge Dimmers)Lutron : DIVA DV-600PSKYLARK S-600PARIADNI AY-600PARIADNI TG-603PMAESTRO MA-600 (Digital)DIVA CFL/LED DVCL-153PSatin Colors DVSC-600P-SW 6641WIRELESS/REMOTE DimmerLEVITONDW6HD.http://www.leviton.com/en/products/dw6hd-1bzNote that 3-way LED dimmers are not recommended because they have not been tested through UL.3-way switches are okay with the following limits; there should be no difference in a single pole switch and a 2-pole 3-way switch of the same dimmer series as long as the second 3-way switch is not also a dimmer. The fixture will not work well if you try to use 2-dimmer, 3-way switches.Dimmers can be found at local retail stores and 1000bulbs.com, Zoro, Lowes, Electric Bargain Store, Westway Electric Supply, Home Depot and other locations.
View all
im_fl1060-nk3-14lf0-g_1000_1.jpg
FL1217-NSM-14LF1: Jordan II 14-in LED Flush Mount - Nickel
Where is this product manufactured?
Good Earth fixtures are manufactured in China, in our factories that only employ legal/of age workers in a safe working environment.
What happens when it burns out?
If the fixture fails while still under warranty, we would replace the fixture with proof of purchase.
Can I get a replacement diffuser lens?
Need to get a post cap for this fixture. Where can I find one?
Please reach out to customer service at 1-800-291-8838 for parts replacement information. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does this product work with a regular light switch?
Yes, the fixture will work on a regular wall switch. Wiring to a dimming circuit is only an option.
The light has stopped being as bright. It’s not on a dimmer.
Double check that all wiring is still tightly connected. If so, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can I replace the LEDs?
The LEDs are integrated and are not replaceable. If you are experiencing an issue with your fixture, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Light seems to still be lit even though the switch is completely off.
Do you have the fixture on a regular on/off wall switch, or a dimmer? It could be an incompatible dimmer, an issue with the wiring, or an issue with the fixture. It could be a small bleed in electricity through the wiring from your home. It is not dangerous and does not use much electricity. 
The fixtures buzz like hornets when dimmed at 50%. They buzz less at 100% but still bad enough to replace them. This is with Lutron Diva DVCL-153P dimmers that are listed as compatible. Any advice?
Please reach out to customer service at 1-800-291-8838 for technical support. Dimmer fine-tuning may solve the problem. It could also be the dimmer, fixture, or combination of both.We are available Monday through Friday 8:30 am to 5:00 pm CST.
How long will the LED lights last?
Rated lamp life: 50,000 hours.
View all
im_fl1060-nk3-17lf0-g_f_1000.jpg
FL1217-NSM-17LF2: Jordan II 17-in LED Flush Mount - Nickel
I have three Good Earth fixtures 17 inch and I am looking to buy one more. However the shade was not actually glass but some kind of plastic. I bought them a few years ago at Lowe’s and the item was 0805383, model LF1088-NSM-16LF1-G. Do you have anything comparable?
Does the model number FL1217-NSM-17LF2-G have a replacement plastic diffuser instead of glass?
The diffuser for this fixture is a frosted opal cast glass.
What is the price of replacement diffuser ZD-FL1217D17-OPF including shipping?
The replacement diffuser retails for $31.65 on Lowes.com. You can also special order through the store. You would have to check with the retailer on shipping costs.
I have a motion detector for my laundry room. Will your "no bulb" Jordan fixture work with it going off and on constantly from the motion detector? How long will it last?
We have not done any testing with motion detectors.
Where can I get replacement parts for this light? I am missing the nuts that secure the glass to the fixture.
Please reach out to customer service at 1-800-291-8838 for assistance with replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.
My Jordan Series flush mount LED ceiling fixture is blinking. Is there a replaceable component that would fix this problem?
Please make sure all wiring is still tightly connected. If so, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is this fixture available in 5000 light spectrum?
We are so sorry to disappoint you, but this fixture is only available in 3000K.
View all
im_fl1059-br4-11lf0-g_1000_1.jpg
FL1218-BR4-11LF1: Legacy II 11-in LED Flush Mount - Bronze
I'm looking for more information on the 10-year limited warranty on FL1218-BR4-11LF1-G.
If you are experiencing an issue with your fixture and are inquiring about warranty replacement, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.  If you are inquiring about registering for your warranty, as with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
I purchased a FL1218-BR4-11LF1 fixture. All I received was the fixture and glass lens. Would it be possible to purchase a complete set of hardware for this fixture? If so. Please let me know how to go about obtaining it.
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1059-br4-14lf0-g_f_1000.jpg
FL1218-BR4-15LF1: Legacy II 15-in LED Flush Mount - Bronze
Where do I go to enter the 10-year warranty on this light fixture. I purchased this light at Lowe's recently.
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
I have recently installed this fixture in my home. Once the light has been on for few minutes it goes from bright to very dim. Is there a fix for this issue?
Please ensure all wiring is tightly connected. If so, and you are still experiencing this issue, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Replacement globe?
Can you adjust the color temperature of this light?
You cannot adjust the color temperature of the light. You can install on a dimming circuit if you'd like to dim the fixture.
Can this light be controlled by the Good Earth app?
This fixture cannot be controlled by the Good Earth Lighting app.
View all
im_fl1059-br4-19lf0-g_legacy_1000.jpg
FL1218-BR4-19LF2: Legacy II 19-in LED Flush Mount - Bronze
I need to purchase just the shade to this 19" flush mount light.
Does this light come in 24 inch?
The 19 inch is the largest size for this fixture.
Why is this light I just purchased no longer bright. All I get is a dim light coming from it now.
Please double check wiring is still tightly connected. If so, please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can you replace the LED strip in the fixture? If so, what is the P/n and cost?
Unfortunately, the LED strips are integrated and are not replaceable like a traditional light bulb.
I bought this light 2 months ago and today lights are really really dim light. I don't know what to do, how can I buy replacement LEDs?
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Light got dim and will not go back bright. I checked the wiring and that's not the problem. I even hooked it up at another light source and that didn't help. I know the box said it has a 10-year warranty but we bought it 2 months ago and cant find the receipt.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1059-nk3-11lf0-g_f_1000.jpg
FL1218-NSM-11LF1: Legacy II 11-in LED Flush Mount - Nickel
I just purchased this light but I dropped and broke a glass diffuser. How can I order a replacement diffuser?
The replacement diffuser (item #720712; model #ZD-FL1059D11-OPL) for this fixture is available at Lowe's.  
When light goes out. how do you replace bulb if there is no bulb?
If the fixture fails before the warranty period ends, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. The LED diodes are not replaceable. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1059-nk3-15lf0-g_f_1000.jpg
FL1218-NSM-15LF1: Legacy II 15-in LED Flush Mount - Nickel
I bought this from Lowe’s in August 2020 to have installed in my kitchen. On Christmas Eve the light is not functioning as normal the brightness has diminished to a point it barely light the kitchen. I was wondering how can I take advantage of the 10-year warranty on this product. I do not have the packaging anymore or proof of purchase.
Please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_fl1059-nk3-19lf0-g_1000_1.jpg
FL1218-NSM-19LF2: Legacy II 19-in LED Flush Mount - Nickel
Can I get a replacement frosted diffuser for this product?
Please reach out to customer service at 1-800-291-8838 for replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.
This model light brightness is set on what %?
This energy saving ceiling fixture has 2200 lumens of bright white light with a color temperature of 3000K bright white.
I have purchased two of these lights, within the last year, and they both have stopped working.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I just purchased and installed this light, so far it's terrific. However, can you tell me how the warranty works? Do I need to register my item or simply call the 800#, if and when I have an issue?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
View all
fl1242-bk2-11lf1-g-01-23.jpg
FL1242-BK2-11LF1: Majestic 11-in LED Flush Mount - Matte Black
What dimmer do I use? For the Majestic model FL1242-BK2-11Lf1-G.
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Does it come in white?
This fixture is available in white.
Why does the night light blink on and off all the time?
This fixture is a flush mount ceiling light. There is no night light and the fixture should not be blinking. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does this fixture come in a larger size?
This fixture is also available in 14 inches and 17 inches
Can I buy a replacement glass shade? Accidentally broke ours when installing.
Yes. The replacement diffuser (Model #ZD-FL1242D11-WHF) can be purchased through Green Electrical Supply (phone number is 248-276-9640).  
Trying to do a warranty register (Majestic Model FL1242-BK2-11LF1-G) on the website, but I can't pull it up. Just bought it today at Lowe's.
We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
Can I install this light in a shower?
This fixture can be installed in a bathroom, but we do not recommend installing it in the shower.
Do not have ground wire. How do I install?
For safety reasons, we cannot recommend installing this fixture without a ground wire. Please consult a licensed electrician.
Can this be mounted outside?
This is recommended for indoor use only.
Can I purchase replacement bulbs for this product?
This is an LED fixture and does not contain light bulbs. If you are experiencing an issue with your fixture, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
fl1242-bk2-14lf1-g-02-11.jpg
FL1242-BK2-14LF1: Majestic 14-in LED Flush Mount - Matte Black
What does it mean when your LED light goes dim months after it had been working properly?
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.
Do you sell replacement glass?
Yes. Replacement diffuser model #ZD-FL1242D14-WHF for fixture model #FL1242-BK2-14LF1-G is available through our retailer Green Electrical Supply, 248-276-9640.
View all
fl1242-bk2-17lf2-g-02-11.jpg
FL1242-BK2-17LF2: Majestic 17-in LED Flush Mount - Matte Black
Is there anyway to buy replacement led and board?
Those parts are not sold/available separately. If the fixture has failed within the warranty period, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
fl1242-gy2-11lf1-g-02-17.jpg
FL1242-GY2-11LF1: Majestic 11-in LED Flush Mount - Matte Grey
View all
fl1242-gy2-14lf1-g-02-19.jpg
FL1242-GY2-14LF1: Majestic 14-in LED Flush Mount - Matte Grey
Is a replacement LED "bulb" available for this item? Or does the entire unit have to be replaced if the bulb goes out?
This fixture contains a strip of integrated LED diodes. The strip is not replaceable. If the LEDs go out, the fixture will need to be replaced.
View all
fl1242-gy2-17lf2-g-02-19.jpg
FL1242-GY2-17LF2: Majestic 17-in LED Flush Mount - Matte Grey
Why isn't the bulb replaceable?
This is an LED fixture so it does not contain light bulbs. Instead it has strips of integrated LED diodes. If the fixture fails within the warranty, we would replace the fixture itself.
View all
fl1242-whg-11lf1-g-02-04.jpg
FL1242-WHG-11LF1: Majestic 11-in LED Flush Mount - White
How do you change the bulb in this fixture?
This is an LED fixture so it does not contain light bulbs. It has integrated LED diodes that are not replaceable. If your fixture has failed, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
FL1242-WHG-14LF1-G-02-19.jpg
FL1242-WHG-14LF1: Majestic 14-in LED Flush Mount - White
View all
fl1242-whg-17lf2-g-02-19.jpg
FL1242-WHG-17LF2: Majestic 17-in LED Flush Mount - White
What material is the construction of the fixture (metal, plastic)?
Steel 54%; Glass 38%; Plastic 3.5%; Electronics 4.5%
View all
im_fl1244-bk2-14lf0-g-1000.jpg
FL1244-BK2-14LF0: Boston 14-in LED Flush Mount - Matte Black
View all
fl1244-nk3-11lf0-g-01-01.jpg
FL1244-NK3-11LF0: Boston 11-in LED Flush Mount - Nickel
View all
fl1244-nk3-14lf0-g-01-01.jpg
FL1244-NK3-14LF0: Boston 14-in LED Flush Mount - Nickel
Can you get replacement parts? A storm came through today and the light became dim. Now it's out. Would the part cost less then a new fixture?
We do not replace parts on this fixture. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
fl1244-nk3-17lf0-g-01-01.jpg
FL1244-NK3-17LF0: Boston 17-in LED Flush Mount - Nickel
View all
fp1221-esg-48lf4-g_08.jpg
FP1221-ESG-48LF4: Grate 49-in White LED Flat Panel Ceiling Light with Espresso Frame
Is a dimmable switch required?
Dimmer is not required. It is just an option.
Is a dimmable switch required?
No. It is only an option.
View all
fp1222-rgg-48lf4-g_09.jpg
FP1222-RGG-48LF4: Aiden 48-in White LED Flat Panel Ceiling Light with Rustic Grey Frame
Dimmable?
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
View all
im_fp1246-whg-17lfc-g_1000.jpg
FP1246-WHG-17LFC: Plano 17-in LED 5CCT Flat Panel Ceiling Light with White Frame
How do I change the light settings? I'd like the bright white setting.
To change the light settings, select the color temperature by using the slide switch on the fixture pan. 
Is it normal for the back of the light to get hot?
All of our products are safety tested for heat and are safe when installed according to the instruction sheets included with the fixture. All light sources produce heat, all with varying amounts depending on the type of fixtrure and where it is installed. Generally xenon or halogen fixtures produce the most heat. We recommend you not to store food directly above xenon or halogen fixture for your food safety.
Can I link this to a remote?
Unfortunately, we have not done testing with aftermarket remotes for this fixture.
Light seemed to be unevenly flush with the ceiling. The brackets flush the light to the ceiling And the unbracket area pull away from the ceiling. How can I fix this?
Make sure the mounting bracket is not overtightened to the junction box. This can cause the fixture to bow and/or not sit flush with the ceiling.
What would cause the brightness of a Jordan Decorative Ceiling Fixture (Model FL1217-NSM-17LF2-G) to dim?
Double check that the switch and wiring are good. If so, the fixture could be defective. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do you replace the bulbs and how long are they expected to last?
This is an LED fixture so there are no bulbs to replace. The fixture should last around 50,000 hours. When the LEDs fail, the fixture will need to be replaced. If the fixture fails prior to the warranty period ending, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
fp1247-al5-24lfc-g-02-19.jpg
FP1247-AL5-24LFC: Deco Resi 24-in White LED Flat Panel Ceiling Light with Brushed Nickel Aluminum Frame
Is it possible to buy this light anywhere other than Lowe's?
This fixture is only available through Lowe's.
Is this light dimmable via Wi-Fi app? Do I have to use a dimmer switch on the wall?
This is not a Wi-Fi fixture. To dim, it would need to be a dimming circuit.
View all
fp1247-al5-24lfc-g-02-15.jpg
FP1247-AL5-24LFW: Smart LED Flat Panel 24-in Traditional Ceiling Light with Brushed Nickel Frame
If you have more than one light fixture, can you control them individually?
Yes. Once paired, you can put the fixtures into a "group" on the app, and operate them independently.
Can I connect to Siri?
This fixture is only compatible with Google and Alexa.
Can I use a wall dimmer with this light?
This fixture is not compatible with a dimming circuit. You would have to dim by using the Good Earth Lighting app.
Can you install in a drop grid ceiling?
We do not recommend drop ceiling installation. Technically it will fit in a drop ceiling, but it is not setup for that as it does not have any safety clips to secure it to the T-bar of the grid ceiling and you would have to add a junction box to the back of the mounting plate in order to properly wire it.
Will this work off a standard on/off switch?
You can turn the fixture on and off via the wall switch, but in order to dim the fixture or use any of the other functions you would need to utilize the app. Turning the light on via the wall switch:1. The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch 2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself. 3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.
Can you pair this light with multiple phones so different people can control the light?
Yes. You can use multiple devices to control the fixture. However, you cannot pair to two different app accounts. You will either need to log into the new device with the original login details or "share the home" with the new device.Here are the directions for sharing the home:Go to: meHome ManagementCreate a homeOnce home is created, click on name of home and you can "Add member."You will receive a code to join the "home" on your app and will have the devices listed on your app.
I have 3 of these in one room. Two will pair to my phone just fine but the the third will not. Any advice?
Please reach out to customer service at 1-800-291-8838 for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does it work with any smart switches to control on/off/dimming without voice/opening the app?
You can use a smart switch to turn it on and off but you cannot use any switch for dimming. All dimming must happen using the app.
What size area will this light effectively?
Fully selectable white light settings from 2700K to 6500K. Emits high output 4000 lumens of brightness using only 42 watts of electricity. This fixture will light quite a large area. It is recommended for most rooms of your home.
How can I connect my ceiling panel FP1247-AL5-24LFW-G to Alexa?
Please click the link below to view instructions on how to set up integration with Alexa: Good Earth Lighting App - How to Set Up Integration with Alexa
How can I reset the light so I can control with my phone?
Why does it say device offline and how can I fix it?
Turning the fixture off at the wall switch cuts power to the fixture so it is unable to receive the signal from your Wi-Fi. This will cause the fixture to go offline. Once you restore power the fixture should automatically reconnect after a few minutes. If it does not, please reach out to customer service at 1-800-291-8838 for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Since this is Wi-Fi, it needs FCC certification. Please provide the FCCID for this product.
FCC ID: 2AUI9-GESMRTUCL
Can this light be hung on wall instead of ceiling counted? Does it need to be hardwired?
This fixture does need to be hardwired. It can be installed on a wall as long as properly secured, installed, etc.
If the light is turned off at the switch. When it is turned back on, will it return to its last setting? Or will it default to the manufacturer’s original setting?
The fixture should retain your settings if turned off at the wall switch. Although it is recommended to use the app.
View all
fp1247-al5-48lfc-g-02-02.jpg
FP1247-AL5-48LFC: 48-in White LED 5CCT Flat Panel Ceiling Light with Brushed Nickel Aluminum Frame
Power usage (watts)?
Lamp wattage is 40W.
I've had my light in my kitchen for a few years now. Part of it is turning yellow; I would like to know why.
Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. 
What does linkable mean?
If a fixture is linkable, it means you can link one fixture to another with the included linking cord. This fixture is not linkable.
What setting do I put for temperature change?
You will select the color temperature of your fixture by using the slide switch on the CCT switch underneath the diffuser on the fixture itself.
Which wall dimmer is compatible?
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Installation instructions, would like to view
The installation instructions for this fixture are under "Downloads" for this item # on the product page.
Can this fixture be suspended instead of flush mounted?
We do not recommend installing this fixture in any way other than the instructions advise.
I can’t get the light to connect to the app. I’ve tried several times. I’m using the 2.4Ghz network. Nothing is working.
Does the model # end in LFW-G or LFC-G? If LGC-G, it is not the smart panel. Are you in 2.4ghz or 5.0ghz? Your router must be set to 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Try connecting near the router, with the strip unrolled and elevated for first pairing. If you are already paired and are experiencing issues, please reach out with your device ID/virtual ID for further assistance. How to find the device ID/Virtual ID: Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for. Tap on the three dots in the top right-hand corner. Tap on device information. Tap on the copy next to the Virtual ID. Now the Virtual ID is copied you can send it to the desired party. You can also watch our troubleshooting videos for our smart flat panels on our Good Earth Lighting YouTube channel. If your require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What is the warranty on the 48" aluminum led 5cct flat panel flush mount model # FP1247-AL5-48LFC?
Quality assurance guaranteed with a 10-year limited manufacture warranty.
Do you make this one as a smart light?
We have a smart version of this fixture in a black finish, FP1247-BLK-48LFW. And a 24 inch in nickel, FP1247-AL5-24LFW.
After using the light for a week, I go to the app and I get a 'Device Offline' message and I am not able to operate the light via the app.
Please check out our Good Earth Lighting YouTube channel for helpful videos. You may need to update the app firmware. If you are still have trouble connecting, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday throuhg Friday 8:30 amd to 5:00 pm CST.
Is this the one with a wireless remote control?
This fixture does not come with a wireless remote control.
My light has Wi-Fi it will not stay connected to my network. It is within 10 feet of a signal point. The light is not connected and it on twilight mode. How do I turn it up when it won’t connect to Wi-Fi? It has not been connected for over a week and I can’t get it to connect.
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Try connecting near the router, with the strip unrolled and elevated for first pairing. Some other things to try: 1. Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only. 2. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering. 3. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied. *A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices. How to find the device ID/Virtual ID: Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for. Tap on the three dots in the top right-hand corner. Tap on device information. Tap on the copy next to the Virtual ID. Now the Virtual ID is copied you can send it to the desired party. You can also review Good Earth Lighting's YouTube channel for more tutorials.
Is this able to connect to a dual WiFi system like the google mesh network?
The device only works on 2.4Ghz network. Turn off the 5Ghz, connect it, and then turn the 5Ghz back on.
Can you convert this light to use DC power?
The drivers in the fixture are designed to take 120V AC and turn it into DC voltage at a certain voltage and current depending on the circuit design of that fixture. The driver also contains the WiFi controls and circuitry to adjust the power to the LEDs which changes the color of the white light. You cannot bypass this driver and provide DC voltage directly to the LEDs. We currently do not have a AC/DC dual input driver that would address this need.  You must make a DC to AC power converter or a generator that RVs can use so you have access to standard appliances.
What is the AMP requirement for this light fixture?
Electrical requirement is 120V 60hz.
Trips breaker
Please reach out to customer service at 1-800-291-8838 for troubleshooting or warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can this light be installed without an electrical box above? Does the fixture qualify as the electrical box?
We do not recommend installing this fixture without a junction or electrical box.
I need a new mounting bracket for this light fixture. The light fell and when the safety chain caught hold, keeping it from falling to the floor, the bracket bent on the side with chain.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can you pair multiple lights on the phone app and how do you do it?
Yes, you can pair multiple fixtures to the app. Our Good Earth Lighting YouTube channel features troubleshooting videos. If you require further assistance, please contact customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I change to soft white brightness?
This fixture should have a CCT switch on the driver which is located on the back side of the panel. You would use that to change the color temperature of the fixture. The panel does need to come down for the color temperature to be changed.
I want to put three FP1247 light panels in my kitchen ceiling, but only have one wall switch to run them to (120v on 20 amp breaker). Can I power more than one light on the same wall dimmer switch? Or does each panel light require its own wall switch? Thank you!
The fixtures can be put on the same switch, but they cannot be wired in series. They all need to be on their own junction boxes.
My fixture makes noises once it’s turned off. Is that normal? A clicking noise about 15 seconds apart.
That can be normal. It is caused by expansion. It should go away after time, but if it does not, please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Replacement bulbs?
This is an LED fixture so it does not contain diodes. Instead it has permanent integrate LED diodes. If the fixture fails within the warranty period, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do you adjust the 5 selectable light settings?
There is a CCT slide switch located on the driver on the back of the panel that allows the color temperature of the light to be adjusted between 5 values: 6500K, 5000K, 4000K, 3000K, 2700K.
Do you have to use Wi-Fi to use this light?
This is not a Wi-Fi fixture. The color temperature can be switched with the CCT switch on the back of the panel and it can be installed on a dimmer.
Does this light fixture need to be centered over the electrical box, or can it be installed with the box behind one end or the other?
As long as the fixture's mounting bracket is properly secured to the junction box.
View all
fp1247-blk-48lfc-g-05.jpg
FP1247-BLK-48LFW: Smart LED Flat Panel 47.68-in Traditional Ceiling Light with Matte Black Frame
I have to keep adding the device in the app and in the notification tab it states that device was reset. What is causing it to reset and have to keep adding it back?
Is the device showing offline? Once paired, you should not have to re-add the device.  
Como logro conectarlo al internet
Buenas Tardes, Para conectar tienes que confirmar que el WiFi de su hogar sea en 2.4 ghz. Su telefono o tableta donde descargo la aplicacion tiene que estar en el mismo WiFi. Tenemos un canal en YouTube donde puedes ver videos sobre la conexion de WiFi. Puedes buscar en YouTube a Good Earth Lighting.  Si necesita mas ayuda o tienes otras preguntas por favor llame a servicios de cliente al 800-291-8838.
Sometimes when you turn on the light, it just flashes like it’s trying to pair with something. How can I fix this?
This is our smart panel so when you turn the fixture on several times at the switch you are putting the fixture into pairing mode. Turning the light on via the wall switch:1) The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.
If it burns out can you replace it or do you have to replace the entire unit?
This is an LED fixture so there are no bulbs to replace. If the LED diodes fail, the fixture would need to be replaced.
The WiFi pairing did not work. The "set up account" video says to watch the "WiFi pairing" video but I cannot find another video. Also, the WiFi pairing instruction sheet is not included on the product page or anywhere else on the site. A search on the site for "WiFi" generates zero results.
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your modem or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Try connecting near the router. It could be caused by the fact that the install environment lowers the signal strength. When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal. If possible, when this issue occurs: Take the light off the mounting bracket to get it connected. Put the light back on the mounting bracket and see if it can still be controlled. If it can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again. Turning the light on via the wall switch: The interval time of the following actions should be longer than 5 seconds: When the light is on, turn the light off - on - off - on via switch. When the light is off, turn the light on - off - on - off - on via switch. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the app. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode. If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step. You can also go to our Good Earth Lighting YouTube channel for tutorial videos on installation, how to connect, and how to check and perform the firmware update.
Since this is a smart light, what type of switch is supported? Standard triac type dimmer switch? On/off? Always on?
This fixture cannot be installed on a dimmer switch. This fixture needs to be on a regular on/off wall switch.
At Lowe's, I can only find this model in the matte black. I would like to buy a Smart LED 24" brushed nickel AND a Smart LED 47.68" to match in my kitchen. Does the smart 47.68" light come in brushed nickel?
No; we have a 47.68-inch ceiling light in brushed nickel, but it is not a smart light: FP1247-AL5-48LFC-G We do, however, have a smart ceiling light in brushed nickel that is 24 inches: FP1247-AL5-24LFW-G
Does this light come in any other color than black? Would it be possible to paint the frame?
This fixture is only available in black. We have a similar fixture (non Wi-Fi) available in aluminum, model number FP1247-AL5-48LFC. If done properly, you can paint the trim.
Does this product work with IFTTT? If not, is there any plans to add that functionality?
We do not integrate with IFTTT. 
What IP port does this device use? I need to enable port forwarding on my network for it to have access.
We are unsure what you are asking. The fixture is paired to the Good Earth Lighting app by using your Wi-Fi network.
Can I add this device to the Home devices in IPhone?
This fixture can be operated via Google Home and Alexa once paired to the Good Earth Lighting app.
What is the default brightness of this light?
The default color temperature is 4000K.
Can I just buy the small plug that locks the light into place? I lost one.
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Since you have to replace the entire item if it burns out, what is average life expectancy? I don't want to replace often.
This fixture has a 10-year warranty. The fixture should exceed the warranty period. LEDs are notable for being extremely long-lasting products. Many LEDs have a rated life of up to 50,000 hours. This is approximately 50 times longer than a typical incandescent, 20-25 times longer than a typical halogen, and 8-10 times longer than a typical CFL.
How do I reset the light? I was unable to pair it. And it no longer goes into blinking mode at all.
If your fixture is no longer going into pairing mode, it may be defective. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
When the light is offline how do you get it back online?
Turning the light on via the wall switch:1) The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.If the fixture goes into pairing mode when you turn it on, turn it back off for 6 seconds and turn it back on and it should be fine. It should never unpair itself. While its offline when the switch turns off, sometimes it takes a few minutes for the app to find it again once the switch is turned back on.
Can you just use a dimmer switch on this light?
This fixture cannot be installed on a dimming circuit.
We have two panel lights connected to one light switch and are unable to connect them to the app. Can you only have one light per switch or do you think it is a pairing issue?
You can have two panels on one switch. Are they going into pairing mode okay? It is most likely an issue with the network if so. Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz.Make sure your phone or tablet is on the 2.4ghz network you are using to connect.
I’ve followed the steps in this FAQ, but the light is still not connecting to my 2.4ghz Wi-Fi. I’ve tried to reset my light, my router, ensured strong connection, ensured correct Wi-Fi password. It never connects when the light is flashing. I am also not able to see the light’s Wi-Fi when trying to connect manually via Wi-Fi setting on my iPhone.
If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz. Make sure your phone or tablet is on the 2.4ghz network you are using to connect.
I’ll turn the device off at the switch each night. Every time I turn it on in the morning, it’s back in pairing mode. If I turn it off, wait 5-10 seconds, and turn it back on, it’s no longer in pairing mode. This happens every day. What am I doing wrong?
Unfortunately turning the fixture on and off with the switch in a certain sequence initiates pairing mode. There is no way to avoid this unless you turn the fixture on and off via the app instead of the wall switch.
I love the light panel! But it is in a standard in/off switch and people keep turning off the power! Is this compatible with any smart switches?
This is a Wi-Fi panel and can be controlled via our app.
My light is working like a strobe with no reason. How can I fix this?
This is a Wi-Fi fixture and goes into pairing mode by turning the fixture on and off at the wall switch. Pairing mode is a rapid flash, but will go away after a few minutes. Only way to avoid this is using the app.
Can I use this fixture without connecting it to the internet? I purchased and had it installed without realizing that the smart feature might be mandatory to use. I just want to use it as a normal light and even when flipping the switch only once the fixture goes into pairing mode.
The fixture will turn on and off with the wall switch without Wi-Fi, but it may go into pairing mode periodically. It will time out, but there is no way to avoid that. You will not be able to dim the fixture or change the color temperature.
Can I use Alexa app rather than Good Earth app to control light? I cannot get the Good Earth app to pair.
You have to pair the fixture to the Good Earth Lighting app first, then you can link to Alexa. Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider.If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz.You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz.Make sure your phone or tablet is on the 2.4ghz network you are using to connect.The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to.You can also try restarting/resetting your modem or router. Power cycle the router for 30 seconds.You can also use the auto scan feature to see if the fixture pops up and pair that way.If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. 1) It could be caused by the fact that the install environment lowers the signal strength.1) When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal.2) If possible, when this issue occurs, please;- Take the light off the mounting bracket to get it connected- Put the light back on the mounting bracket and see if it can still be controlled.- If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again. Turning the light on via the wall switch:1) The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.If the fixture goes into pairing mode when you turn it on, turn it back off for 6 seconds and turn it back on and it should be fine. It should never unpair itself. While its offline when the switch turns off, sometimes it takes a few minutes for the app to find it again once the switch is turned back on.If "unresponsive" and using Alexa or Google Home, if you updated the name of your fixture, make sure it is updated in the app as well.Please click the link below to view our YouTube videos on installation, how to connect, and how to check and perform the firmware update.https://www.youtube.com/c/goodearthlighting/videos
Can we install this light on a carport or patio?
This fixture is recommended for indoor use only.
View all
im_fp1257-al6-48lfc-g_1000x1000px.jpg
FP1257-AL6-48LFC: Fullerton 48-in LED 5CCT Flat Panel Ceiling Light with White Aluminum Frame
Can you add a remote to this fixture?
This fixture does not come with an available remote. We have not tested with aftermarket remotes.
Is there any way to switch color temperatures remotely? I would like to change the color temperature periodically in a room and don’t want to climb a ladder to toggle the switch. I noticed that the display model at Lowe's cycles between color temperatures. Any thoughts on how they do it?
Althought you cannot change the CCT switch remotely, you can use a compatible dimmer switch. This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Can I get just the lens for the 48” Fullerton?
Unfortunately there is no replacement lens available for this fixture.
We bought this light and got one of the compatible light dimmers, although the light doesn’t go all the way up to the Daylight options. It only has one color and can go dim, how can that be fixed?
This fixture has a CCT switch located on the driver on the back side of the panel that allows you to select from 2700K to 6500K. You may need to select the property color temperature from the CCT switch and then dim down.
I need installation instructions. There were none in the box.
The instructions are available on our website under "Downloads" on the product page.
Do you still make the smaller size of the Fullerton?
This is the only size Fullerton fixture we manufacturer.
Is this fixture Wi-Fi compatible?
This fixture is not Wi-Fi enabled. Please check out FP1247-AL5-24LFW and FP1247-BLK-48LFW
I took the light out of the box and read the instruction sheet. Where is the "light setting slide switch" located? I cannot find it on the light/housing anywhere.
The light setting slide switch is located in the driver (white square/rectangular box) on the back of the panel.
Is this edge lit or direct lit?
These fixtures are edge lit.
Could you please give me the model number of the triac dimmers that are compatible with the Fullerton?
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Can you use without a dimmer switch?
This fixture will work properly on a regular wall switch. The dimmer is only an option.
The fixtures I purchased do not have a ground wire to connect my house circuit. The instructions show an available ground wire to connect too.
The ground wire for this fixture should be located on the mounting bracket.
How do you change the brightness setting once the fixture has been installed?
You have to remove the panel from the bracket to change to color temperature.
I have lost the plug, that covers the security screw, on the outside of the fixture. Where can I purchase a replacement plug?
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
My current light has two different wall switches. Will I be able to use a dimmer at one location and still use standard on/off switch at other location?
Yes. You can put a dimmer on one wall switch. The other one cannot have a dimmer.
How to remove the panel from the bracket
Remove the locking fastener or tab, and slide the panel off the bracket. See tutorial: FP1247 1x4 FT Flat Panel Ceiling Flush Mount Installation
What is the average light setting?
Are you asking what color temperature the light automatically comes on with? Or what people typically set it for? It should come on at 4000K. They way you set it is personal preference.
Does the LUTRON led+ Toggler dimmer TGCL-153PH-LA work with this fixture?
Yes, this dimmer should be compatible with this fixture.
View all
fp1265-pwm-48lfc-g-02.jpg
FP1265-PWM-48LFC: Northbrook 48-in LED White Flat Panel Ceiling Light with White/Indigo Frame
View all
fp1312-wwo-48lfc-g_perspective_1800.jpg
FP1312-WWO-48LFC: Chesca 48-in LED Bronze Flat Panel Ceiling Light with Weathered White Oak Frame
Dimmer that works
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Are dimmer switches required to operate? Or can a regular on/off switch be used?
A dimmer is only an option. This fixture will operate on a regular on/off wall switch.
View all
GL1328-AL3-14LFC: 14.4-in. 78-Watt LED Adjustable Full Spectrum High Bay Grow Light with Auto-Timer
Is this light of similar brightness to the average 150w HPS lamp?
Our GL1328 will be about 1/3 less bright as compared to a 150W HPS lamp however, the fixture is targeted and specialized  for different stages of plant growth by wavelength (color): blue for seedling stage, white for vegetative stage, and red for flowering/fruiting stage so a direct comparison for brightness may not apply here.
View all
im_lf1057-wh17-48lf2-g_arched_door_1000_1_.jpg
LF1057-WH1-24LF1: Arched Door 24-in Linear LED Flush Mount - White
How do I order a replacement diffuser, and what is the cost?
The replacement diffuser for this fixture should be available special order through Menards electrical desk. Model #ZD-LF1057L24-WHS.
View all
arch_door_48_in_linear_lf14-arc-48-wh1_.jpg
LF1057-WH1-48LF0: Arched Door 48-in Linear LED 3951 Lumen Flush Mount - White
View all
im_lf1057-wh17-48lf2-g_arched_door_1000_1.jpg
LF1057-WH1-48LF5: Arched Door 48-in Linear LED 5836 Lumen Flush Mount - White
Can I buy a light strip replacement?
The LED strips are not replaceable. 
View all
rounded_square.jpg
LF1058-SSP-12LF0: Rounded Square 12-in LED Flush Mount
View all
im_lf1074-br4-48lf5-t_f_348-3654__1000.jpg
LF1074-BR4-48LF5: Belmont 48-in LED Flush Mount - Bronze
How do I get a replacement lens cover?
A replacement cover/diffuser could be purchased by calling Green Electrical Supply at 248-276-9640. Green Electrical Supply is located in Michigan, www.greenelectricalsupply.comPlease provide the following information when placing your order:Part #: ZD-LF1074L48-WHDescription: DIFFUSER ASPEN/BELMONT 48 X 12" LED
What type of Lutron dimmer switch is compatible with this light?
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P, Diva® DVCL-153P, Maestro® MACL-153M, Toggler® TGCL-153P, Lumea® LECL-153P, Caseta® PD-6WCL, and Eaton Halo® SAL006P. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
is there a way to turn down the illumination on the unit itself?
There is nothing on the fixture itself that allows you to dim it down. It can, however, be installed on a dimmer switch. Compatible dimmers are listed on your instruction sheet.
Does this include drywall anchors ready for drilling?
The fixture includes ReadyAnchors.
How do you remove the cover to clean it?
Depress the middle of the diffuser and slide over to one end cap. The diffuser should pop out.
View all
im_lf1074-nsm-48lf5-t_aspen_1000_3483652.jpg
LF1074-NK7-48LF5: Belmont 48-in LED Flush Mount - Nickel
Can the brightness be set to 6500K?
No. This fixture is 4000K.
View all
lf1075-nsm-48lf2-t_p.jpg
LF1075-NK7-24LF1: Belmont 24-in Linear LED Flush Mount - Satin Nickel
Can I purchase just the diffuser for this light?
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_lf1085-nk7-24lf2-g_manhattan_1000.jpg
LF1085-NK7-24LF2: Manhattan 24-in LED Linear Flush Mount - Nickel
Where is the hardware kit?
The hardware kit should have been in a small bag/package within the box the fixture came in. If you are missing your hardware kit, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does this product come with a plug-in option?
Unfortunately, this fixture does not come witha plug-in option. Direct wire only.
I have 4 Good Earth Manhattan flush mount lights, installed two years ago but they now have dirt or bugs in them and I see no way to dismantle to clean.
You have to gently push up in the center of the diffuser and slide over to one end. The diffuser should pop out of place.
We just had the 24-inch Good Earth Manhattan installed and we need to purchase a dimmer. Would this one at Lowe's be the proper one? https://www.lowes.com/pd/Lutron-Skylark-Single-Pole-3-Way-White-LED-Slide-Light-Dimmer/4165017
This fixture is dimmable by triac dimmers and is not compatible with 0-10V dimming systems. Dimmers tested to be compatible with this fixture are the Lutron: Diva® C•L™: DVWCL-153PH, Lumea® C•L™: LGCL-153PLH, and Toggler® C•L™: TGCL-153PH. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Is there a separate power supply in a 24-inch Manhattan LED linear ceiling fixture? It won't turn on when the wall switch is flipped ON. There is power to the wall switch and it has operated for over 2 years with light at moderate use.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How to install?
Please go to "Downloads" on the product page to view the installation instructions for this fixture.
How do I change the bulb in this light?
This is an LED fixture so it does not contain light bulbs. Instead, it has permanent integrated LED diodes that are not replaceable. If the fixture fails within the warranty period, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How many watts is the light?
Lamp wattage: 26.3W
View all
im_lf1085-nk7-48lf4-g_manhattan_1000.jpg
LF1085-NK7-48LF4: Manhattan 48-in LED Linear Flush Mount - Nickel
Can it be operated through an occupancy or motion detection switch?
We have not done any testing with motion/occupancy detectors.
Fixture won't light. Meter confirms power to ceiling box. Checked connections, all positive.
Please reach out to customer service at 1-800-291-8838 for warranty and troubleshooting information. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I need the clip that holds shade in place. Mine broke. Where can I get one.
Please reach out to customer service at 1-800-291-8838 for replacement parts. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do you remove cover?
Gently push up in the center off the diffuser and slide the diffuser to one end.
How many bulbs per fixture and can they be replaced?
This is an LED fixture so it does not contain light bulbs. Instead it has LED diodes. They are not replaceable.
We just want a regular light without a dimmer. We do not have a dimmer. Will it work?
Yes. This fixture will work on a regular on/off wall switch. The dimmer is just an option.
We purchased one and put in our laundry room and love it. It had a fixture pan in the middle so it was easy. Went back and purchased two more for our kitchen. Just took one down and there is no fixture pan. What do we do? We love this light and want to put these up!
Did the box appear to have been taped up or previously opened? Was this purchased on clearance? If so, please try exchanging the fixture at the store. The fixture pan is not a part that we have available separately. If you have any issues with the store, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can this light be wall mounted?
As long as the fixture is properly installed on a junction box, it can be wall mounted.
Can I remove the cover to clean it? I can't figure it out and don't want to break it.
Yes. To remove the diffuser, push up gently in the center and slide over to one end. It should pop right out.
Can you wall mount the 48-inch Manhattan LED linear ceiling fixture?
As long as it is properly installed on a junction box, yes.
Installation information
The instruction manual is located under downloads on the product details page. If you require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
im_lf1086-br4-19lf2-g_portal_1000.jpg
LF1086-BR4-19LF2: Portal 19-in LED Linear Flush Mount - Bronze
Do you sell just the replacement cover?
The replacement diffuser, model #ZD-LF1086L19-BR4 for model #LF1086-BR4-19LF2-G can be purchased through Green Electrical Supply, 248-276-9640.
View all
im_lf1086-br4-32lf2-g_portal_1000.jpg
LF1086-BR4-32LF2: Portal 32-in Oval LED Linear Flush Mount - Bronze
Is it possible to get this light with 2700K coloring (soft white)?
This fixture has light output of 2760 lumens with a 4000K color temperature that casts a bright white light, but it is dimmable between 15% to 100% brightness and compatible with most triac wall dimmers to create the ambience lighting needs.  This fixture is dimmable by triac dimmers and is not compatible with 0-10V dimming systems. Dimmers tested to be compatible with this fixture are the Lutron: Diva® C•L™: DVWCL-153PH, Lumea® C•L™: LGCL-153PLH, and Toggler® C•L™: TGCL-153PH. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Can you by a replacement cover?
Yes, replacement diffuser model #ZD-LF1086L32-BR4 for fixture model #LF108-BR4-32LF2-G can be purchased through one of our retailers Green Electrical Supply. 248-276-9640.
View all
im_lf1086-br4-48lf5-g_portal_1000.jpg
LF1086-BR4-48LF5: Portal 48-in LED Linear Flush Mount - Bronze
We got our light (LF1086-BR4-48LF5) a little over 4 years ago at Lowe's. Its bright in our kitchen and we love it, but today one of the LED strips started blinking. Who can I call to order a replacement LED strip? I do not have the receipt from Lowe's, so I know warranty is out of the question. But I figured we could afford replacing the LED strip.
Please reach out to customer service Monday through Friday 8:30 am to 5:00 pm CST at 1-800-291-8838. We can assist with a warranty claim.
Can the bulbs be replaced?
No. This is an LED fixture so there are no light bulbs to replace. There are LED diodes, and the LED strip itself cannot be replaced.
One of the LED strips started blinking, we don't have receipt. Would this still be covered under factory warranty if we can provide the unit number? Would think that the LED lights would have a longer life than 2 to 3 years.
Please reach out to customer service at 1-800-291-8838 for warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
The fixture is so bright. Is there any way I can adjust it. I have a 48-inch Portal LED Linear Ceiling Fixture that was installed in a small kitchen.
You cannot adjust the light level on the fixture or change the color temperature, but THIS FIXTURE IS DIMMABLE BY TRIAC DIMMERS AND IS NOT COMPATIBLE WITH 0-10V DIMMING SYSTEMS. Dimmers tested to be compatible with this fixture are the Lutron: Diva® C•L™: DVWCL-153PH, Lumea® C•L™: LGCL-153PLH, and Toggler® C•L™: TGCL-153PH. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
Does this model have replacement parts?
Replacement diffuser available.
View all
lf1086-nk7-19lf2-t.jpg
LF1086-NK7-19LF2: Portal 19-in LED Linear Flush Mount - Satin Nickel
View all
im_lf1086-nk7-32lf2-g_1000_f.jpg
LF1086-NK7-32LF2: Portal 32-in Oval LED Linear Flush Mount - Satin Nickel
I want to sign up for the 10-year warranty for this product that I purchased today.
We are happy you chose our product. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
View all
im_lf1086-nk7-48lf4-g_2000_f.jpg
LF1086-NK7-48LF5: Portal 48-in LED Linear Flush Mount Light - Satin Nickel
When installing, my diffuser has white paper lining the inside. Is that meant to stay in, or be removed?
Please remove. That is just for protection during shipping.
View all
im_lf1087-nk77-48lf5-g_carlyle_1000.jpg
LF1087-NK7-48LF5: Carlyle 48-in LED Linear Flush Mount - Nickel
We installed this 2 weeks ago. Today only half lit up. Can this be fixed without taking the entire light down again? It was the last one at our Lowe’s, so returning isn’t an option.
First thing you want to do is make sure all your connections are tight and that none of the wires are loose. If everything is tightly connected, and you are still experiencing issues, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_lf1088-br4-32lf2-t_1000_f.jpg
LF1088-BR4-32LF2: Tanner 32-in LED Linear Flush Mount - Bronze
Is the diffuser plastic?
The diffuser is PMMA.
View all
im_lf1088-nk7-32lf2-t_1_.jpg
LF1088-NK7-32LF2: Tanner 32-in LED Linear Flush Mount - Nickel
Just need plastic cover. Can you give me price on that please?
The replacement diffuser for this fixture, model #ZD-LF1088L32-WHG, can be purchased through our retailer Green Electrical Supply. They will provide you with pricing.
View all
im_lf1088-nsm-16lf1-g_jordan_1000_4.jpg
LF1088-NSM-16LF1: Jordan 17-in Round LED Flush Mount - Satin Nickel
While installing the light, I broke the glass. Can I purchase a replacement glass?
Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser). If you see a label on your fixture with our name and Model#LF1088-NSM-16LF1-G, then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers look alike fixtures. If you verified you definitely have our fixture, the diffuser can be special ordered at Green Electrical Supply:www.greenelectricalsupply.com or call 248-276-9640.Part #ZD-LF1088L16-WHG Diffuser for Fixture Model #LF1088-NSM-16LF1-G  Special orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned. Note that Fedex home delivery is Tuesday through Saturday.
There is a red wire in the ceiling. After installation the light stays on.
Unfortunately, we cannot advise you on any wiring coming out of your junction box. You would have to consult an electrician. We can only advise on the wiring from our fixture.
View all
im_lf1088-nsm-32lf2-g_jordan_1000.jpg
LF1088-NSM-32LF2: Jordan 32-in Oval LED Flush Mount - Satin Nickel
Are there replacement bulbs available?
This is an LED fixture so it does not have traditional light bulbs, but LED diodes. The LED strip cannot be replaced.
Parts list?
Please click on the instruction sheet under "Downloads" on the product page of the website for the parts list.
View all
im_lf1089-pew-52lf4-g_tacoma_1000.jpg
LF1089-PEW-52LF4: Tacoma 52-in White LED Flat Panel Ceiling Light with Pewter Frame
Can I purchase just the LED replacement part or does it come as one complete set? Model # lf1089-pew-52lf4 tacoma 52 in led flush mount pewter. Had it for 3 years and now it's not working.
The LEDs are not replaceable/repairable. Please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Need transformers
Keystone driver/transformer should be available. KTLD-50-1-1800-FDIM/AF7, greenelectricalsupply.com in Michigan. 248-276-9640
Where do I get the transformers?
The Keystone driver, model #KTLD-50-1-1800-FDIM/AF7, for this fixture should be available through several online retailers.
When l turn the power back on. The fixture still flickers when the power is turned off. Goes on good when l turn it on. Does not turn off completely.
Please double check the wiring. If wiring is good, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
im_lf1129-wh1-16lf0-t.jpg
LF1129-WH1-16LF0: Arched Door 16-in LED Flush Mount - White
View all
Vista_48-in_x_10-in_LED_Linear_Flush_Mount_-_Light_Bronze.png
LF1130-BR4-48LF4: Vista 48-in x 10-in LED Linear Flush Mount - Light Bronze
When I wired the product, Vista LED Model # LF1130-BR4-48LF4, the light will not turn off at the switch. The previous light was able to be turned off with the switch. The directions provided indicate the unit has two wires, both black and white, that lead into the connector where I would wire my black and white wire. The unit that I purchased the connector has only one black wire and one white wire. What is the reason why the light switch will not work with your light that I purchased?
The two back and two white wires in the instruction picture are probably from the previous generation of fixture that had 2 smaller drivers in it.  It has been changed to 1 larger driver so there will now be only 1 set of black and white wires from the fixture.  Per engineering, it sounds like a pilot error. It appears you may not have closed the loop on the switch leads. A single pole switch has two leads, 1 in, 1 out, 1 to the switch, and 1 to the fixture.
View all
IM_LF1130-NK7-48LF4-T_1000_F.jpg
LF1130-NK7-48LF4: Vista 48-in x 10-in LED Linear Flush Mount - Painted Nickel
Where can I purchase a new ballast for this model? The ballast in the one I have in my home has gone out.
Unfortunately the ballast itself is not a replaceable part. If you'd like to reach out to customer service at 1-800-291-8838 we can check on warranty for you. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_lf1131-br4-48lf2-t_1000_f.jpg
LF1131-BR4-48LF2: Vista 48-in x 7.5-in LED Linear Flush Mount - Light Bronze
How to remove end caps?
The end caps on this fixture are affixed in the factory and cannot be removed. If you need to remove the diffuser, gently push up in the center and slide to one end. The diffuser will pop out.
View all
im_lf1168-nk7-48lf4-g_1000.jpg
LF1168-NK7-48LF4: Manhattan 48-in LED Linear Flush Mount - Brushed Nickel
I have two of these in my closet and one quite working after just two months. Can the lighting strips be replaced or does the entire light have to be replaced?
Unfortunately because this fixture is integrated LED, the LEDs themselves cannot be replaced. We would have to replace the entire fixture. Please reach out to customer service at 1-800-291-8838 for possible warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does the switch have to be dimmable or can I use a regular switch?
The dimmer is just an option. This fixture will operate with a regular on/off wall switch.
Who pays for return shipping charges if the light fixture needs to be returned during warranty period? Is the replacement warranty for this light 5 years?
This fixture has a 5-year warranty. In the event that we need the fixture back for analysis, we will issue a call tag for pickup.  Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do you remove the diffuser to clean the bugs out of it? Ours won't come off/open.
Depress middle of diffuser as you slide one end out of an endcap. Diffuser should pop right out.
View all
im_lf1179-brn-48lf5_348-0103__1000.jpg
LF1179-BRN-48LF5: Homebridge 47.25-in LED Linear Flush Mount - Salvaged Oak
Where I can find the wood frame?
The wood frame for this fixture is not sold separately. If your frame was missing or damaged, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Where can I buy the frame and lens?
You should be able to order the replacement lens through Menards. Item #ZD-LF1179F48-WHG.
Is the LED light replaceable?
LED diodes are not replaceable like a traditional light bulb. They are integrated strips of LED diodes.
What is the light setting slide switch with the different settings?
I do not show that this fixture has a CCT switch. The CCT switch allows you to change the color temperature of the fixture.
View all
im_lf1179-gy5-48lf5-t-_348-0104__top-perspective_1000.jpg
LF1179-GY5-48LF5: Homebridge 47.25-in LED Linear Flush Mount - Weathered Grey
Is it possible to just buy the diffuser for this?
Yes. Please verify you have the proper model number of the fixture for which you need the replacement cover (diffuser). If you see a label on your fixture with our name and Model# LF1179-GY5-48LF5-G then the diffuser cover can be special ordered. Our diffusers are model specific and do not fit other manufacturers look alike fixtures. IF you verified you definitely have our fixture the diffuser can be special ordered at Green Electrical Supply:www.greenelectricalsupply.com or call 248-276-9640.Part # ZD-LF1179F48-WHG Diffuser for Fixture Model #LF1179-GY5-48LF5-GSpecial orders for diffusers shipped that do not fit are not eligible for return/credit. Please note an indirect signature is required is shipping to a residence. Fedex Home delivery is attempted three times and package is returned. Note that Fedex home delivery is Tuesday through Saturday.
Have two of these lights and cannot get programmed. Light flashes fast only can’t get it to flash slow. Won’t go into next step of program.
Please confirm this is the correct fixture? This is not a smart panel. For our smart panels: Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Try connecting near the router. Some other things to try: Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied. *A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices. It could be caused by the fact that the install environment lowers the signal strength. When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal If possible, when this issue occurs, please: Take the light off the mounting bracket to get it connected Put the light back on the mounting bracket and see if it can still be controlled. If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again. Please take a screenshot of the device ID/virtual ID and signal strength. Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for. Tap on the three dots in the top right-hand corner. Tap on device information. Tap on the copy next to the Virtual ID. Now the Virtual ID is copied you can send it to the desired party. Turning the light on via the wall switch: The interval time of the following actions should be longer than 5 seconds: When the light is on, turn the light off - on - off - on via switch When the light is off, turn the light on - off - on - off - on via switch If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode. If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step. You can also view our YouTube videos on installation, how to connect, and how to check and perform the firmware update.
Need a diffuser
The replacement diffuser for this fixture can be special ordered through the electrical desk at Menards. Model #ZD-LF1179F48-WHG
Can we get a lens cover for this light?
The replacement diffuser model #ZD-LF1179F48-WHG for this fixture should be available special order through Menards.
View all
madison-flat-panel.jpg
LF1194-GY6-48LF4: Madison 48-in White LED Flat Panel Ceiling Light with Farmhouse Grey Frame
View all
lf1263-bk2-46lfc-g-03-14.jpg
LF1263-BK2-46LFC: Diamond 46-in LED Linear Decorative Ceiling Light - Matte Black
How to change the bulb?
This is an LED fixture so there are no bulbs to replace. Instead it has integrated strips of LED diodes. If the LEDs fail within the warranty period, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How is the cover held on to the base, i.e., what kind of clips are used?
The diffuser is held onto the fixture by the end caps. Depress the middle of the diffuser while sliding that end into the end cap. Maneuver the other end into opposite end cap until the diffuser seats equally in each end cap.
View all
lf1264-brb-46lfc-g-02-15.jpg
LF1264-BRB-46LFC: Kristen 46-in LED Linear Decorative Ceiling Light Flush Mount
View all
lf1267-sg2-19lfc-g-04.jpg
LF1267-SG2-19LFC: Camden 19-in LED Flush Mount - Slate Grey
Are there other color options available? If not is the slate grey portion paintable?
This fixture is only available in the slate grey finish. There should be no reason as to why you cannot paint the molding a different finish.
Is the lens glass or acrylic?
The diffuser is acrylic.
View all
lf1268-wtn-48lfc-g-02.jpg
LF1268-WTN-48LFC: Porter 48-in White LED Flat Panel Ceiling Light with White/Nickel Frame
View all
lf1269-mti-48lfc-g-03.jpg
LF1269-MTI-48LFC: Middleton 48-in White LED Flat Panel Ceiling Light with Matte Indigo Frame
I can’t seem to get the light to blink when trying to pair. Any ideas?
This is not a smart light.
Can these fixtures hang? Or do they have to be mounted flat.
These fixtures must be installed per our instructions. Installing any other way would void your warranty.
View all
nl1153-whg-05lf0-e_02.jpg
NL1153-WHG-05LF0: Warm Glow LED Night Light - White
View all
im_351-9143_pl1125-nk7-17lf0-t_1000.jpg
PL1125-NK7-17LF0: Belvoir 17-in LED Ceiling Pendant - Brushed Nickel
The instructions for the Belvoir/Tanner pendant light aren't clear if you plan to remove the chain completely and hang the light close to the ceiling. Where can I find those instructions?
With our design, the minimum # of chain links is 1, and we do not offer a flush mount kit.
View all
in_re1108-whg-06lf7-g_front_f_1000_1.jpg
RE1108-WHG-06LF7: 6-in Rechargeable LED Motion-Activated Utility Light - White
View all
re1110-sil-07lf2-g_04.jpg
RE1110-SIL-07LF2: Rechargeable LED Motion-Activated Closet Light - Silver
View all
re1110-whg-07lf2-g-2_02.jpg
RE1110-WHG-07LF2: 7-in Rechargeable LED Motion-Activated Closet Light - White
How do you remove back for screw-in ceiling installation?
Remove cover by rotating counter-clockwise.
I purchased 5 of the 7-inch closet lights and I love them. Problem is I could only remove the back cover on 2. I can't get the other 3 backs to budge and yes I'm trying to turn counterclockwise. Any help would be appreciated. Thank you.
Try holding the fixture with both hands. One hand on the front of the light and the other on the back. 
I understand that auto means the motion detection feature is operating and the light will only go on when there is movement. What does OFF mean? That the light will be off all the time or that the light will be on all the time. Is there a way to operate the light as like a regular light where you can turn it on for a long period of time and then turn it off for a long period of time. Not using the motion sensor.
This fixture only has an auto and off setting. Auto is with motion. Off is just off. There is no "on" option to keep the fixture on.
View all
re1120-sil-04lf3-g_02_1.jpg
RE1120-SIL-04LF3: 2-Pack 3.8-in Rechargeable LED Motion-Activated Puck Light - Silver
Why does the light flash on and off while in auto mode instead of staying on?
While in auto mode, the fixture should stay on for 20 seconds after motion is detected. If you would like to keep the fixture on contiously, switch it to the on position.
I have the light setting for motion AUTO SHUT OFF but the light just stays ON will not turn off.
If you have the fixture set on "auto," that will turn the fixture on when it is triggered by motion and turn off after 20 seconds. If you have the fixture set on "on," it will stay on until you turn it off. 
I just bought them and not charging, then after I charged it for hours, charge light stayed red and now, it does not work at all unless plugged in.
The fixtures should take about 2.5 hours to fully charges. Once fully charged, the light should turn green. If you've charged over 2.5 hours and the light has not turned green, reach out to customer service at 1-800-291-8838 as fixtures may be defective. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
PuckLight.png
RE1120-WHG-04LF3: 2-Pack 3.8-in Rechargeable Integrated LED Puck Lights - White
What is the warranty for this product?
This fixture has a 6-year limited warranty.
Do you need to register the product for the warranty?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
Do you sell a battery charge for this light?
Unfortunately, the charging cord and adapter are not sold separately. But this uses a universal micro USB and wall adapter that can be purchased nearly anywhere.
Can the battery be replaced after recharging dies? Says must plug-in when battery is depleted.
The battery cannot be replaced. Once the battery is depleted and can no longer take a charge, it can be used as a plug-in fixture.
Is it possible to get another charger for the 50 lumen 3.8 in Rechargeable LED Motion Puck?
The charging cord and wall adapter are not sold separately, but it is a universal micro USB cord. It is available for purchase at most retailers.
Light won't go out.
Do you have the fixtures on auto mode, or on? If in auto, are they installed near anything reflective or anything that produces heat?
Why is my light flickering after it is fully charged? I have only been using it in my closet for a couple months.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I know when it needs to be charged?
Your fixture will start to go dim or the red indicator light will go on, letting you know it is time to charge.
Why won’t the battery charge?
We recommend trying alternate USB charging cords, wall adapters, and outlets to rule out defective parts. If they still aren't charging, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.We are available Monday through Friday 8:30 am to 5:00 pm CST.
Light will not accept charger. Any ideas how to fix it? Was working fine until now.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
re1122-sil-12lf0-g_top_1000.jpg
RE1122-SIL-12LF0: 12-in Rechargeable LED Motion-Activated Light Bar - Silver
Have this strip light, bought in Oct 2020. It has been working great but now the charging port won’t work to recharge light. Unfortunately I do not have my receipt from Lowe’s any longer. Would this be covered under warranty? I love this light. I have 3 others just like it.
This is something that would be covered under warranty. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do you remove from wall to recharge? Do you do it with by removing from command strip?
This fixture should have included velcro command strips so you can just take the fixture down and put it back up after charging.
Battery is no longer holding charge. How do I get a replacement battery?
The battery is not replaceable. This fixture can be used as a plug in, or if within warranty period, can be replaced under warranty. Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Purchased 5. Two of them turn on with auto mode when no motion in room. Suggestions?
The PIR sensor on our fixture is quite sensitive. The fixture can be triggered by reflective surfaces and anything that produces heat as well as small animals. We recommend putting the fixture in wave-by mode as opposed to walk-by to cut down on triggers.
What to do when it no longer turns off?
If the fixture is in auto mode, it should turn off after 20 seconds. If your fixture stays continuously in auto mode, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How to recharge my closet motion-activated light?
Plug in USB wall charger (not included) and micro USB cord (included) to charge product until indicator light turns green.
View all
re1122-whg-12lf0-g-01-01.jpg
RE1122-WHG-12LF0: 12-in Rechargeable Integrated LED Light Bar - White
Where is the wave mode?
If the fixture is in auto mode, the sensor will pick up motion and activate the light. The sensor is the round piece on the fixture.
Can these lights be mounted vertically (on back of a door) and still work?
Yes. This is not direct wired so you can install it just about anywhere. You may get a lot of triggers if in auto mode on the back of a door though.
Does the red charging light turn green when fully charged?
Yes. The light will turn green when the fixture is fully charged.
It says 2 modes: wave mode and walk-by mode. Walk by mode is too sensitive for me. How do we do only wave mode?
For walk-by mode, mount the fixture with the motion sensor facing away from the wall. For wave mode, mount the fixture with the motion sensor facing toward the wall.
The description says there is walk-by mode or wave mode. How do you change between the two settings? I see the sensor, but there is nothing that states how to make it either "walk-by" or "wave" mode.
For walk-by activation, mount with the sensor facing away from the wall. For wave activation, mount with the sensor facing toward the wall.
What is the warranty? Mine are brand new and will not hold the charge. The light stays on for 30 minutes on a full charge.
This fixture has a 6-year limited warranty. Please reach out to customer service at 1-800-291-8838 to file a warranty claim. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What is the temperature operating range? Looking to place inside a shed in the backyard.
These lights are not recommended for outdoor use.
Light will not shut off on auto.
Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What USB wall chargers can be used to charge battery?
This fixture charges with a micro USB cord.
It comes with a micro USB cord. What 120V adapter can be used to charge the fixture. Is the recharging done in place or can the fixture be easily removed to charge it and then reinstall?
This fixture charges with the micro USB cord that can be plugged into a compatible wall adapter. The fixture includes velcro command strips for easy removal for charging.
The light is not to be plugged in after fully charged, but the light can also be plugged in for continuous use? What's the difference? If it's plugged in continuously, won't it still be plugged in past the fully charged status?
Once the battery is depleted and can no longer be charged, this can be used as a plug-in fixture.
Does it matter if its on auto, on off to recharge it?
It does not matter, but we recommend having the fixture on off when recharging.
Can I use my iPad charger to charge the light?
As long as it is a compatible micro USB charger, yes.
Can this be used as a plant grow light?
We do not recommend this for a grow light. Please check out UC1272-WHG-24LF0.
How long does it take to charge?
The fixture, if the battery is completely drained, takes 4.5 hours to charge. Light will turn green once charged.
Can’t get the remote to work. Suggestions?
We do not show that this model comes with a remote. 
Can the rechargeable battery be replaced when it will no longer hold a charge?
The battery cannot be replaced. Once the life of the battery is depleted, it can be used as a plug-in fixture.
I need a new micro USB cord for this lighting. Where can I find one?
This is a universal micro USB cord and can be purchased nearly anywhere. 
Would it be ok to put it in the garage?
This fixture is recommended for indoor use. It really depends on how cold/hot the interior of your garage gets. Extreme cold or heat may affect the fixture and its operation.
Units come on frequently and randomly. How do you reduce sensitivity?
We recommend turning the fixture around so the sensor is facing the wall (wave-by mode) instead of facing outwards (walk-by mode). That should cut down on triggers. If you've already done this or if this does not help, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Will not take a charge. Am I doing anything wrong?
We recommend trying a different charging cord, wall adapter, and outlet to rule out defective parts. If still not holding a charge, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
The 3M Command strips are no longer sticky. Can I get the name of the particular strip type so I can buy replacements?
(4) 3M Small PHS. I recommend Velcro 3M Command strips.
How long does it work on a full charge?
Battery life at full charge is 3.6 hours. Running time at full charge is 2.7 months at 8 activations per day.
How long to fully charge the battery?
Charging time is 4.5 hours.
View all
re1146-sil-07lf3-q_01.jpg
RE1146-SIL-07LF3: 2-Pack 7-in Rechargeable LED Motion-Activated Closet Light - Silver
Can this light be used WITHOUT the motion sensor? Just turned on and off manually, easily?
Unfortunately, no. This fixture is only activated by motion.
View all
re1146-whg-07lf3-q_01.jpg
RE1146-WHG-07LF3: 2-Pack 7-in Rechargeable LED Motion-Activated Closet Light - White
I would like to order these lights for my indoor steps. Can these lights be used on indoor steps?
Yes, they can be used on your steps.
Lost the recharging cord. Can I purchase one? If so, where?
This is just a universal micro USB charging cord and can be purchased at most retailers.
View all
im_re1174-whg-08lf4-g_front_1000.jpg
RE1174-WHG-08LF4: 8-in Rechargeable LED Indoor Outdoor Task Light - White
View all
re1203-whg-07lf2-g_04.jpg
RE1203-WHG-07LF1: 7-in LED Rechargeable Battery-Operated Bluetooth Speaker Strip Light - White
Are you able to control this light with your phone?
Yes. This is a Bluetooth fixture. 1. Set to discovery mode by holding down Bluetooth paring button for 3 seconds. Audio will note, "The Bluetooth device is ready to pair." A rapidly flashing blue light will confirm device is in discovery mode.2. Select “GEL RE1203 Speaker” on smart device and pair. When successfully paired, the audio will note, “The Bluetooth device is connected successfully.”3. Play music and adjust volume control from smart device while paired.4. To disconnect from the smart device and temporarily disable Bluetooth discovery mode, hold down the Bluetooth pairing button.
View all
re1250-rgp-12lf1-g-02.jpg
RE1250-RGP-12LF0: 2-Pack 12-in Rechargeable Color-Changing Under Cabinet LED Lights - Rose Gold
I recently purchased these two lights and placed them under a counter and they worked very well; however, one of them does not hold the charge but the other one works fine and holds the charge for a long time. What could be the problem with the one that doesn't hold the charge after it has been recharged and green light goes on so all seems good until weeks later when it doesn't come on with the remote as does the other one? Also, is there a battery in the light itself to replace?
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
re1250-sil-12lf1-g-02_1.jpg
RE1250-SIL-12LF0-G: 2-Pack 12-in Rechargeable Color-Changing Under Cabinet LED Lights - Silver
We have one set on auto in a closet with louvred doors. Several times a night the light just comes on. Why would this happen?
The sensor on this fixture is very senstive. If you have anything reflective or heat producing near the fixture, it can set it off. We recommend turning the fixture around so the sensor is facing away from the entrance and toward the wall.
View all
re1250-whg-12lf1-g-02.jpg
RE1250-WHG-12LF0: 2-Pack 12-in Rechargeable Color-Changing Under Cabinet LED Lights - White
I want to order another charger.
We do not sell the USB charging cord or wall adapters separately. These are universal micro USB cords and adapters and can be purchased nearly anywhere.
How do I change the battery?
The battery is not replaceable. This is a rechargeable fixture.
How long should I charge the light with the USB? Is there a limit on charging so as not to hurt the battery?
You should charge the fixture until the red battery indicator light turns green.
View all
3467256_cmyk_perspective.jpeg
RE1250-WHG-12LFR: 1-Pack 12-in Rechargeable Color-Changing Under Cabinet LED Light with Remote
I have 3 of this model. I am able to keep them plugged in and the motion sensor works. I need 2 more but not if I can't leave them plugged in.
You can leave these plugged in if necessary.
View all
re1252-whg-04lf3-g_02.jpg
RE1252-WHG-04LF3: 2-Pack 3.8-in Rechargeable USB Lighting Motion-Activated Magnetic Pucks - White
My light quit working. Tried charging it and it still does not come on. I haven't had them very long. About 3 months. What is wrong with them?
Please reach out to customer service at 1-800-291-8838 for troubleshooting and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
These lights come on even in the daylight. Is that normal? I was expecting they would stay off if external light was present.
These lights do not have a built-in dusk to dawn sensor. They will activate with motion in daylight as well as at night.
Can I use these lights as grow lights? Are they high enough in lumens?
We do not recommend using these lights as grow lights. You can view our collection of grow lights here.
Wave mode setting
Walk by setting is the sensor facing outward. Wave by setting is the sensor facing inward.
Do they come in black?
This fixture only comes in white.
I purchased the two-pack lights; however, there is only one USB charging cord. Where do I locate a second USB charging cord?
This two-pack only includes one micro USB charging cord for the set of two. It is a universal micro USB cord so you can purchase an extra one nearly anywhere.
What I would like to do is, leave one puck on the charger while I am using the other. Two questions, is there a danger of overheating or damaging the batteries in the puck?
You can leave these plugged in. This will not cause an issue with the fixtures.
Can these be used outside in a cold climate? Can these be used outside if protected from rain/snow?
These are recommended for indoor use only.
How can I tell that the charge is completed? The charging LED does not turn off.
The red battery indicator light will turn green when fully charged.
After charging, the light stays on in the auto or on position. How can it be set up for motion activated?
The fixture should only activate with motion in the auto position. If it is staying on in auto, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
Are the batteries replaceable? We bought the two pack and they worked well with one at the top of the stairs and the other at the bottom. We've been recharging them as needed, but now they won't come on. They do light up when we plug them into the charger, but won't light up when not plugged in.
The batteries are not replaceable, but these fixtures have a 6 year warranty. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We would be happy to replace them for you. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
re1254-whg-06lf1-g-01.jpg
RE1254-WHG-06LF1: 6-in LED Rechargeable Battery-Operated Motion Sensor Strip Light - White
View all
img_se1037-tbz-00lf0-e.jpg
SE1037-TBZ-00LF0: 2-Head Basic LED Switch-Controlled Security Flood Light - Bronze
How is the connection?
This fixture is direct wired onto a recessed or round surface mount electrical box.
View all
se1037-wh3-00lf0-e_1000x1000.png
SE1037-WH3-00LF0: 2-Head Basic LED Switch-Controlled Security Flood Light - White
View all
im_se1038-wh3-01lf0-e_1000x1000.jpg
SE1038-WH3-01LF0: 2-Head LED Dusk to Dawn or Switch-Controlled Security Flood Light - White
Can you wire multiple lights to one switch?
With LED technology, wiring more than one (1) fixture on a circuit that was done as a series circuit, causes the second fixture not to get the full 120V voltage, and as a result, can cause it to malfunction. This is because the drivers used to power up the LEDs require the full 120V to operate properly. The fixtures need to be wired in parallel.
View all
img_se1039-tbz-02lf0-e_1000.jpg
SE1039-TBZ-02LF0: 180-Degree Basic 2-Head LED Motion-Activated Direct Wire Security Flood Light - Bronze
How do you manually override the timer on the motion sensor?
Once the fixture has been tested for proper operation and sensitivity, rotate the rotary knob on the TIMER control to the “TIMER” area. The “TIMER” position allows the fixture to go into AUTO motion sensor mode. Rotating the knob clockwise increases the duration of light up to 5 minutes once motion is detected. Rotating the knob counterclockwise decreases the duration of light down to 10 seconds once motion is detected. It may be necessary to adjust the “TIMER” knob several times until the desired length of time is determined. To control the security light from inside the home, activate manual “ON” mode by toggling the wall light switch OFF and ON within 2 seconds. The security light will turn on and stay on for approximately 8 hours, or until the dusk-to-dawn sensor detects light in the morning. Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the AUTO motion sensor mode.
View all
se1039-wht-02lf0-e.jpg
SE1039-WH3-02LF0: 180-Degree Basic 2-Head LED Motion-Activated Direct Wire Security Flood Light - White
Are your products made in USA? If not, where?
Good Earth fixtures are manufactured in China, in our factories that only employ legal/of age workers in a safe working environment.
What does three-hour setting mean?
The three-hour setting will keep the fixture on a low beam at dusk for three hours. It will jump to high beam once motion is detected.
View all
im_se1049-bp2-02lf0-t_q_view_1000.jpg
SE1049-BP2-02LF0: 130-Degree 2-Head LED Motion-Activated Battery-Operated Security Flood Light - Bronze
View all
im_se1056-brs-01lf0-u_0756348__f2_1000x1000.jpg
SE1056-BRM-01LF0: LED Dusk to Dawn Security Jelly Jar Wall Light - Bronze
How can I test the fixture during the day?
It is recommended to wait until dusk to test the fixture, but you can try covering the sensor if you need to test in daylight.
Is it possible to get a replacement bulb for this light?
This is an LED fixture and does not contain light bulbs.
View all
im_se1056-whg-01lf0-u-f_1000.jpg
SE1056-WHG-01LF0: LED Dusk to Dawn Security Jelly Jar Wall Light - White
The bulb has burned out. How do I replace?
This is an LED fixture so it does not contain light bulbs. If the fixture is no longer working and is still under warranty, please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_se1084-bp2-02lf0-g_1000_1_.jpg
SE1084-BP2-02LF0: 240-Degree 2-Head DownFire™ LED Motion-Activated Dusk to Dawn Security Flood Light - Bronze
We just bought and installed this light. It won't shut off after the 5 minutes we set it for. What's wrong?
Please keep in mind, it can take anywhere from 24 to 48 hours for the fixture to set. It is in "learning mode" during this time. If you are still experiencing issues after 24-48 hours, the fixture may need to be reset. To reset the fixture, turn the power off, put it into test mode, trigger it in test mode, take it out of test mode, and put in your settings. Give it another 24-48 hours to set and it should operate as it should. If you need assistance, reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do we set the light to turn on as a motion detector?
This fixture should alway activate when triggered by motion. However, if you have the dusk to dawn selected on the back of the fixture, the fixture will stay on from dusk to dawn at low beam and jump to high beam once activated. If you do not want that feature, make sure that is "off."
I've had this for a couple of years now and it doesn't come on anymore. Is there anything I can do or is it just trash like all if the other security lights I had?
You can try resetting the fixture by following the instructions below. If you are still experiencing issues after the reset, please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST. SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why? For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode. So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G*First thing to check is if it came on twice in test mode. Why doesn't it turn off or light erratically?You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings. Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on. It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion. Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again. *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min. 2nd knob: Set your range, "SENSITIVITY." How many feet out will it trigger? Start at Max then bring it in a little for more triggering. 3rd knob: AREA LIGHT SETTING You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright). *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours). *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode. RESETTING? Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min. TROUBLESHOOTING GUIDE Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensingreflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps). *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it. **The fixture PIR sensor will reset itself in the morning and go back to the original settings. OPERATION OF MANUAL "ON" mode FAQs: *Make sure it came on 2 times in test mode first and select the time. **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.) OPERATION OF MANUAL "ON" mode: Switch off all the security lights and wait for 10 sec. OFF rest period. Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings. MULTIPLE FIXTURES ON ONE SWITCH: Switch off all the security lights and wait for 10 sec. *This is to ensure all the lights are completely off and they are all enter into the same state. Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done; After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode. Why doesn't it trigger when I walk straight at it? IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms...
I had to eve mount my new unit. But I'm having trouble orienting the lights in their correct position. I'm also not sure about the sensors position since the controls are on top now, and the owners pamphlet says the controls must remain on the bottom.
Please view our eave mount installation video on YouTube as it may assist with your application. If you require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Where do I need to go to be able to download the user manual for my 240 degree downfiring dual head motion sensor light? I believe that the model number # SE1084-BP2-02LF0-G.
The instruction sheet is located under "Downloads" on the product page.
View all
im_se1084-wh3-02lf0-g_1000.jpg
SE1084-WH3-02LF0: 240-Degree 2-Head DownFire™ LED Motion-Activated Dusk to Dawn Security Flood Light - White
My fixture is dim and the red light is on as well. I thought maybe the bulb needs to be replaced. The building was built in 2018. What kind of bulb do I need to replace it? I can’t seem to find that info.
Unfortunately, you cannot replace the LEDs.
I recently installed this fixture to use as a motion detector security light only. I have the unit set on OFF, the sensitivity at MAX but the light doesn't turn off in the morning. What do I do?
SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why? For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode. So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G*First thing to check is if it came on twice in test mode. Why doesn't it turn off or light erratically?You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings. Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on. It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion. Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again. *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min. 2nd knob: Set your range, "SENSITIVITY." How many feet out will it trigger? Start at Max then bring it in a little for more triggering. 3rd knob: AREA LIGHT SETTING You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright). *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours). *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode. RESETTING? Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min. TROUBLESHOOTING GUIDE Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensingreflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps). *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it. **The fixture PIR sensor will reset itself in the morning and go back to the original settings. OPERATION OF MANUAL "ON" mode FAQs: *Make sure it came on 2 times in test mode first and select the time. **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.) OPERATION OF MANUAL "ON" mode: Switch off all the security lights and wait for 10 sec. OFF rest period. Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings. MULTIPLE FIXTURES ON ONE SWITCH: Switch off all the security lights and wait for 10 sec. *This is to ensure all the lights are completely off and they are all enter into the same state. Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done; After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode. Why doesn't it trigger when I walk straight at it? IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees. RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed) VERTICAL: 30 degrees HORIZONTAL: 80 degrees Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees. *Do not extend further...
I have installed this unit and worked fine until a day ago. Now the light are barely glowing and the unit is only about 2 years old. Should the unit still be under warranty? If so, how do I go about obtaining a replacement?
Please reach out to customer service at 1-800-291-8838 to inquire about warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Installed fixture light stays on all the time. Why?
Is the fixture staying on in daylight as well as all night? If so, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. If it is staying on all night, you may have the dusk to dawn (area light) setting on. This will keep the fixture on between dusk and dawn at a low beam and will jump to high beam if triggered by motion. This is the third setting on the fixture. It is either off, 3 hours, 5 hours, or dusk to dawn. If it is on, turn it off.  
Why is the motion sensor head blinking red and no lights coming on?
The sensor blinks red when it detects motion. If the lights aren't coming on between dusk and dawn, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
The security light comes on every time a person walks near the sensor, but very seldom when a car moves past the same spot. Adjusting the position of the sensor seems to have little effect. Any suggestions?
You may need to reset your fixture and adjust your distance/range. Please try resetting your fixture by following the instructions below. Please make sure the fixture is put into test mode prior to cutting power to the fixture. The fixture then needs to come on twice in test: once when power is turned back on and a second time with motion. After this is successfully completed, you are reset, you can put it your desired settings. Do NOT leave the fixture in test. Please do NOT adjust the fixture after the reset, or toggle the wall switch. Give it at least 24 hours to reset and calibrate. If you have any issues with the fixture after or during the reset, please let me know right away. Please note the fixture should not operate out of test mode in daylight hours due to the built-in dusk to dawn sensor. Please note the third or fourth dial is your low beam area light. That will keep the fixture on from dusk to dawn, if you want this to operate strictly with motion, turn that setting off. 1. Security Light Installation Part 11: How to Troubleshoot and Reset Your PIR
My recently installed light comes on at least a few times most nights even though there's been no person or critter in range. Why is this happening? How do I correct it?
This fixture has a PIR sensor that detects changes in temperature, not motion. Do you have the fixture installed near anything that produces heat? That may trigger the fixture. If the fixture is installed high up, you may also experience false triggers. I recommend resetting the fixture and adjusting your range. Please click the link below for reset instructions and troubleshooting. Security Light Installation Part 11: How to Troubleshoot and Reset Your PIR Security Light Installation Part 7: Tips on Aiming Your PIR Security Light Installation Part 8: Setting Timer and Sensitivity Controls on PIR  
When I turn the switch off and on, it stays on for about ten seconds then goes off. Sometimes it stays on like it should.
When you put the fixture into manual override, when the switch is in the on position the light does not stay on. If so, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_se1091-bp2-01lfo-g_1000_1_.jpg
SE1091-BP2-01LF0: 1-Head LED Dusk to Dawn Security Flood Light - Bronze
Is the bulb replaceable?
This is an LED fixture so there are no bulbs to change. Instead of bulbs, this fixture has integrated LED diodes.
Is the bulb replaceable for this product?
This is an LED fixture so there are no bulbs to change. Instead of bulbs, this fixture has integrated LED diodes.
View all
im_se1091-wh3-01lf0-g_1000.jpg
SE1091-WH3-01LF0: 1-Head LED Dusk to Dawn Security Flood Light - White
View all
se1092-bp2-00lf0-g.jpg
SE1092-BP2-00LF0: 2-Head LED Switch-Controlled Security Flood Light - Bronze
How do I get my lights replaced that I bought from Lowe's?
If passed the stores return/exchange policy period, please contact our Customer Service with a copy of your purchase receipt and warranty page of your instruction sheet.  
Where can I get a replacement driver for this light?
We are so sorry to disappoint you, but parts are not available separately for this fixture. If the fixture has failed, and you are within warranty, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
se1092-wh3-00lf0-g_1000.jpg
SE1092-WH3-00LF0: 2-Head LED Switch-Controlled Security Flood Light - White
Can you mount under eve?
Yes this fixture can be eave mounted. The canopy would sit flush against the eave with the light heads pointing downwards. Eave mounting image is also on the box. 
Why does sensor work only on one side and the middle but not the other side? Can you test unit twice without harming it because I did.
You will not harm the fixture by testing it twice. Please reach out to customer service if you are stille experiencing an issue with your sensor. 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
se1093-bp2-01lf0-g.jpg
SE1093-BP2-01LF0: 2-Head LED Dusk to Dawn Security Flood Light - Bronze
Replacement power supply for SE1093-BP2-01LF0-G? Seems it got wet and no longer works but LED lights will work.
We are so sorry to disappoint you, but unfortunately that is not a replaceable part. 
View all
im_se1093-wh3-01lf0-g_1000.jpg
SE1093-WH3-01LF0: 2-Head LED Dusk to Dawn Security Flood Light - White
Can you adjust the direction of the lights?
Yes. Head adjustment angles: Horizontal 80 degrees. Vertical 30 degrees.
View all
se1094_bp2-00lf0-g_alt_view_2000.jpg
SE1094-BP2-00LF0: Commercial LED Switch-Controlled Security Flood Light - Bronze
View all
im_se1095-bp2_back_f_1000x1000.jpg
SE1095-BP2-02LF0: 240-Degree 3-Head LED Motion-Activated Dusk to Dawn Security Flood Light - Bronze
Can't get the manual override mode to work. Override directions in the literature does not work.
You should be able to switch the fixture to manual override by flipping the switch off-on-off-on within two seconds. If this is not working for you, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
im_se1095-wh3-02lf0-g_1000_1__1.jpg
SE1095-WH3-02LF0: 240-Degree 3-Head LED Motion-Activated Dusk to Dawn Security Flood Light - White
How do you turn on low beam? We installed yesterday and the high beam is very bright.
If the fixture is on the dusk to dawn setting, or the 3 or 5 hour setting. The fixture will stay on at a low beam for the selected amount of time, and will jump to high beam once the fixture is triggered by motion.
Can this be eave mounted? Visually it doesn't seem so.
Yes, this fixture can be eave mounted. The canopy will sit tightly against the eave, the motion sensor would sit above the light heads with the light heads facing downward. Installation image is also on the box.
Instructions unclear. I was told before purchase that unit can operate with no low beam or other "constant" light at night and still be motion activated to bright light. Is this correct and if so, how do I configure settings?
That is correct. The last setting on the fixture (off, 3hrs, 5hrs, dusk to dawn) that needs to be selected as "off" if you do not want the fixture on at low beam during dusk to dawn.
Because the light keeps on constantly and does not turn off, I have made all the settings and it remains the same.
Please reach out to customer service at 1-800-291-8838 for technial support assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I have the light set for dusk to dawn. The light seems to stay on during some cloudy days and doesn't turn off. Should I raise the motion sensor up more to the sky?
The dusk to dawn setting on your fixture keeps the light on from dusk to dawn. If it is a cloudy or dark day that can trick the fixture into thinking it is dusk and the fixture will stay on. If you would like the fixture to operate strictly as a motion light, you can turn that setting off. Or it can go on at dusk for three of five hours.
What is the length and size of the main attachment screw that goes through the middle of the fixture?
That screw is a #8/32 x 1 ½.
Can this be operated such that lights can be turned on manually and left on for a period of time, effectively overriding the motion sensor for that period of time?
If wired to a wall switch, you can control the fixture via the wall switch by using manual override. To switch over to manual mode, switch the power off-on-off-on within two seconds.
Is the motion sensing and dusk to two separate features? Can we have the light activated by motion only during dusk to dawn when it's dark, but not during the day when it's bright? Which model of yours can do that?
This fixture will only activate with motion at night. It will not activate in daylight due to the built in dusk to dawn sensor. This fixture also has a dusk to dawn feature. That is our low beam area light. That feature will keep the fixture on at a low beam from dusk to down and once triggered by motion will jump to high beam. It can be set to off, 3 hours, 5 hours, or dusk to dawn.  If you want this to operate strictly with motion, make sure that setting is "off."
How do you go from manual override back to motion-activated dusk to dawn?
To immediately switch out of manual mode: switch the power off-on-off-on within 2 seconds. The internal dusk to dawn sensor will also cancel out manual mode when the fixture detects light the following morning.
Covered my three model # SE1095-WH3-02LF eave-mounted floodlights with 2-1/2 gallon plastic Ziploc bags duct-taped to the eaves where mounted prior to a contractor pressure washing my house. After pressure washing, I climbed ladder and removed bags, which seemed to have kept all but a couple drops out of the bags. Turned power back on. Two of the three seemed to work normally and came on at dusk. Today I climbed ladder and fiddled with the one that didn't come on. I tried "test" mode and it seemed to work. Tonight it came on at dusk like it was supposed to. Praise the Lord. BUT, one of the other ones which came on the first night is now not coming on at dusk. What is going on? Dusk-to-dawn feature is not coming on at all. What could be wrong?
Please try resetting/rebooting the fixture. SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why? For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode. So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G*First thing to check is if it came on twice in test mode. Why doesn't it turn off or light erratically?You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings. Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on. It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion. Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again. *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min. 2nd knob: Set your range, "SENSITIVITY." How many feet out will it trigger? Start at Max then bring it in a little for more triggering. 3rd knob: AREA LIGHT SETTING You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright). *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours). *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode. RESETTING? Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min. TROUBLESHOOTING GUIDE Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensingreflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps). *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it. **The fixture PIR sensor will reset itself in the morning and go back to the original settings. OPERATION OF MANUAL "ON" mode FAQs: *Make sure it came on 2 times in test mode first and select the time. **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.) OPERATION OF MANUAL "ON" mode: Switch off all the security lights and wait for 10 sec. OFF rest period. Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings. MULTIPLE FIXTURES ON ONE SWITCH: Switch off all the security lights and wait for 10 sec. *This is to ensure all the lights are completely off and they are all enter into the same state. Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done; After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode. Why...
Need to replace SE1095-WH3-02LF0-G. Really like the three-head unit and it is bright. How do I remove the wire nuts (quick connector type) from the house side wires, black and white, so I can connect the new light?
You can remove the quick connectors with wire cutters. 
My motion sensor no longer works. Do you have replacement for it?
The sensor itself is not replaceable. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I mounted my light under an eave, without a switch. The light stays on all the time with motion sensing turned on. I have tried other steering, detection area, light “color” and dusk to dawn; nothing turns it off. Any ideas?
Is the fixture on all day and night, or just all night? Is it on at low beam all night jumping to high beam when triggered by motion? If so, that is the area light; make sure that setting is off. You may also want to try resetting your fixture.  https://www.youtube.com/watch?v=fW1MlKLKHlo&list=PLxjI1Tpk9hlAOR4j6USKZv0fWvO-hvSwM&index=11
Can I change the bulbs in this light?
This is an LED fixture. It does not contain light bulbs. The LEDs are not replaceable. If the LEDs fail, the fixture will need to be replaced.  
If current goes out do you have to reset everytime?
If power is cut to the fixture for an extended period of time, the fixture may need to be reset.
How do you unplug wires from the electrical disconnect plug?
Once the wires are put into the disconnect plug, they cannot be removed. You would need to remove the plug by clipping it off using wire cutters.
View all
se1097-bp2-02lf0-g_1400.jpg
SE1097-BP2-02LF0: 180-Degree 2-Head LED Motion-Activated Direct Wire Security Flood Light - Bronze
Where do I get replacement bulbs, and size?
This is an LED fixture so the bulbs themselves are not replaceable. If the fixture is defective, we would typically replace the fixture itself.
Where can I buy a hardware kit for model # SE1097?
Unfortunately, we do not sell parts/accessories separately, but please reach out to customer service at 1-800-291-8838 as we may be able to assist. We are available Monday though Friday 8:30 am to 5:00 pm CST.
SE1097-BP2-02LF0-G was flashing at night for some reason, had to turn it off, the red LED in the sensor was also flashing at times. I have two units but just one with issues, both are about a month old now.
Please reach out to customer service at 1-800-291-8838 for warranty and troubleshooting information. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Why is my light staying on all the time?
We would need more information about your installation to properly assist. Please reach out to customer service at 1-800-291-8838 for technical support or possible warranty replacement. We are available Monday through Friday 8:30 am to 5:00  pm CST.
My unit is out of warranty. Will not work. I put a different light up and it works. Can I get a replacement part # LD007-PSL08?
I am not pulling up anything in my system with that part #. 
Can I buy the LED driver for this light, cat. no.ktld-25-1p-800-aq5 /a ?
I do not show that this driver is available separately.
What is the CC screw size for the SE1097-BP2-02LF0-G?
That screw is a #8/32 x 1 ½.
I have installed an SE1097 motion-activated security light over my garage door in place of an older failed security light. This is on a south facing wall, overlooking a concrete driveway, and we live in Las Cruces, NM (lots of sun!!). I have noticed that the SE1097 will not recognize my movements until about three to four hours after the sun goes down and the concrete driveway cools off. It suggests that this light has a thermal sensor that is blinded by the hot concrete. Is this correct, and is there a better security light that is not blinded by background heat?
Unfortunately, all of our security lights have PIR (passive infared sensors). The fixture is constantly taking readings of outside air temperature. Anything above the temperature will trigger the fixture. I have included a link to one of our YouTube videos created by our engineer that may be helpful. Extreme hot or cold weather could affect the performance of the built-in sensors that detect body heat. Certain winter clothing can shield a person’s body heat from the sensor during extreme cold weather. During extreme hot weather, the sensor may not be able to distinguish the difference between normal body temperatures and the surrounding high temperatures. The sensor will begin working normally once weather conditions return to normal.
I can't get the light to turn on with manual override.
Manual override will not work in daylight. If the fixture was just installed, it may take a day for manual override to start working. See our YouTube tutorial "Security Light Installation Part 10: Manual Override of PIR Security Light" for more information.   
Can this be set to not turn on during daylight hours?
This fixture should not come on in daylight, unless it is located in a shaded area and is tricked into thinking it is dark. This fixture has a built-in dusk-to-dawn sensor that prevents it from activating in daylight. If your fixture is coming on in broad daylight, please reach out to customer service at 1-800-291-8838 for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
se1097-wh3-02lf0-g_1400.jpg
SE1097-WH3-02LF0: 180-Degree 2-Head LED Motion-Activated Direct Wire Security Flood Light - White
Both of my lights went and stay very dim. I tried the test mode but no more full light emits from the unit. Ideas?
Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How can I replace a fixture?
Please reach out to customer service at 1-800-291-8838 for warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do I wire it together?
If the installation instructions are not clear, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
My light cycles on and off repeatedly. I've tried many settings to remedy with no fix.
It is possible that your fixture needs a full reset. Please contact customer service at 1-800-291-8838 for reset instructions. We are available Monday through Friday 8:30 am to 5:00 pm CST.
The lights go on in test mode for the 20 seconds as described in the manual. However, the motion sensor does not seem to activate at all. Have tried re-setting, re-setting the breaker, setting at different distances. We have done the test as described where lights initially come on for 20 seconds, and have waited 2 minutes for the motion sensor to “warm up” before trying motion test. No luck. Any suggestions would be great.
Please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I have two units on the same switch. One seems to be in manual and one is in automatic. How do I sync them up?
You cannot wire two LED fixtures on the same electrical circuit in a series. The fixtures need to be wired parallel.  With LED technology, wiring more than one (1) fixture on a circuit that was done as a series circuit, causes the second fixture not to get the full 120V voltage, and as a result, can cause it to malfunction. This is because the drivers used to power up the LED’s require the full 120V to operate properly.  
I have it wired correctly and it works except for the dusk to dawn setting. I have to toggle the switch for 2 seconds each night. Is there a setting that that allows the dusk to dawn option to come on each night by itself?
This fixture does not have a dusk to dawn setting. Our SE1084-WH3-02LF0 and SE1095-WH3-02LF0 have that option.
How do you do a manual override?
SETTING THE LIGHT MANUAL OVERRIDE: If the security light has been turned off at the switch, turn it on for 60 seconds to allow the (PIR) sensor time to warm up prior to initiating the manual override sequence. To switch over to manual mode, switch the power OFF-ON-OFF-ON within 2 seconds. There are 2 ways to return to sensor control: To immediately switch out of manual mode, repeat the manual mode sequence of power OFF-ON-OFF-ON within 2 seconds. This will cancel out manual mode. The security light will remain on until the internal dusk-to-dawn sensor detects the next dusk-dawn cycle. Once light is detected, it will allow the motion sensor to return to controlling the fixture the next day.
I lost screw CC. What is the size of it?
That screw is a #8/32 x 1 ½.
After installation we tested with movement at dusk, they came on, however did not shut off. I adjusted timer to 3 min. And reduced distance to 10 feet and they still did not shut off after the time set. Am I overlooking anything?
Please reach out to customer service for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST at 1-800-291-8838.
My light has water in both light cases and we bought it 3 years ago from Lowe's and they will not take it back.
Please reach out to customer service at 1-800-291-8838 for warranty replacement assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Flashing red sensor and lights will not turn on anymore. They have been up less than one year.
Please reach out to customer service for technical support at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Light comes on and stays on. Doesn’t shut off. We bought it 3 years ago.
SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why? For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode. So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G*First thing to check is if it came on twice in test mode. Why doesn't it turn off or light erratically?You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings. Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on. It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion. Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again. *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min. 2nd knob: Set your range, "SENSITIVITY." How many feet out will it trigger? Start at Max then bring it in a little for more triggering. 3rd knob: AREA LIGHT SETTING You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright). *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours). *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode. RESETTING? Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min. TROUBLESHOOTING GUIDE Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensingreflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps). *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it. **The fixture PIR sensor will reset itself in the morning and go back to the original settings. OPERATION OF MANUAL "ON" mode FAQs: *Make sure it came on 2 times in test mode first and select the time. **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.) OPERATION OF MANUAL "ON" mode: Switch off all the security lights and wait for 10 sec. OFF rest period. Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings. MULTIPLE FIXTURES ON ONE SWITCH: Switch off all the security lights and wait for 10 sec. *This is to ensure all the lights are completely off and they are all enter into the same state. Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done; After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode. Why doesn't it trigger when I walk straight at it? IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees. RANGE: 180 degrees from side to side. 80 feet max (minus the feet-how high up it is installed) VERTICAL: 30 degrees HORIZONTAL: 80 degrees Sensor controls should be facing down and the sensor at a slight down angle, no more than 45 degrees. *Do not extend further...
Can I get a softer LED bulb?
LEDs are not replaceable like a traditional light bulb.
My box of SE1097-WH3-02LF0-G from Lowe's says "Light only turns on during night time hours when motion is detected." Is that right? I saw you answered the other question saying there's no D-D feature on this model. If so then the box is misleading. Which model does that to only activate light by motion at night when dark?
That is correct. This fixture will only activate with motion at night. It will not activate in daylight due to the built in dusk to dawn sensor. We have two fixtures that have a dusk to dawn feature. That is our low beam area light. that feature will keep the fixture on at a low beam from dusk to down and once triggered by motion will jump to high beam. It can be set to off, 3 hours, 5 hours, or dusk to dawn.  This fixture does not have that feature.
Is there a height restriction? I am wanting to place these in the peak of our gable, approximately 20-30 feet above the ground. Is this too high?
We recommend installing no more than 15-16 feet above ground for best results.
Motion detector is too sensitive. Light turns on by cat or raccoon. Is this normal? Is there a way to adjust sensitivity?
This fixture has a 180-degree adjustable passive infrared sensor (PIR) that detects motion up to 70 feet away. Because it uses infrared, it is detecting changes in temperature so it is normal that it would be triggered by small animals. Rotate the DISTANCE control knob anywhere from “10 ft” to MAX. (70 feet). When the DISTANCE control knob is turned to “10 ft”, the detection zone is very tight and compact, causing the detection sensitivity to be very high. The reverse is true; when the DISTANCE control knob is turned to “MAX,” it increases the detection zone exponentially.
How do I register a se1097-wh3-02lf0-g for warranty?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
Can I get the part of the light that has the controls on it?
That part is not available separately. 
Can you make the light stay on for several hours?
The only way to do this would be putting the fixture in manual mode. The fixture will not operate in daylight. SETTING THE LIGHT MANUAL OVERRIDE: If the security light has been turned off at the switch, turn it on for 60 seconds toallow the (PIR) sensor time to warm up prior to initiating the manual override sequence.To switch over to manual mode, switch the power OFF-ON-OFF-ON within 2 seconds.There are 2 ways to return to sensor control: To immediately switch out of manual mode, repeat the manual mode sequence ofpower OFF-ON-OFF-ON within 2 seconds. This will cancel out manual mode. The security light will remain on until the internal dusk-to-dawn sensor detectsthe next dusk-dawn cycle. Once light is detected, it will allow the motion sensor toreturn to controlling the fixture the next day.
How do you replace a lamp if it goes out?
If the fixture fails within the warranty period, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Sensor is not detecting 180; it is much more narrow. It is mounted at a 8 foot height — would that be part of the problem? Also, red blinking light inside is off to the left; is that the normal position for it?
This fixture is okay to be installed 8 feet high. We recommend checking out our security light videos on YouTube created by our engineer for tips on installation and troubleshooting. Please reach out to customer service at 1-800-291-8838 if you have any additional questions. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is the PIR compatible with different fixtures?
No. Parts from our fixtures are not compatible with other fixtures. We can not recommend manipulating our fixtures in any way. This voids warranty and we cannot guarantee it will work.
View all
im_se1163-bp2-00lf0-g-side_fl_10001_1.jpg
SE1163-BP2-00LF0: 3-Head LED Switch-Controlled Security Flood Light - Bronze
I lost the mounting bracket and the screw. Can I order new ones?
Unfortunately, we do not sell directly to the public, but please reach out to customer service at 1-800-291-8838 as we may be able to assist. We are available Monday through Friday 8:30 am to 5:00 pm CST.
View all
se1163-wh3-top-step_f_1000.jpg
SE1163-WH3-00LF0: 3-Head LED Switch-Controlled Security Flood Light - White
Where can I buy the missing mounting bracket?
We do not sell the parts separately. Please reach out to customer service at 1-800-291-8838 for parts assistance.
Does this fixture come in other finishes?
This fixture is available in white or bronze. Model: SE1163-WH3-00LF0 (white) Model: SE1163-BP2-00LF0 (bronze)
Are there replacements for bulbs?
This is an LED fixture. It does not contain light bulbs. If the fixture fails within the warranty period, Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT. If after warranty period, the fixture would need to be replaced.
View all
im_se1216-brs-02lf4-g-front_view.jpg
SE1216-BRS-02LF4: 180-Degree 2-Head LED Motion-Activated Battery-Operated Security Flood Light - Bronze
I lost the mounting plate. Can I buy a replacement?
Please reach out to customer service at 1-800-291-8838 for replacement parts/hardware. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Does the motion detect movement of tree branches blowing in the wind?
No. The fixture actually detects motion with a PIR sensor. Which is infrared. It detects changes in air temperature. It will pick up things like small animals, human beings, cars, etc.
How do you adjust the sensor part? My daughter is too short for it to notice her.
Unfortunately the sensor itself is not adjustable. The fixture provides 180-degree coverage and detects motion up to 40 ft away. The light provides 24 ft of coverage side to side and outward. 
Light installed about 8 feet off the ground. When I checked it to see if it's detecting movement, it seems only to light up when in front of or 3 feet to the left or right. Is it mounted too high?
Fixture should be mounted 8-10 feet high for the fixed PIR to sense motion up to 40 feet away. You can try repositioning the fixture.
This is a very impressive light. My electrician found it because I don't have any electrical outlets on my house in this area. I do understand that it only has a 15 second on, but all you have to do is move again or wave your arm and it comes on again. Great range and high sensitivity. Great range of light and sensor. He put it in an area that it does pick up any motion so if you put it up too high there will probably be a problem with sensitivity.
Thank you for the feedback!
How do I change the batteries on this model? Do I have to take the whole light off of the house and take it apart to get to the batteries? That's what it looks like in the instructions, but I thought I should ask before I do anything.
You would remove the light from the mounting plate by twisting the light counterclockwise. Once removed from the mounting plate, you can access the battery compartment to replace the batteries.
When my lights come on they flicker. What is the solution?
Double check that the batteries are not running low and are inserted correctly. If so, and still experiencing issues, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
It works fine up to a point. After it turns on, it immediately goes off after 15 seconds. Usually right when I am halfway down the dark stairs. Arm waving does not work.
Unfortunately, this battery-operated light fixture has a fixed timer to save on battery life. It only stays on for 15 seconds. There is no way to adjust the timer.
What would be the optimum height to detect movement from 3–10 feet away?
We recommend installing our security lights at no higher than 16 feet. Adjust your distance or range depending on the area you would like to cover and how high you are installing your fixture.
How close can you place them together? I have a 16-foot long shed and was thinking of putting one at each end in the corners (16 feet apart). But I am concerned that they could keep causing each other to come on and off.
Sensor detects motion up to 40 ft. The 180-degree coverage of the motion sensor is measured side-to-side. The sensor is more effective side-to-side, rather than motion coming straight at it (in-and-out). The individual light heads can be adjusted up/down and left/right to aim the light heads in the direction desired.
View all
se1249-bp2-02lf7-g-02.jpg
SE1249-BP2-02LF7: Hyper Bright LED CCT High Lumen Motion-Activated Flood Light with Timer - Bronze
Can this be used as a dusk to dawn light? I want to replace my light pole light.
This fixture has a switch control option that allows you to operate it via a wall switch, but no setting to keep the fixture on from dusk to dawn.
I have the light set to be controlled via a switch. I adjusted the light from the default to warm white. When the light is shut off and turned back on, the light setting changes back to default, daylight. Is there a way to retain the setting changes? As the light is mounted 15 feet high, I want it to stay warm light.
Our first generation of this fixture does not have a memory chip so it will default back to 5000K if controlled by the switch. Please reach out to customer service and we can look into shipping you a replacement fixture with the memory chip. 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is there a way to modify the mount to be able to mount on the cornice? 90% of flood lights in the US are mounted on the cornice! Why make one that does not work there?
Unfortunately, there is no way to modify the wall plate of this fixture. This fixture can only be installed over a recessed electrical box, OR a UL Listed surface mount electrical box rated for wet locations. Recessed electrical box installations REQUIRE the outer edge of the wall canopy to be completely sealed with silicone RTV glue, and surface mount electrical boxes require the use of the foam gasket (included), to prevent water seeping into the electrical box. Without sealing the canopy enclosure, water seepage can short out the driver, and cause product failure, and/or other safety issues. DO NOT EAVE MOUNT ONTO PERFORATED OR CHANNELED MATERIAL using a recessed junction box. Water can seep into the fixture and cause a hazardous situation and/or fixture failure. 
I have a 7000 lumen model SE1249-BP2-02LF7. The light is lit very dim all the time.
This fixture has a CCT switch that allows you to change the color temperature as well as the option to select high beam and low beam. It is on the back of the panel. Please make sure you are not in low beam. If the fixture is not in low beam and still dim, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is there a restriction of the angle of mounting or pointing angle of the light? I’m mounting high on my home to illuminate my deck, and need it pointing as straight down as possible. I’m not concerned with the motion technology.
Head adjustment angles: Downward 45 degrees. Upward 35 degrees. Right to left 45 degrees.
When the unit is set for motion detection, is it possible to manually turn it on with a switch, by switching ON-OFF-ON like many other motion lights?
Yes. You can toggle the wall switch to initiate manual override or use the switch control setting on the back of the fixture.
My lights seem to be getting triggered by "high" wind (20 -50 mph) gusts. Is this an issue with this light? Is there a way to minimize / eliminate this without shutting off the light?
We are not aware of any issues with this fixture being triggered by high winds. We recommend resetting the fixture and adjusting the sensitivity. See Good Earth Lighting YouTube tutorial: Security Light Installation Part 11: How to Troubleshoot and Reset Your PIR  
The specifications state the depth is 12"+. Is this correct? Or is this the farthest angle the light portion can be adjusted? (Which would be facing downward at 45' angle and the top of the light portion would protrude 12".) It doesn't appear to have the light portion in a vertical position be 12" from the wall.
Head adjustment angles: Downward: 45 degrees. Upward: 35 degrees. Left/right: 45 degrees. Product dimensions: Inches (LxWxH): 12.17 x 10.86 x 8.07
View all
se1249-wh3-02lf7-g-03.jpg
SE1249-WH3-02LF7: Hyper Bright LED CCT High Lumen Motion-Activated Flood Light with Timer - White
How do I sign up for the 10-year warranty on my items?
We are happy you chose our product, thank you. As with anything that has a great warranty, keep a copy of your original purchase receipt as originals fade and staple it to your instruction sheets/package insert containing the Warranty reference and file away. This documentation is required in case you have a warranty claim in the future. There is no online registration.
How do I keep it from reverting back to default settings? Every time I turn it on I have to get back on my ladder and press the buttons on the back to change the lighting.
Unfortunately, if you are turning off the fixture at the switch, it is going to revert to the default 5000K.
How do I set this to come on with sensor?
Rotate the MINUTES control knob to MOTION TEST to calibrate the fixture. The light will turn on for approximately 20 seconds. Allow the motion sensor about 2 minutes to warm up prior toconducting the “walk by test.” With the control knob set to MOTION TEST, do a “Walk by Test” by walking in front of the motion sensor (figure at right). As movement is detected, the light will activate. Remain still for approximately 5 seconds (when movement is no longer detected), the light will shut off. Resume walking and the light should turn on. Once out of the detection range, the light will shut off and the test is complete. Rotate the MINUTES control knob away from the MOTION TEST and set between the 1 and 10. Do not rotate the MINUTES control knob back to the TEST area, or to switch control. Rotate the DISTANCE control knob anywhere from “10 Ft” to MAX (100 ft). When the DISTANCE control knob is turned to “10 Ft”, the detection zone is very tight and compact, causing the detection sensitivity to be very high. The reverse is true; when the DISTANCE control knob is turned to “MAX.” it increases the detection zone exponentially. Perform a “walk by test” by walking across the motion detection field at the approximate distance set on the DISTANCE control knob.
What is the cost to operate this light at 7000 lumens around 12 hours. I just bought three of these for my home.
This is an 80-watt fixture. Not knowing where you live, and the cost of your local utility charges for electricity, makes pinning this number down accurately somewhat difficult. However, if we use the average U.S. cost of electricity for 2019 at $0.13 per kilowatt/hour, then the cost of operating this fixture for 12 hours continuously would be approx. $0.12-13. Also, this is the main reason we put the PIR on this fixture because most people do not need the light to be on continuously, and the PIR will only activate the light when needed, thus reducing the electrical costs even more. I hope this helps.
If I can only mount the light at 7 feet, will that still work okay?
Fixture will still work if installed at 7 feet.
I have mounted the light and have attempted to get the motion sensor to work with no luck. I used the 1 min, 5 min, and 10 min settings. I turned the light off for several minutes between settings and it still does not operate correctly. I changed to different distances and nothing is working. What do I need to do to get it to work as advertised?
SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why? For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode. So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G*First thing to check is if it came on twice in test mode. Why doesn't it turn off or light erratically?You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings. Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on. It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion. Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again. *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min. 2nd knob: Set your range, "SENSITIVITY." How many feet out will it trigger? Start at Max then bring it in a little for more triggering. 3rd knob: AREA LIGHT SETTING You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright). *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours). *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode. RESETTING? Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min. TROUBLESHOOTING GUIDE Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensingreflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps). *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it. **The fixture PIR sensor will reset itself in the morning and go back to the original settings. OPERATION OF MANUAL "ON" mode FAQs: *Make sure it came on 2 times in test mode first and select the time. **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.) OPERATION OF MANUAL "ON" mode: Switch off all the security lights and wait for 10 sec. OFF rest period. Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings. MULTIPLE FIXTURES ON ONE SWITCH: Switch off all the security lights and wait for 10 sec. *This is to ensure all the lights are completely off and they are all enter into the same state. Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done; After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode...
How do I set it up so it only comes on at night?
This fixture has a built in dusk to dawn sensor that should prevent it from coming on in daylight. Unless this is installed in a shaded area of your home that may trick the fixture into thinking it is dark. If the fixture is coming on in daylight and not in a shaded area, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is the fixture dimmable from a dimmer switch?
Do NOT use this fixture with dimmers.
Can you disable the motion detector and turn on and off with the switch?
You cannot permanantly disable the motion sensor. You can use switch control or manual override to temporarily control the fixture via the wall switch.
View all
se1289_front_image_1000.jpg
SE1289-BRS-02LF5: 130-Degree 500-Lumen Battery-Operated Integrated LED Motion-Activated Flood Light
What does it mean when the sensor turns red?
If the sensor turns red, it is detecting motion or changes in air temperature.
My front door is deeply recessed, my Ring gets confused in daylight, visitor appears in shadow. Is there a daylight sensor I can cover with black tape so your product will motion activate in daytime and not just at night?
Unfortunately, there is no way to bypass the dusk to dawn sensor. You can try covering the sensor with electrical tape, but the fixture may not trigger at all.
I accidentally dropped the unit and the point between the light and the holder broke. Is it possible to buy a new outer casing?
Unfortunately this is not a replaceable part.
View all
im_se1291-bp2-02lf0-g_front_panel_1000.jpg
SE1291-BP2-02LF0: 180-Degree 2-Head LED Motion-Activated Flood Light with Timer - Bronze
Should there be a dim light lit constantly (during the dark hours) until a motion sets off the actual spotlights? It seems like this light is never totally off except during the light hours/daytime.
If your fixture has an area light option, that would keep the light on at a low beam from dusk to dawn. It will jump to high beam once triggered with motion. If your fixture has that option, turn off the dusk to dawn.
Is there a plastic film over the PIR motion sensor that needs to be taken off before the light will activate?
No. There is no film over the sensor that needs to be removed after installation.
Why does it go on during the day?
The fixture should not activate in daylight unless it is in manual override or a cloudy, gloomy day. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I purchased a SE1291 and it will not stay on when I try to activate it manually. It come on and then shuts off again within 30 seconds. I have an old home and this circuit is not properly grounded so I am wondering if that is the reason it is behaving this way. I am not able to get a ground to it without a lot of expense so is there any way to resolve this or should I return it?
You can ground the fixture by wrapping the ground wire from the fixture to something metal in the junction box. Make sure the fixture is not left in test mode and that you have selected a time on the time/minutes dial.
Is there a way to reset it after a power outage, without adjusting the controls?
You will need to adjust the dials to do a full reset on the fixture. 
View all
im_se1291-whg_front_image_1000_1_.jpg
SE1291-WH3-02LF0: 180-Degree 2-Head LED Motion-Activated Flood Light with Timer - White
When using eave mount, how do the motion sensor controls face downward?
Please view our eave installation video below. If you require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. Security Light Installation Part 5: Eave Mount Installations    
The LEDs in the light seems to still be on even after the light goes out.
Any one of combination of these can cause a LED fixture or lamp to light up slightly. 1. There is a neutral wire within the electric circuit that isn't bonded with the earth. (Check all the way back to the panel.) 2. The earth wire is at a high resistance. (Check all the way back to the electrical panel.) 3. There is an electromagnetic induction causing an electric pick-up along the cable wires. 4. The type of light switch or dimmer is incorrectly connected. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Is there manual override to keep lights on, then reset automatically in the morning?
Yes, you can put this fixture into manual override by toggling your wall switch. It will reset the following day. SETTING THE LIGHT MANUAL OVERRIDE:If the security light has been turned off at the switch, turn it on for 60 seconds to allow the (PIR) sensor time to warm up prior to initiating the manual override sequence. To switch over to manual mode, switch the power OFF ON-OFF-ON within 2 seconds.There are 2 ways to return to sensor control:1) To immediately switch out of manual mode, repeat the manual mode sequence of power OFF-ON-OFF-ON within 2 seconds. This will cancel out manual mode.2) The security light will remain on until the internal dusk-to-dawn sensor detects the next dusk-dawn cycle. Once light is detected, it will allow the motion sensor to return to controlling the fixture the next day. Watch our YouTube tutorial here: Security Light Installation Part 10: Manual Override of PIR Security Light
Is there any way to bypass both the dusk to dawn and motion sensor so that the light comes on with the switch and remains on until the switch is turned off?
You can put the fixture into manual override to control VIA the wall switch. However, this is not permanent. The fixture will reset the following day once it detects light. Watch our YouTube tutorial here: Security Light Installation Part 10: Manual Override of PIR Security Light  
The light stays on when it should not. There is a circular, faint red light on in the bottom part (the sensor). What does the red light indicate?
The red light in the sensor indicates that the sensor is picking up motion. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
We only want light to come on with movement during evening hours. What setting controls this?
This fixture should only come on during the evening with motion once the time and distance is set. Please reach out to customer service at 1-800-291-8838 if you require technical support. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
View all
im_se1292-bp2_beauty_shot_1000.jpg
SE1292-BP2-02LF0: 240-Degree 2-Head 2500 Lumen Dual Detection LED Motion-Activated Flood Light with Timer - Bronze
We bought SE1292-BP2-02LF0-G and turned the Select AREA LIGHT to off but the light is still on all night. We have already tried to turn the unit off and and to turn the test mode off and on to enable the unit to reset itself but it has not worked.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
I’m having trouble figuring out how to eave mount. With the sensor facing forward, you cannot rotate the lights to be oriented up. Nothing in the instructions.
Can this light be on dusk to dawn at a lower light level and then go to a higher output if motion is detected?
Turn the AREA LIGHT MODE control knob to either 3 hours, 5 hours, or Dusk-to-Dawn. The 3-hour setting turns the Area Light on at dusk for a duration of 3 hours. The 5-hour setting turns the Area Light on at dusk for a duration of 5 hours. The Dusk-to-Dawn setting turns the Area Light on at dusk for the duration of the night until it shuts off at dawn. The OFF setting disables the Area Light feature completely, and fixture operates strictly as a security light triggered by the motion sensor (PIR). The Area Light is low beam. The fixture will jump to high beam when triggered by motion.
I just bought model SE1292-BP2-02LF0, which I have to eave mount. I am unable to point the motion sensor and the lights in the same direction. It would help if I could swap the left and right lights.
Please click the link below to view our installation video on eave mounting: Security Light Installation Part 5: Eave Mount Installations
I just bought model SE1292-WH3-02LF0-G, which I have to eave mount. I am unable to point the motion sensor and the lights in the same direction. It would help if I could swap the left and right lights. The lamps holders are offset so that rotating them to point down causes them to interfere with each other.
Since this is a waterproof (IP65) fixture you can ignore the "this side up" on the light heads. That should help with eave installation.
I set the light up to my desired settings and it worked great until the power went out briefly and the light reverted to its factory settings. I reset it and it worked fine until I turned off the power and it again reset to the factory settings. I have to set up a ladder to reset the test button each time. Is there any way that it can be set to hold my settings even if the power is interrupted?
Unfortunately if power is cut to the fixture for an extended period of time it may revert back to factory settings.
Can you tape off part of the motion sensor to avoid tree limb movement?
You can repositioning the motion sensor, adjusting your sensitivity/distance, or try covering it with electrical tape to cut down on false triggers.
View all
se1292-wh3_front_view_1000.jpg
SE1292-WH3-02LF0: 240-Degree 2-Head 2500 Lumen Dual Detection LED Motion-Activated Flood Light with Timer - White
The light will not go out of the manual mode and continues to stay on even with the mode setting in the OFF position. How do I get it to stay off and activate with only the motion sensor?
Please try resetting your fixture by following the instructions below. Please make sure the fixture is put into test mode prior to cutting power to the fixture. The fixture then needs to come on twice in test: once when power is turned back on and a second time with motion. After this is successfully completed, you are reset, and you can put it your desired settings. Do NOT leave the fixture in test. Please do NOT adjust the fixture after the reset, or toggle the wall switch. Give it at least 24 hours to reset and calibrate. If you have any issues with the fixture after or during the reset, please let us know right away. Please note the fixture should not operate out of test mode in daylight hours due to the built in dusk to dawn sensor. Please note the third or fourth dial is your low beam area light. That will keep the fixture on from dusk to dawn, if you want this to operate strictly with motion, turn that setting off. 1. Security Light Installation Part 11: How to Troubleshoot and Reset Your PIR 2. Security Light Installation Part 10: Manual Override of PIR Security Light
Operating instructions
Instructions should be located underneath the "Doownloads" tab on the product detail page of the website. If you need further assistance, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can this be eave mounted?
Yes, this fixture can be eave mounted. It is called out in the instructions, and on the box. You can watch our security light eave installation tutorial here.  
Every time I have a power outage, my motion light (in the OFF setting to be motion activated only) reverts to Dusk to Dawn operation. As it is located at the peak if the 2nd story of my home, I need to call a home repair technician to disconnect, reconnect, and test the light back into functionality. Is there an easier way to fix this issue?
Unfortunatel this fixture does not have a memory so if power is lost it may revert back to the factory preset. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.We are available Monday through Friday 8:30 am to 5:00 pm CDT.
How does manual mode work with a switch only?
If fixture has had continuous power, to switch to manual mode switch the power off and then on within two seconds. If power has been interrupted, you must turn the fixture on to warm it up for 20-30 seconds then follow the process above.
When eave mounting, how do you adjust the lights with the imprinted this side up in the up position. How do you get downfire light?
You can disregard the "this side up" on the light heads as this is an IP65 fixture. For eave installation, the sensor goes over the light heads with the dials facing down.
View all
im_se1293-bp2_front_image_3000.jpg
SE1293-BP2-02LF0: 240-Degree 3-Head 3300 Lumen Dual Detection LED Motion-Activated Flood Light with Timer - Bronze
Can this light just go motion only at night?
Yes. This fixture has a factory preset that keeps the area light on at a low beam from dusk to dawn. The fixture will then jump to high beam once triggered with motion. To turn this off, you will need to reset the fixture. Please try resetting your fixture by following the instructions below. Please make sure the fixture is put into test mode prior to cutting power to the fixture. The fixture then needs to come on twice in test. Once when power is turned back on and a second time with motion. After this is successfully completed, you are reset, you can put it your desired settings. Do NOT leave the fixture in test. Please do NOT adjust the fixture after the reset, or toggle the wall switch. Give it at least 24 hours to reset and calibrate. If you have any issues with the fixture after or during the reset, please let me know right away. Please note the fixture should not operate out of test mode in daylight hours due to the built in dusk to dawn sensor. Please note the third or fourth dial is your low beam area light. That will keep the fixture on from dusk to dawn, if you want this to operate strictly with motion, turn that setting off. If the fixture does not trigger with motion in test. Still take the fixture out of test, put in your desired settings, and see how it operates tonight. We also recommend turning the area light dial on and off a couple of times before you set it. Security Light Installation Part 11: How to Troubleshoot and Reset Your PIR
I just purchased and installed an outdoor motion activated 3 way spot light, model # SE1293-BP2-02LF0-G OR SE1293-WH3-02LF0-G. I have the dusk to dawn setting off. Light is at 5000 for 5 minutes set at max distance. It worked as it should for about a week. It shuts off when the sun comes up and goes on when the sun goes down but it does not turn off all night long. It appears to be stuck on and not working in the motion activated mode. Dusk to dawn is off. I have changed the power, the time and the distance. Moved the dusk to dawn on and then back off to see if I could get it to work. We have not turned it on manually using the light switch. It just will not turn off and go into motion activation. Is there something that we can do?
This fixture has a factory preset which  has the area light feature on. To turn that off, please try resetting your fixture by following the instructions below. Please make sure the fixture is put into test mode prior to cutting power to the fixture. The fixture then needs to come on twice in test. Once when power is turned back on and a second time with motion. After this is successfully completed, you are reset, you can put it your desired settings. Do NOT leave the fixture in test. Please do NOT adjust the fixture after the reset, or toggle the wall switch. Give it at least 24 hours to reset and calibrate. If you have any issues with the fixture after or during the reset, please let me know right away.Please note the fixture should not operate out of test mode in daylight hours due to the built in dusk to dawn sensor. Please note the third or fourth dial is your low beam area light. That will keep the fixture on from dusk to dawn, if you want this to operate strictly with motion, turn that setting off. If the fixture does not trigger with motion in test. Still take the fixture out of test, put in your desired settings, and see how it operates tonight. For SE1292 and SE1293 models, if you want the low beam area light off, change the setting to 3 hrs prior to putting in test mode. Once you reset and take the fixture out of test, change the area light setting to off. While power is on change the area light settings to 3 hours, then put the fixtures into test mode.Turn power off for 2-3 minutes.Turn power on.Lights should come on for 15-20 seconds then shut off.After the lights shut off, try triggering in test. If they do not trigger that is fine.Take the fixtures out of test, put in your desired settings.Turn the area light off.