24-ft Outdoor LED Plug-in Rope Light - White

A 4-ft section on one of my 48-ft lengths stopped working — how do I obtain warranty as Lowe’s told me to contact the supplier?
We are sorry to hear you are experiencing an issue with one of your fixtures. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can the 48-foot light be cut in 2?
Rope lighting cannot be cut.
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