240-Degree 2-Head DownFire™ LED Motion-Activated Dusk to Dawn Security Flood Light - White

My fixture is dim and the red light is on as well. I thought maybe the bulb needs to be replaced. The building was built in 2018. What kind of bulb do I need to replace it? I can’t seem to find that info.
Unfortunately, you cannot replace the LEDs.
I recently installed this fixture to use as a motion detector security light only. I have the unit set on OFF, the sensitivity at MAX but the light doesn't turn off in the morning. What do I do?
SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why? For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode. So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode. Why doesn't it turn off or light erratically?
You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings. Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on. It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion. Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again. *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min. 2nd knob: Set your range, "SENSITIVITY." How many feet out will it trigger? Start at Max then bring it in a little for more triggering. 3rd knob: AREA LIGHT SETTING You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright). *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours). *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode. RESETTING? Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min. TROUBLESHOOTING GUIDE Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps). *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it. **The fixture PIR sensor will reset itself in the morning and go back to the original settings. OPERATION OF MANUAL "ON" mode FAQs: *Make sure it came on 2 times in test mode first and select the time. **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.) OPERATION OF MANUAL "ON" mode: Switch off all the security lights and wait for 10 sec. OFF rest period. Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings. MULTIPLE FIXTURES ON ONE SWITCH: Switch off all the security lights and wait for 10 sec. *This is to ensure all the lights are completely off and they are all enter into the same state. Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done; After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode. Why doesn't it trigger when I walk straight at it? IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together and spreading your fingers open. *If you walk straight at it you may be in a "gray zone" where it does not see you. Move the sensor a little to one side or another and it should pick you up. Visually speaking — windmill you arms from side to side — this is the approximate range, 180 degrees. RANGE: 180 degrees from side...
I have installed this unit and worked fine until a day ago. Now the light are barely glowing and the unit is only about 2 years old. Should the unit still be under warranty? If so, how do I go about obtaining a replacement?
Please reach out to customer service at 1-800-291-8838 to inquire about warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Installed fixture light stays on all the time. Why?
Is the fixture staying on in daylight as well as all night? If so, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. If it is staying on all night, you may have the dusk to dawn (area light) setting on. This will keep the fixture on between dusk and dawn at a low beam and will jump to high beam if triggered by motion. This is the third setting on the fixture. It is either off, 3 hours, 5 hours, or dusk to dawn. If it is on, turn it off.  
Why is the motion sensor head blinking red and no lights coming on?
The sensor blinks red when it detects motion. If the lights aren't coming on between dusk and dawn, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
The security light comes on every time a person walks near the sensor, but very seldom when a car moves past the same spot. Adjusting the position of the sensor seems to have little effect. Any suggestions?
You may need to reset your fixture and adjust your distance/range. Please try resetting your fixture by following the instructions below. Please make sure the fixture is put into test mode prior to cutting power to the fixture. The fixture then needs to come on twice in test: once when power is turned back on and a second time with motion. After this is successfully completed, you are reset, you can put it your desired settings. Do NOT leave the fixture in test. Please do NOT adjust the fixture after the reset, or toggle the wall switch. Give it at least 24 hours to reset and calibrate. If you have any issues with the fixture after or during the reset, please let me know right away. Please note the fixture should not operate out of test mode in daylight hours due to the built-in dusk to dawn sensor. Please note the third or fourth dial is your low beam area light. That will keep the fixture on from dusk to dawn, if you want this to operate strictly with motion, turn that setting off. 1. Security Light Installation Part 11: How to Troubleshoot and Reset Your PIR
My recently installed light comes on at least a few times most nights even though there's been no person or critter in range. Why is this happening? How do I correct it?
This fixture has a PIR sensor that detects changes in temperature, not motion. Do you have the fixture installed near anything that produces heat? That may trigger the fixture. If the fixture is installed high up, you may also experience false triggers. I recommend resetting the fixture and adjusting your range. Please click the link below for reset instructions and troubleshooting. Security Light Installation Part 11: How to Troubleshoot and Reset Your PIR Security Light Installation Part 7: Tips on Aiming Your PIR Security Light Installation Part 8: Setting Timer and Sensitivity Controls on PIR  
When I turn the switch off and on, it stays on for about ten seconds then goes off. Sometimes it stays on like it should.
When you put the fixture into manual override, when the switch is in the on position the light does not stay on. If so, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
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