FP1247-BLK-48LFW: Smart LED Flat Panel 47.68-in Traditional Ceiling Light with Matte Black Frame

At Lowe's, I can only find this model in the matte black. I would like to buy a Smart LED 24" brushed nickel AND a Smart LED 47.68" to match in my kitchen. Does the smart 47.68" light come in brushed nickel?
No; we have a 47.68-inch ceiling light in brushed nickel, but it is not a smart light: FP1247-AL5-48LFC-G We do, however, have a smart ceiling light in brushed nickel that is 24 inches: FP1247-AL5-24LFW-G
When the light is offline how do you get it back online?
Turning the light on via the wall switch:1) The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.If the fixture goes into pairing mode when you turn it on, turn it back off for 6 seconds and turn it back on and it should be fine. It should never unpair itself. While its offline when the switch turns off, sometimes it takes a few minutes for the app to find it again once the switch is turned back on.
Can you just use a dimmer switch on this light?
This fixture cannot be installed on a dimming circuit.
Can I use Alexa app rather than Good Earth app to control light? I cannot get the Good Earth app to pair.
You have to pair the fixture to the Good Earth Lighting app first, then you can link to Alexa. Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider.If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz.You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz.Make sure your phone or tablet is on the 2.4ghz network you are using to connect.The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to.You can also try restarting/resetting your modem or router. Power cycle the router for 30 seconds.You can also use the auto scan feature to see if the fixture pops up and pair that way.If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. 1) It could be caused by the fact that the install environment lowers the signal strength.1) When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal.2) If possible, when this issue occurs, please;- Take the light off the mounting bracket to get it connected- Put the light back on the mounting bracket and see if it can still be controlled.- If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again. Turning the light on via the wall switch:1) The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.If the fixture goes into pairing mode when you turn it on, turn it back off for 6 seconds and turn it back on and it should be fine. It should never unpair itself. While its offline when the switch turns off, sometimes it takes a few minutes for the app to find it again once the switch is turned back on.If "unresponsive" and using Alexa or Google Home, if you updated the name of your fixture, make sure it is updated in the app as well.Please click the link below to view our YouTube videos on installation, how to connect, and how to check and perform the firmware update.https://www.youtube.com/c/goodearthlighting/videos
We have two panel lights connected to one light switch and are unable to connect them to the app. Can you only have one light per switch or do you think it is a pairing issue?
You can have two panels on one switch. Are they going into pairing mode okay? It is most likely an issue with the network if so. Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz.Make sure your phone or tablet is on the 2.4ghz network you are using to connect.
Can we install this light on a carport or patio?
This fixture is recommended for indoor use only.
My light is working like a strobe with no reason. How can I fix this?
This is a Wi-Fi fixture and goes into pairing mode by turning the fixture on and off at the wall switch. Pairing mode is a rapid flash, but will go away after a few minutes. Only way to avoid this is using the app.
Does this light come in any other color than black? Would it be possible to paint the frame?
This fixture is only available in black. We have a similar fixture (non Wi-Fi) available in aluminum, model number FP1247-AL5-48LFC. If done properly, you can paint the trim.
Does this product work with IFTTT? If not, is there any plans to add that functionality?
We do not integrate with IFTTT. 
I’ve followed the steps in this FAQ, but the light is still not connecting to my 2.4ghz Wi-Fi. I’ve tried to reset my light, my router, ensured strong connection, ensured correct Wi-Fi password. It never connects when the light is flashing. I am also not able to see the light’s Wi-Fi when trying to connect manually via Wi-Fi setting on my iPhone.
If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz. Make sure your phone or tablet is on the 2.4ghz network you are using to connect.
What IP port does this device use? I need to enable port forwarding on my network for it to have access.
We are unsure what you are asking. The fixture is paired to the Good Earth Lighting app by using your Wi-Fi network.
Can I add this device to the Home devices in IPhone?
This fixture can be operated via Google Home and Alexa once paired to the Good Earth Lighting app.
What is the default brightness of this light?
The default color temperature is 4000K.
I’ll turn the device off at the switch each night. Every time I turn it on in the morning, it’s back in pairing mode. If I turn it off, wait 5-10 seconds, and turn it back on, it’s no longer in pairing mode. This happens every day. What am I doing wrong?
Unfortunately turning the fixture on and off with the switch in a certain sequence initiates pairing mode. There is no way to avoid this unless you turn the fixture on and off via the app instead of the wall switch.
I have to keep adding the device in the app and in the notification tab it states that device was reset. What is causing it to reset and have to keep adding it back?
Is the device showing offline? Once paired, you should not have to re-add the device.  
Como logro conectarlo al internet
Buenas Tardes, Para conectar tienes que confirmar que el WiFi de su hogar sea en 2.4 ghz. Su telefono o tableta donde descargo la aplicacion tiene que estar en el mismo WiFi. Tenemos un canal en YouTube donde puedes ver videos sobre la conexion de WiFi. Puedes buscar en YouTube a Good Earth Lighting.  Si necesita mas ayuda o tienes otras preguntas por favor llame a servicios de cliente al 800-291-8838.
Sometimes when you turn on the light, it just flashes like it’s trying to pair with something. How can I fix this?
This is our smart panel so when you turn the fixture on several times at the switch you are putting the fixture into pairing mode. Turning the light on via the wall switch:1) The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself.3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.
Can I just buy the small plug that locks the light into place? I lost one.
Please reach out to customer service at 1-800-291-8838 for parts replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can I use this fixture without connecting it to the internet? I purchased and had it installed without realizing that the smart feature might be mandatory to use. I just want to use it as a normal light and even when flipping the switch only once the fixture goes into pairing mode.
The fixture will turn on and off with the wall switch without Wi-Fi, but it may go into pairing mode periodically. It will time out, but there is no way to avoid that. You will not be able to dim the fixture or change the color temperature.
Since you have to replace the entire item if it burns out, what is average life expectancy? I don't want to replace often.
This fixture has a 10-year warranty. The fixture should exceed the warranty period. LEDs are notable for being extremely long-lasting products. Many LEDs have a rated life of up to 50,000 hours. This is approximately 50 times longer than a typical incandescent, 20-25 times longer than a typical halogen, and 8-10 times longer than a typical CFL.
If it burns out can you replace it or do you have to replace the entire unit?
This is an LED fixture so there are no bulbs to replace. If the LED diodes fail, the fixture would need to be replaced.
I love the light panel! But it is in a standard in/off switch and people keep turning off the power! Is this compatible with any smart switches?
This is a Wi-Fi panel and can be controlled via our app.
How do I reset the light? I was unable to pair it. And it no longer goes into blinking mode at all.
If your fixture is no longer going into pairing mode, it may be defective. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
The WiFi pairing did not work. The "set up account" video says to watch the "WiFi pairing" video but I cannot find another video. Also, the WiFi pairing instruction sheet is not included on the product page or anywhere else on the site. A search on the site for "WiFi" generates zero results.
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your modem or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Try connecting near the router. It could be caused by the fact that the install environment lowers the signal strength. When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal. If possible, when this issue occurs: Take the light off the mounting bracket to get it connected. Put the light back on the mounting bracket and see if it can still be controlled. If it can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again. Turning the light on via the wall switch: The interval time of the following actions should be longer than 5 seconds: When the light is on, turn the light off - on - off - on via switch. When the light is off, turn the light on - off - on - off - on via switch. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the app. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode. If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step. You can also go to our Good Earth Lighting YouTube channel for tutorial videos on installation, how to connect, and how to check and perform the firmware update.
Since this is a smart light, what type of switch is supported? Standard triac type dimmer switch? On/off? Always on?
This fixture cannot be installed on a dimmer switch. This fixture needs to be on a regular on/off wall switch.
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