UC1304-WH1-24LFW: 24-in Smart LED Direct Wire Under Cabinet Bar - White
Are the 12" linking cords available?
The linking cord included with the fixture should be 12".
Can a dimmer be used with this light?
No. This fixture is dimmable only by using the Good Earth Lighting app. It is not compatible with a dimming circuit.
Cannot sync Model UC1304-WH1-24LFW
How to Pair Your Device with the UC1304 Smart LED Direct Wire Under Cabinet Bar - YouTube
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider.If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz.You may need to temporarily disable the 5.0ghz or create another network that only runs 2.4ghz.Make sure your phone or tablet is on the 2.4ghz network you are using to connect.The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to.You can also try restarting/resetting your modem or router. Power cycle the router for 30 seconds.
Can I change the lighting to different brightness without downloading the app or without using Alexa?
No. This is a Wi-Fi fixture. The only way to adjust the settings would be to pair it our app and adjust in the app.
Are there shorter linking cords available for the smart LED direct wire white under cabinet bars? If not can the ones you offer be modified?
The cord included is the shortest length we make. We cannot recommend you modify anything.
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