Smart LED Flat Panel 24-in Traditional Ceiling Light with Brushed Nickel Frame

Yes. Once paired, you can put the fixtures into a "group" on the app, and operate them independently.

This fixture is only compatible with Google and Alexa.

This fixture is not compatible with a dimming circuit. You would have to dim by using the Good Earth Lighting app.

We do not recommend drop ceiling installation. Technically it will fit in a drop ceiling, but it is not setup for that as it does not have any safety clips to secure it to the T-bar of the grid ceiling and you would have to add a junction box to the back of the mounting plate in order to properly wire it.

You can turn the fixture on and off via the wall switch, but in order to dim the fixture or use any of the other functions you would need to utilize the app. Turning the light on via the wall switch:1. The interval time of the following actions should be longer than 5 seconds:a) When the light is on, turn the light off - on - off - on via switchb) When the light is off, turn the light on - off - on - off - on via switch 2. If the above action is shorter than 5 seconds, the device could start to flash, but it still can automatically reconnect to the app after 3 mins. So you should never have to repair the device to the App. We have tested this on our side and the light always reconnects to the app even if it went into pairing mode by itself. 3. If you do not turn on and off the light within 5 seconds of each on/off then the light will not go into pairing mode.If you turn the light on and it starts flashing, wait 10 seconds, turn it off and back on again. Let us know if it flashes after this step.

Yes. You can use multiple devices to control the fixture. However, you cannot pair to two different app accounts. You will either need to log into the new device with the original login details or "share the home" with the new device.Here are the directions for sharing the home:Go to: meHome ManagementCreate a homeOnce home is created, click on name of home and you can "Add member."You will receive a code to join the "home" on your app and will have the devices listed on your app.

Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Try connecting near the router, with the strip unrolled and elevated for first pairing. Some other things to try: 1. Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only. 2. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering. 3. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied. *A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices. How to find the device ID/Virtual ID: Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for. Tap on the three dots in the top right-hand corner. Tap on device information. Tap on the copy next to the Virtual ID. Now the Virtual ID is copied you can send it to the desired party. You can also review Good Earth Lighting's YouTube channel for more tutorials.

You can use a smart switch to turn it on and off but you cannot use any switch for dimming. All dimming must happen using the app.

Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Try connecting near the router. Some other things to try: Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied. *A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices. It could be caused by the fact that the install environment lowers the signal strength. When the light is installed the signal strength could be lower due to the place where it is installed. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal. If possible, when this issue occurs, please: Take the light off the mounting bracket to get it connected. Put the light back on the mounting bracket and see if it can still be controlled. If can be controlled, reenable pairing mode without removing the light from the ceiling and see if it can pair to the app again. Please take a screenshot of the device ID/virtual ID and signal strength. Please reach out to customer service at 1-800-291-8838 if you require further assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.

Fully selectable white light settings from 2700K to 6500K. Emits high output 4000 lumens of brightness using only 42 watts of electricity. This fixture will light quite a large area. It is recommended for most rooms of your home.

Please click the link below to view instructions on how to set up integration with Alexa: Good Earth Lighting App - How to Set Up Integration with Alexa

Please view our YouTube tutorial on how to pair your smart light.

Turning the fixture off at the wall switch cuts power to the fixture so it is unable to receive the signal from your Wi-Fi. This will cause the fixture to go offline. Once you restore power the fixture should automatically reconnect after a few minutes. If it does not, please reach out to customer service at 1-800-291-8838 for technical support. We are available Monday through Friday 8:30 am to 5:00 pm CST.

FCC ID: 2AUI9-GESMRTUCL

This fixture does need to be hardwired. It can be installed on a wall as long as properly secured, installed, etc.

The fixture should retain your settings if turned off at the wall switch. Although it is recommended to use the app.