240-Degree 2-Head DownFire™ LED Motion-Activated Dusk to Dawn Security Flood Light - Bronze

We just bought and installed this light. It won't shut off after the 5 minutes we set it for. What's wrong?
Please keep in mind, it can take anywhere from 24 to 48 hours for the fixture to set. It is in "learning mode" during this time. If you are still experiencing issues after 24-48 hours, the fixture may need to be reset. To reset the fixture, turn the power off, put it into test mode, trigger it in test mode, take it out of test mode, and put in your settings. Give it another 24-48 hours to set and it should operate as it should. If you need assistance, reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do we set the light to turn on as a motion detector?
This fixture should alway activate when triggered by motion. However, if you have the dusk to dawn selected on the back of the fixture, the fixture will stay on from dusk to dawn at low beam and jump to high beam once activated. If you do not want that feature, make sure that is "off."
I've had this for a couple of years now and it doesn't come on anymore. Is there anything I can do or is it just trash like all if the other security lights I had?
You can try resetting the fixture by following the instructions below. If you are still experiencing issues after the reset, please reach out to customer service at 1-800-291-8838 for warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST. SE1097, SE1084, SE1095 2N1 SECURITY LIGHTS. Problems with settings, on all night, timer, motion sensor. Why? For best test results, the the fixture needs to acclimate to the outside temperature for about 1 hour before putting it into test mode.

Why? The sensor is a PIR (Passive Infa Red) sensor. It sees motion through temperature fluctuations. It takes custom readings every 2-3 minutes during the Learning mode. So wait 24-28 hours after the settings have been set or reset. It will come on during this time, but may not trigger every time that you think it should. It takes a full day or two for the adjustments to re-calibrate to the newest setting.

SE1097-WH3, BP2-02LF0-G SE1095-WH3, -BP2-LF0-G

*First thing to check is if it came on twice in test mode. Why doesn't it turn off or light erratically?
You need to reboot the microprocessor in the sensor. How? Redo the test mode and reset it. It has to come on twice in test mode. This is a must in order to fully activate the sensors. If it has not, it will not work properly when you set your settings. Turn the rounded end of the raised stick on the knob all the way to the left to test. (Yes, it is hard to see. It is helpful to color the end with a dot using a Sharpie marker.) Then TURN OFF the electricity or wall switch. Wait 30 seconds to a minute, and then turn it on. It will come on for about 15-20 sec. then shut off. IMPORTANT: Trigger it a 2nd time this time with motion. Walk out in front of the fixture, waving your arms and moving zigzag side to side until it triggers again. *It will turn off after 5 sec. Then you turn the knob past Auto, choosing a time: 1 min, 5 min., or 10 min. 2nd knob: Set your range, "SENSITIVITY." How many feet out will it trigger? Start at Max then bring it in a little for more triggering. 3rd knob: AREA LIGHT SETTING You choose the dusk-to-dawn settings if you want the light to be on the lower brightness the rest of the night (standard 25% of full bright). *Decide if area light at lower brightness is to be activated at dusk. Locate the right control knob and set to desired time the area light is on. Setting to “dusk-to-dawn” turns light on from sunset to sunrise (or set it on the tick marks: 3 or 5 hours). *On dark, stormy, and snowy days, it will trigger all day because it is sensing it is dark out. **Once the dusk-to-dawn sensor detects light, the manual “ON” mode will automatically go back to its original settings of the auto motion sensor mode. RESETTING? Best results are after 24-48 hours after. It is in "learning mode" during this time customizing to that spot by taking minute temperature readings every 2-3 min. TROUBLESHOOTING GUIDE Security light cycles ON and OFF continuously/dusk-to-dawn sensor is sensing
reflected light from the security light, or reflective surface near the fixture (windows, ice, snow, dryer vents, air conditioners or heat pumps). *Stormy weather, wind, and rain will change the temperature air pockets around the fixture and will trigger it. **The fixture PIR sensor will reset itself in the morning and go back to the original settings. OPERATION OF MANUAL "ON" mode FAQs: *Make sure it came on 2 times in test mode first and select the time. **Manual mode ONLY works when it is getting dark out Where it is installed. (It is normal for it to trigger on on dark stormy days.) OPERATION OF MANUAL "ON" mode: Switch off all the security lights and wait for 10 sec. OFF rest period. Then toggle it on off, on quickly within 2 seconds. It will come on and stay on all night, unless your turn off the switch. *IMPORTANT: this cancels the triggering with motion the rest of the night. It resets in the morning to the original settings. MULTIPLE FIXTURES ON ONE SWITCH: Switch off all the security lights and wait for 10 sec. *This is to ensure all the lights are completely off and they are all enter into the same state. Then switch on all the security lights and wait for 20s, this is to ensure the warm-up of all the lights are done; After 20 sec., switch off and on again within 1-2 seconds, then they will all go into the manual "on" mode. Why doesn't it trigger when I walk straight at it? IMPORTANT NOTE: The PIR sensor's range is straight out horizontally, fanning out like spokes of a wheel. Another visual is putting both arms straight out in front of you, touching your thumbs together...
I had to eve mount my new unit. But I'm having trouble orienting the lights in their correct position. I'm also not sure about the sensors position since the controls are on top now, and the owners pamphlet says the controls must remain on the bottom.
Please view our eave mount installation video on YouTube as it may assist with your application. If you require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Where do I need to go to be able to download the user manual for my 240 degree downfiring dual head motion sensor light? I believe that the model number # SE1084-BP2-02LF0-G.
The instruction sheet is located under "Downloads" on the product page.
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