FP1247-AL5-48LFC: 48-in White LED 5CCT Flat Panel Ceiling Light with Brushed Nickel Aluminum Frame

Is this the one with a wireless remote control?
This fixture does not come with a wireless remote control.
My light has Wi-Fi it will not stay connected to my network. It is within 10 feet of a signal point. The light is not connected and it on twilight mode. How do I turn it up when it won’t connect to Wi-Fi? It has not been connected for over a week and I can’t get it to connect.
Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Try connecting near the router, with the strip unrolled and elevated for first pairing. Some other things to try: 1. Ensure that the encryption method and authentication type are set to WPA2-PSK and AES, respectively, for the router’s wireless settings, or both are set to Auto. Ensure that the wireless mode is not set to 11n only. 2. If wireless MAC address filtering is enabled for the router, remove your device from the router’s MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering. 3. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied. *A DHCP server enables computers to request IP addresses and networking parameters automatically from the Internet service provider (ISP), reducing the need for a network administrator or a user to manually assign IP addresses to all network devices. How to find the device ID/Virtual ID: Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for. Tap on the three dots in the top right-hand corner. Tap on device information. Tap on the copy next to the Virtual ID. Now the Virtual ID is copied you can send it to the desired party. You can also review Good Earth Lighting's YouTube channel for more tutorials.
Power usage (watts)?
Lamp wattage is 40W.
Is this able to connect to a dual WiFi system like the google mesh network?
The device only works on 2.4Ghz network. Turn off the 5Ghz, connect it, and then turn the 5Ghz back on.
My fixture makes noises once it’s turned off. Is that normal? A clicking noise about 15 seconds apart.
That can be normal. It is caused by expansion. It should go away after time, but if it does not, please reach out to customer service at 1-800-291-8838 for warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Can you pair multiple lights on the phone app and how do you do it?
Yes, you can pair multiple fixtures to the app. Our Good Earth Lighting YouTube channel features troubleshooting videos. If you require further assistance, please contact customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
Which wall dimmer is compatible?
This fixture is dimmable by specific forward phase electronic (triac) dimmers. Dimmers tested to be compatible with this fixture are the Lutron: Skylark® SCL-153P*, Diva® DVCL-153P*, Maestro® MACL-153M*, Toggler® TGCL-153P*, Lumea® LECL-153P*, Caseta® PD-6WCL*, Eaton Halo® SAL06P*. (This list of dimmers does not imply any guarantee or warranty of compatibility with a particular application. Dimmers not listed do not imply non-compatibility.)
I've had my light in my kitchen for a few years now. Part of it is turning yellow; I would like to know why.
Please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST. 
Can you convert this light to use DC power?
The drivers in the fixture are designed to take 120V AC and turn it into DC voltage at a certain voltage and current depending on the circuit design of that fixture. The driver also contains the WiFi controls and circuitry to adjust the power to the LEDs which changes the color of the white light. You cannot bypass this driver and provide DC voltage directly to the LEDs. We currently do not have a AC/DC dual input driver that would address this need.  You must make a DC to AC power converter or a generator that RVs can use so you have access to standard appliances.
Installation instructions, would like to view
The installation instructions for this fixture are under "Downloads" for this item # on the product page.
Can this fixture be suspended instead of flush mounted?
We do not recommend installing this fixture in any way other than the instructions advise.
What does linkable mean?
If a fixture is linkable, it means you can link one fixture to another with the included linking cord. This fixture is not linkable.
How do I change to soft white brightness?
This fixture should have a CCT switch on the driver which is located on the back side of the panel. You would use that to change the color temperature of the fixture. The panel does need to come down for the color temperature to be changed.
What setting do I put for temperature change?
You will select the color temperature of your fixture by using the slide switch on the CCT switch underneath the diffuser on the fixture itself.
I want to put three FP1247 light panels in my kitchen ceiling, but only have one wall switch to run them to (120v on 20 amp breaker). Can I power more than one light on the same wall dimmer switch? Or does each panel light require its own wall switch? Thank you!
The fixtures can be put on the same switch, but they cannot be wired in series. They all need to be on their own junction boxes.
Replacement bulbs?
This is an LED fixture so it does not contain diodes. Instead it has permanent integrate LED diodes. If the fixture fails within the warranty period, please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.We are available Monday through Friday 8:30 am to 5:00 pm CST.
What is the AMP requirement for this light fixture?
Electrical requirement is 120V 60hz.
Trips breaker
Please reach out to customer service at 1-800-291-8838 for troubleshooting or warranty assistance. We are available Monday through Friday 8:30 am to 5:00 pm CST.
How do you adjust the 5 selectable light settings?
There is a CCT slide switch located on the driver on the back of the panel that allows the color temperature of the light to be adjusted between 5 values: 6500K, 5000K, 4000K, 3000K, 2700K.
Can this light be installed without an electrical box above? Does the fixture qualify as the electrical box?
We do not recommend installing this fixture without a junction or electrical box.
Do you have to use Wi-Fi to use this light?
This is not a Wi-Fi fixture. The color temperature can be switched with the CCT switch on the back of the panel and it can be installed on a dimmer.
I can’t get the light to connect to the app. I’ve tried several times. I’m using the 2.4Ghz network. Nothing is working.
Does the model # end in LFW-G or LFC-G? If LGC-G, it is not the smart panel. Are you in 2.4ghz or 5.0ghz? Your router must be set to 2.4ghz to connect to the Good Earth app. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. You can also try restarting/resetting your mode or router and uninstalling and reinstalling the app. Power cycle the router for 30 seconds. You can also use the auto scan feature to see if the fixture pops up and pair that way. If this is a flat panel, try turning the fixture off for two minutes then back on. Wait 10 seconds then enter pairing mode, then try and pair to the app again. Try connecting near the router, with the strip unrolled and elevated for first pairing. If you are already paired and are experiencing issues, please reach out with your device ID/virtual ID for further assistance. How to find the device ID/Virtual ID: Open the Good Earth App and tap on the light that you want to find the Device ID/Virtual ID for. Tap on the three dots in the top right-hand corner. Tap on device information. Tap on the copy next to the Virtual ID. Now the Virtual ID is copied you can send it to the desired party. You can also watch our troubleshooting videos for our smart flat panels on our Good Earth Lighting YouTube channel. If your require further assistance, please reach out to customer service at 1-800-291-8838. We are available Monday through Friday 8:30 am to 5:00 pm CST.
What is the warranty on the 48" aluminum led 5cct flat panel flush mount model # FP1247-AL5-48LFC?
Quality assurance guaranteed with a 10-year limited manufacture warranty.
Does this light fixture need to be centered over the electrical box, or can it be installed with the box behind one end or the other?
As long as the fixture's mounting bracket is properly secured to the junction box.
Do you make this one as a smart light?
We have a smart version of this fixture in a black finish, FP1247-BLK-48LFW. And a 24 inch in nickel, FP1247-AL5-24LFW.
I need a new mounting bracket for this light fixture. The light fell and when the safety chain caught hold, keeping it from falling to the floor, the bracket bent on the side with chain.
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CST.
After using the light for a week, I go to the app and I get a 'Device Offline' message and I am not able to operate the light via the app.
Please check out our Good Earth Lighting YouTube channel for helpful videos. You may need to update the app firmware. If you are still have trouble connecting, please reach out to customer service at 1-800-291-8838 for assistance. We are available Monday throuhg Friday 8:30 amd to 5:00 pm CST.
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